Sam Parker at The Lettings Hub is an absolute pleasure to deal with. She is always incredibly prompt in responding to any questions or requests and makes the whole process feel easy and stress-free. H... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jake, with Terry working behind the scenes, resolved an issue for us incredibly quickly the day before a tenant was due to move in. The whole team has been very supportive, especially as we’re a new l... See more
Company replied
Sarah N has been amazing today! We are due to move in 2 days and I was worried the application will not be reviewed in time. I have called several times today, however when speaking to Sarah N, she to... See more
Company replied
I had a really positive experience with The Lettings Hub. The whole process was smooth, and the team were friendly, professional, and easy to deal with. They made what could have been quite a str... See more
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Company details
Written by the company
Our goal is to help landlords and agents secure the best quality tenants for their properties and provide a personal service to tenants moving into their new home. Giving tenants an end to end journey with a range of insurance products and discounts to make their move easier.
Contact info
PE2 6LR, Peterborough, United Kingdom
- www.lettingshub.co.uk
4.0
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Overall a good experience using The…
Overall a good experience using The Lettings hub. Special shoutout to Joseph who took ownership of a query I had for over a week and got it resolved for me very efficiently.
27 October 2026
Unprompted review
Abigail wells
we had an application that struggled to move through until we met Abigail wells who really took the application well and helped to finalise the final step. really appreciate it and totaly recommend her.
26 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Lleyton! Fantastic - we will let Abigail know. Thank you so much and best wishes!
Reply from The Lettings Hub
Thank you for the review!
Query
I had a query that needed to be resolved within a tight timeframe, and Lizzy responded promptly with clear, helpful information. She also provided an image illustrating what I needed to do, which was extremely useful. I really appreciated her quick response and the practical guidance she provided.
23 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Lauren! This is amazing - we will pass the message on. Thank you!
Weird AI agents
1. Onerous checks, why do you need to see all my banking transactions. Should be optional.
2. Creepy handoff to AnyVan AI voice agent who calls you instantly, then hound you with a human an email.
3. Request for references had incorrect details.
4. Promise to follow up in 2 hours not true.
20 October 2026
Unprompted review
Reply from The Lettings Hub
Good evening,
Thank you for taking the time to share your feedback with us.
We’d like to clarify that all applicants are given the option to connect their bank account via Open Banking, which can help speed up the referencing process. However, this is entirely optional, and applicants are not required to provide consent.
We also work in partnership with AnyVan, who offer home removal services to make moving home easier. AnyVan will only contact applicants who have opted in to receive a quote through the application form.
We’re sorry to hear about your concerns and would welcome the opportunity to look into this further. Please could you email your full name and referencing number to complaints@lettingshub.co.uk so we can review the matter in more detail?
Kind regards,
The Lettings Hub
Not very quick to respond to enquires…
Not very quick to respond to enquires or quick to respond to outstanding actions
Process is not very clear either and probably more difficult than it needs to be
12 October 2026
Unprompted review
Reply from The Lettings Hub
Good evening Heather,
We are sorry to hear that you experienced some delays with your referencing application. We are currently looking into your experience to see how the process could have been improved.
Thank you for taking the time to provide your feedback, and we wish you all the best in your new home.
Kind regards,
The Lettings Hub
Selling my data
Firstly, the very minute I registered, I started getting inundated with calls from removals companies. They've even sent a letter to my house.
I did not agree to you selling off my personal data like that and strongly object to it.
On top of that, the whole process was needlessly protracted. It took over a week to get through because you wouldn't accept that my accountant is an accountant, only because of the fact his emails come from a non-business email address.
22 October 2026
Unprompted review
Reply from The Lettings Hub
Good morning,
Thank you for taking the time to share your feedback.
We would appreciate the opportunity to look into this further.
Please could you provide your full name and reference number by emailing us at complaints@lettingshub.co.uk so we can investigate your application in more detail.
Thank you,
The Lettings Hub
Outstanding service Great support very…
Outstanding service Great support very helpful the George Carter
7 October 2026
Unprompted review
Reply from The Lettings Hub
Hi George,
Thank you very much for taking the time to leave us a review.
We are thrilled to hear you were pleased with our service!
Kind regards,
The Lettings Hub
Another Scam worth reporting
I started your application process to act as guarantor for a student, there were 8 section to fill?! Even at the first stage, I found your questions excessively intrusive. Discovering that the process extends to 8 stages only increased my concern about how much personal information you intend to collect.
I understand the need to establish that a guarantor has the financial means to meet their obligations. However, I am not applying for a loan or seeking to rent the property myself. Please explain, specifically, why my marital status is relevant to assessing my ability to act as guarantor, so what are you going to ask me in step 2 till 8? How many time do I go to toilet a day?
But little investigation led me to believe that this another shamble, this company has relation with another one which offers the option to use “Professional Guarantor service” cost around £££/month???? 😊. They scaremonger you by sending an email below
We understand this is a big commitment — being a guarantor means you’d be legally responsible for any unpaid rent or damage on the tenancy, even if “tenant” pays their share in full. It’s important you’re completely comfortable with this before proceeding.
Then they say: Your Options
If you’re not comfortable taking on this legal responsibility, you can still help “tenant” secure the property by supporting an application to use The Lettings Hub’s Professional Guarantor service instead. 😊
I have a reason to believe that LettingHubs and other companies are creating a closed ecosystem that traps the renter. The Lettings Hub acts as the strict "bad cop" by rejecting your guarantor over minor technicalities and then points you right back to Legacie ("the good cop") to purchase the solution. It creates an artificial barrier where the only way to get the keys to the property is to hand over more money!!!!!
8 October 2026
Unprompted review
Reply from The Lettings Hub
Good morning Fateh,
Thank you for sharing your feedback. We understand your concerns about the information requested during the guarantor referencing process and the number of stages involved.
The eight stages relate to the processing and progress of an application and do not mean that information or action is required from you at every stage. The information requested varies depending on each applicant's circumstances and the checks required. We are also reviewing our online services, and our new system will no longer request marital status following its upgrade.
Our Professional Guarantor service is a separate option available to eligible tenants who are unable to provide a suitable personal guarantor. Where a personal guarantor does not meet the required affordability or referencing criteria, the tenant may be able to provide another suitable guarantor or consider a Professional Guarantor instead.
The availability of this service does not influence the outcome of a personal guarantor's assessment, and tenants are not required to use our service. They are free to explore alternative providers if they wish.
We appreciate you taking the time to share your concerns and feedback.
Kind regards,
The Lettings Hub
Poor customer service
I've emailed them several times asking them to waive the cancellation fee and refund the premiums I've paid, as I moved out of the insured property over six months ago but continued paying monthly. However, I received repeated template emails that completely ignored my actual requests.
I understand that there are policy terms and procedures to follow, but I would expect a more personalised response, even if the answer is no. Instead, they have failed to directly address my requests or clearly tell me whether they are willing to consider them.
21 October 2026
Unprompted review
Reply from The Lettings Hub
Good evening Yee Ha Chan,
Thank you for taking the time to contact us.
We appreciate that moving out of a property may mean you no longer require your insurance cover. However, moving out does not automatically cancel an insurance policy, and you would need to contact us directly to request cancellation or to change the address.
We have now responded to your email to confirm your policy has been cancelled with no fee and no further payments will be taken from your account.
We hope our response has addressed your concerns but please do not hesitate to get in touch if there is anything further we can assist you with.
Kind regards,
The Lettings Hub
Great service
Great service, very friendly and helpful. Farhan handled my call and helped me get everything sorted.
19 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Sharif! Amazing to hear - we will pass the message on, thank you!
There was nothing good about this…
There was nothing good about this experience I filled in the same form 8 times and it never worked. It was slow and clunky, why can’t you upload a photo from your phone instead of using a. Camera
14 October 2026
Unprompted review
Reply from The Lettings Hub
Good afternoon Alice,
We are sorry to hear that you experienced difficulties when submitting your application form. We understand how frustrating this can be and appreciate you bringing it to our attention.
We would like the opportunity to look into this further and establish what may have caused the issue.
Please could you email your full name and reference number to complaints@lettingshub.co.uk so we can review your application and share any relevant findings with our technical support team to help prevent similar issues in the future.
Kind regards,
The Lettings Hub
Extremely painful to deal with
Extremely painful to deal with. Website keeps crashing. Requests same documents multiple times. Unhelpful staff
17 October 2026
Unprompted review
Reply from The Lettings Hub
Good afternoon JK,
We are sorry to hear that your experience with The Lettings Hub has left you feeling this way.
We would welcome the opportunity to review your experience in more detail and investigate the concerns you’ve raised, including the documents that were requested and the service provided by our team.
Please could you provide details of your full name and reference number via email to complaints@lettingshub.co.uk so we can look into your feedback further.
Kind regards,
The Lettings Hub
difficult and time consuming forms
difficult and time consuming forms, was susbcribed to various movers and all sorts of nonsense i never asked. I was forced to make selections I never wanted to , and then had phone calls about a tenancy agreement i had not yet recieved. difficult and a service that has no place in the proceess.
16 October 2026
Unprompted review
Reply from The Lettings Hub
Good afternoon Rogerio,
Thank you for taking the time to share your feedback with us.
We are sorry if the contact you received was unexpected. We work in partnership with AnyVan, who provide home removal services, and our records show that you consented to receive a quote from them as part of your referencing application form. This is why they would have contacted you, following your referencing checks being completed.
Our Moving Support team may also have contacted you to discuss the protection options available for your new home.
However, we appreciate that you may not wish to receive further communications, and we will ensure that you are opted out of future contact from our team and relevant partners, as applicable.
If there is anything else we can help you with, please don’t hesitate to get in touch.
Kind regards,
The Lettings Hub
Sam Parker - TLH Gem!
Sam Parker at The Lettings Hub is an absolute pleasure to deal with. She is always incredibly prompt in responding to any questions or requests and makes the whole process feel easy and stress-free. Her professionalism, efficiency, and friendly approach are second to none. Nothing ever seems too much trouble, and her support is genuinely appreciated. A real asset to The Lettings Hub and a delight to work with ❣️
15 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Amy! We really appreciate this - we will pass the message on! Thank you so much
Excellent service and very helpful staff
My experience with The Lettings Hub was excellent. The staff were very helpful, polite and fast in responding. The application process was smooth and easy to understand. They made moving house less stressful. I would definitely recommend them to others.
13 October 2026
Unprompted review
Reply from The Lettings Hub
Hello Oluwabunmi! This is amazing, thank you for the review!
Sarah was amazing
Sarah was amazing. So friendly and helpful. I couldn't believe how quickly she sorted it all out. Made my day
14 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Joshua! We will pass the message on - thank you very much!
The forms to fill in werent easy to…
The forms to fill in werent easy to follow or well worded in my opinion.
The staff in call centre are very helpful and friendly though
1 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Robert! Thank you for letting us know, we really appreciate it!
Patient staff and good communication…
Patient staff and good communication skills
1 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Melania! Great to hear - thank you!
My experience was pretty good
My experience was pretty good. The application process is easy and simple to follow.
12 October 2026
Unprompted review
Reply from The Lettings Hub
Hi Michael! Amazing to hear, thank you so much!
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