Leon Petersen A/S Reviews 202

There are so many things wrong with this company it is difficult to start.
In short: This VVS is a money grab, ALL of the negative reviews here and on Google of this so-called company are true (and more).

I needed service visit for my gas heater as the previous company I used went out of business.
The service was: "EFTERSYN MED 2 ÅRS SERVICEAFTALE" which had a fixed price plus costs of parts. I sounded fair deal on paper but it turned out that:

1. Parts are overpriced up-to 300% comparing to the prices available on the web. Taking into account the fact that they have the direct access to the supplier, the margin may be even higher. I paid almost 2.000dkk for 30min visit and over-charged couple of thousands more for parts.

2. Rude customer service - to the degree of threatening customer and lying in the face: when I stared asking questions about the prices both - technician and (so-called) customer service immediately became rude answering that there is no point to ask as I have no choice. When I argued I have - I could ask someone else to do it, their answer was: no, because I have to pay anyways since they already came and it is illegal to do it yourself. When I asked where such expensive prices for parts came from, they lied on the spot about fake import taxes they have to pay (as if Germany where Vaillant comes from and Denmark were not in EU and as if they did not have access to the wholesale prices).

3. No responsibility / accountability for damaged things by technician - after the visit when I checked heater 2 main regulating knobs just felt off leaving me without heating (regulating panel was clearly assembled with force in rush). When I complaint about it to the company they refused to take any responsibility and of course stating that knobs just wear off and of course that I need to pay (quite an coincidence 2 rarely used knobs wore at the exact same time). At this point I believe it could have been done on purpose (as a revenge for being inconvenient customer) and to squeeze more money from you - similar practise . suspicion was mentioned by another reviewer here or on Google.

4. No will to meet or understand customer at all - all answers I get were: we did everything right (even if up unit today I am left with dysfunctional heater), you have to pay, threatening with gebyr, inkasso, etc..

I talked to my neighbour who used theirs services about this company and he agreed that he was chocked about the service and final prices and will never use this company again.

I really wonder how company with that level of dishonesty can survive long term. The only way it can work for a while is that they know once they start treating you with lawyers and inkasso most people will just pay to avoid legal battle and risks.

Worst company I was unfortunate to deal with in Denmark.
I hope they go out of the market and save other people from being scammed.

I would recommend you avoid this company at all costs. I purchased a bathroom sink from Leon Petersen in the end of 2020 (at what I now know is an outrageous price compared to the price recommendations from the brand itself). Within a few weeks, the system to close the drain stopped working, which I honestly didn't give much thought to as it's not vital for me. Within a year and a half, the piece connecting the drain to the pipe leading to the sewage broke (overnight, by no fault of my own, just from regular usage). After being turned down from Bauhaus, Silvan and a specialised VVS shop for a replacement piece (I thought it would be an easy task as there was literally one screw attaching the whole thing together), I asked Leon Petersen for help. At the VVS shop, when they saw what I was looking for, they literally said "we don't sell cheap IKEA replacement parts" (the sink cost me 7.500kr). When calling Leon Petersen to ask for help finding a replacement part (which I intended to order online and install myself), it was suggested to me that if the purchase had been within the last 2 years, it probably was still under warranty. This was great news so I moved ahead and sent them, as requested, a copy of the original invoice and photos of the damage on an email where I explained the situation. Since I only have that sink and my kitchen sink at home, I underlined the relative urgency of my son and I needing a functioning sink in the bathroom. They finally sent someone over a few days later to check if the damage could be covered by the warranty. When the guy got to my place he said he was there only to check where the sink was, kitchen or bathroom, and that he sees no way in which I would have been able to cause the damage, but that wasn't his decision to make. Needless to say I had been very clear as to where the sink was in my emails with Leon Petersen. I wrote to them again, expressing my annoyance at this waste of time and highlighting, once more, that I need this issue solved as soon as possible. 2 days letter I get an email from them saying they found a replacement piece and for me to call to book a time for installation. I do so, the technician comes, installs the thing in 5 minutes and leaves. I was a little worried because the piece installed was exactly the same "cheap plastic stuff" I had originally (how do I know it won't randomly break again?) but he told be that was the only thing they had. In total, I ended up not having a functioning sink for 13 days. That was annoying but not the end of the world. A few days later I receive an invoice for 1700kr for the work done. At no moment had I been told that this wasn't indeed covered by the warranty. I want to be very clear about this as I wouldn't be surprised if Leon Petersen comment on my review saying that I had been informed. I hadn't. I was told that the warranty coverage would have to be evaluated by the guy who first came to look at the sink, he said he didn't see how I could have caused the damage, and then I was just told they found the piece and I had to book the installation. No one said it wasn't covered by the warranty and no one informed me of the cost of the repair. So, I write again to Leon Petersen to complain and I'm rudely and repeatedly told that I must have done something to break the sink. I ask to speak to a manager, that never happens. I later come to find out that the person I'm speaking with at Leon Petersen is one of their main guys, whose name I'm keeping private for human decency, a courtesy that wasn't extended to me. I soon start receiving further invoices with added fees for delayed payment and eventually a letter from a lawyer with threats of legal action. I get advice from 2 different lawyers who both agree that I am in the right and Leon Petersen should have informed me of the cost of this work and told me that it wouldn't be covered by the warranty (they never did so neither in writing nor vocally). Given the way these things work, I would have to file a suit against Leon Petersen and this case would drag for many months if not years, and I frankly can't deal with more stress from this matter. Although this cost weighs on me for its unfairness and also simply for the outrageous value, I'm financially able to cover it so I have today paid this invoice and the added fees for delayed payment. I don't like throwing money at problems but I believe my mental health was worth it. This company is shady, at best, and intentionally trying to extort its customers, at worst. It was highlighted to me that the sheer hourly rate of the work the lawyers have put in would surmount the money I owed Leon Petersen so they must have a special relationship with the lawyers that represent them. My hunch is that this kind of thing is a regular occurrence for this company. Do yourself a favour and buy your sink and co. elsewhere.