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See what reviewers are saying

Rated 5 out of 5 stars

Ilayda was brilliant. Not being tech savvy at all it was frustrating being locked out of websites. But she got me up and running again.

Rated 5 out of 5 stars

Looking for a new flat in Edinburgh with my partner and as a 'newbie' to the area started our research process about 2 months in advance of our planned move date. The volume of choice on Lettingweb... See more

Rated 4 out of 5 stars

I really like the service you offer. With only one misgiving. With so many people now on benefits and being classified as DSS through no fault of their own, finding housing is really tedious . Te... See more

Rated 5 out of 5 stars

This is a great advertising tool for agents. Tenants reviews on here complaining about individual agents thinking they are Lettingweb should be removed as they are misleading. Unanswered emails, not g... See more

Company details

  1. Search Engine Company
  2. Software Company

Written by the company

Scotland’s largest independent marketplace for properties to rent, with the largest distribution network and the vast majority of professional letting agents in Scotland contributing as members.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
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1-star

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ilayda was brilliant

Ilayda was brilliant. Not being tech savvy at all it was frustrating being locked out of websites. But she got me up and running again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

This is a great advertising tool for…

This is a great advertising tool for agents. Tenants reviews on here complaining about individual agents thinking they are Lettingweb should be removed as they are misleading. Unanswered emails, not getting accepted for flats etc etc is nothing to do with Lettingweb. This is purely an advertising tool with benefits for agents and a great site for tenants to compare many properties on one site from many different agents.

22 June 2023
Unprompted review
Rated 1 out of 5 stars

Absolute disgraceful service

Absolute disgraceful service . After 3 attempts with them over the months and with no help or reply . It seems that the rumors may be true that if you are a single working guy and not a woman with a kid then you have no chance . They should be pulled up on discriminatory charges and when i eventually gather the evidence I need then I will go to the relative authorities about this .

22 November 2022
Unprompted review
Rated 1 out of 5 stars

Massive Waste of Time

MyRentalCV was used by my (very dodgy) letting agents to give them information about my tenancy history. It was very convoluted but did work. I was phoned a few weeks later by a (very nice) customer services man who tried to make me take out contents insurance, said they'd pay my council tax bill (my council had never heard of this and it never happened anyway) and took out a new energy provider deal without my consent. The latter in particular has caused me considerable time and hassle, having to cancel this new deal and apply all over again for my old deal which I had only set up 6 weeks prior.

3 June 2021
Unprompted review
Rated 1 out of 5 stars

MyrentalCV: a stressful process made more stressful

Total shambles - didn't work properly at all and was disruptive, requiring my partner and I to ask the same people for separate tenant references. My old letting agent had issues with the scoring and it wouldn't work, trashing my score. The proposed solution was labour intensive for them involving the suggestion for them to contact letting web directly - which they have neither time nor motivation to do. I uploaded a reference email from them as a document - but this section is clunky and not fit for purpose. Credit rating wouldn't work (for no reason - I am registered everywhere properly and receive regular credit reports). Annoying, cumbersome and clunky. We were lucky and got the flat we wanted in the end but this could so easily have prevented that.

19 April 2021
Unprompted review
Rated 1 out of 5 stars

Reeks of incompetence....

Was sent a reference form by this company and first impression was that the form looks 10 years out of date. This would be forgivable if the form actually worked. It asks for 3 years address history and despite providing over 4 years worth on the submission page the form does not allow submission due to an error "you must provide at least 3 years address history". Contacted their 'customer support' via email and they were just as useless as the broken form. This organisation just reeks of incompetence.

16 September 2020
Unprompted review
Rated 1 out of 5 stars

Safe Letting Glasgow UNsafe be carefull

If there would have been negative star value I would have preferred to go for that, as Safe Letting is not at all safe to deal with. They are unprofessional persons who do not care to respect law of the land. Saima who claims to be experienced and professional in letting business steel the goods of their tenants in their absence. I along with my family went for funeral of my father to India which was within knowledge of Saima and Safe letting staff, but they entered my flat and steel all the household goods and things and stuff which they found not of their use they put them in bin. (Un) Safe Letting unlawful eviction put my family including two minor kids on road without access to our flat and belongings. Although we were in two months of arrears of rent due to loss of job, but lived their for 5 years and never missed any rent payment. Even for eviction petition to be maintainable before Housing Tribunal there must be rent arrears for 3 months , so they are the goons on the name of letting business , who do not care about law and human right of even minor kids. We lost all our household stuff build during last 10 years in one go. They even destroyed our old passports and important documents , they even did not spare the holy books and holy pictures, which is disrespect to any religion.
I would advise everyone to be alert if you are dealing with Saima or Safe Letting in any capacity. If you see the reviews its evident that Saima is modus operandi of fraudulent acts.

24 September 2019
Unprompted review
Rated 1 out of 5 stars

I received no enquiries or contacts …

I received no enquiries or contacts through using this service.

8 June 2017
Unprompted review
Lettingweb logo

Reply from Lettingweb

Good morning John, thank you for sharing your experience with us. We really appreciate it.

I'm sorry to hear that you didn't receive any contact from a letting agent after your enquiry. Unfortunately, we cannot control how and when the letting agent responds, which is not entirely helpful for someone actively seeking to communication from an agent, but your feedback is appreciated on this topic and will help us to improve the communication between landlords and agents.

John, we would welcome the opportunity to help you further, and if you are still actively seeking a letting agent, please email me on chris@lettingweb.com, as we have many more agents that we can put you in touch with

Many thanks,
Chris - Lettingweb.com

Rated 1 out of 5 stars

Website kept hanging when I used

31 May 2017
Unprompted review
Lettingweb logo

Reply from Lettingweb

Hello Steve,

We really appreciate you taking the time to share your experience with us.

I'm sorry to hear that you encountered website speed issues at the time of your property search.

In collecting reviews from our users (good, bad and indifferent), we are making a commitment to listen, learn and apply changes to our website based on customer feedback.

Since your last property search we have made several changes to our system. This has resulted in improved speed of search and general page loading times on the website. We hope that if you use Lettingweb.com again in the future you will be able to see the improvements.

Many thanks,
Chris - Lettingweb.com

Rated 2 out of 5 stars

Not enough information about housing …

Not enough information about housing and houses available that take pets or Dss or for over 60

30 May 2017
Unprompted review
Lettingweb logo

Reply from Lettingweb

Hello Adam,

Thank you for taking the time to share your feedback on Lettingweb.com, we really appreciate it.

In collecting reviews from our users (good, bad and indifferent), we are making a commitment to listen, learn and apply changes to our website based on customer feedback.

In short, we are making a public commitment to put our users at the heart of our business, allowing us to present a marketplace that helps people build the confidence using our data and tools to make the best possible decision on their next property move.

I'm sorry to hear that you didn't feel there was enough information at your time of searching. We would welcome further feedback on the types of additional information you would like to see when searching for a property, so please feel free to email me on chris@lettingweb.com and I will feed this back to our team with a view to improving the website.

Best wishes,
Chris - Lettingweb.com

Rated 1 out of 5 stars

I never received any call from any …

I never received any call from any agent!!!

25 May 2017
Unprompted review
Lettingweb logo

Reply from Lettingweb

Good morning Cynthia, thank you for sharing your experience with us. We really appreciate it.

I'm sorry to hear that you didn't receive any contact from a letting agent after your enquiry.

Unfortunately, we cannot control how and when the letting agent responds, which is not entirely helpful for someone actively seeking to communication from an agent, but your feedback is appreciated on this topic and will help us to improve the communication between landlords and agents.

Cynthia, If there is anything further we can do to help you find a letting agent, please email me on chris@lettingweb.com

Many thanks,
Chris - Lettingweb.com

Rated 1 out of 5 stars

No response

Sent interest in a flat and got no response.

24 May 2017
Unprompted review
Lettingweb logo

Reply from Lettingweb

Hello Jane, thank you for sharing your experience with us. We really appreciate it.

I'm sorry to hear that the letting agent did not respond to your enquiry.

As a property search engine we do not manage the flats or houses directly or organise the viewing ourselves, and rather we show the properties that are passed to us by the letting agents on Lettingweb.com allowing people searching for a new property to enquire to the agent, either via email form or by phone number provided on the advert. All viewing requests and responses from then on are dealt with directly by the letting agent who manages the property.

Unfortunately, we cannot control how and when the letting agent responds, which is not entirely helpful for someone actively seeking to move, but your feedback is appreciated on this topic and rest assured that we are now actively seeking ways in which we can help improve the communication between prospective renters and agents.

If there is anything we can do to help you find the best property for you, please email me on chris@lettingweb.com

Many thanks,
Chris - Lettingweb.com

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