Lenovo Reviews 

worst web site ever - have to get a code from Lenovo to search for a new laptop. and this is annoying and a waste of time.

We recieved a computer the wifi card dropped connection over and over again tech support said send it back. It’s been returned for a month… no refund customer support is horrible they keep giving us the 24-48hr runaround. Our “case manager is terrible doesn’t do anything and just spouts the same bs. Don’t buy a Lenovo computer!!!

I purchased a brand-new Lenovo ThinkPad E14 Gen 7 expecting the legendary structural engineering and rock-solid reliability that the ThinkPad brand has built its reputation on for decades. As a researcher, I need a dependable machine for daily computational prototyping and writing. Instead, this laptop has delivered nothing but frustration from week one.

The Issue: Complete Mechanical and Hardware Failure. Within just days of unboxing the laptop, the lid open/close mechanism began heavily malfunctioning. The hardware fails to register when the lid opens, leaving me staring at a completely black, unresponsive screen even after attempting full system diagnostics, Lenovo Vantage updates, and standard driver troubleshooting. A laptop's fundamental job is to wake up and work when you open it. This machine fails at step one.

Service and Depot Nightmare: What makes this experience unacceptable is the service failure. Lenovo dispatched an on-site technician for a repair, but the intervention completely failed to resolve the issue. The laptop has now been sent away to a repair depot for further service. When you spend a significant amount of hard-earned money on a brand-new premium brand, you expect a pristine tool, not a compromised machine that spends its first month of ownership in a repair facility. Past experiences have taught me that when a laptop suffers from fundamental structural or motherboard-level defects right out of the box, the issues rarely stop.

Verdict: A Devastating Loss of Brand Trust.
The ThinkPad line used to represent elite business-grade durability. Seeing a next-generation model fail immediately due to a faulty lid mechanism and inadequate quality control is incredibly disappointing. My confidence and trust in Lenovo as a reliable laptop manufacturer have completely bottomed out.

If you are a professional, academic, or researcher who absolutely cannot afford system downtime, I strongly advise looking elsewhere. Avoid the ThinkPad E-series and look toward brands that prioritize strict quality assurance over cutting corners.

Blatantly false advertising on website for order fulfillment and delivery. Product advertised as "get it by [9d from order]". Product not even shipped by that date, and I discovered order fulfillment comes from China. Contacting customer service when order did not arrive on quoted dated resulted in promise to expedite. A week later, still not even shipped. Customer support will not commit to how long it will take, and when pressed, quoted "1-4 weeks". This means it may not arrive until almost 5 weeks after the promised date. Appallingly bad business practice and service. Would never buy anything from them again.

If you're dealing with a return, I would strongly recommend submitting a credit card dispute rather than continuing to waste your time dealing with this company. The level of customer service and the way they handle returns and refunds are completely unacceptable.

I will never purchase from this company again. What should be a simple return can quickly turn into a frustrating nightmare. Even something as basic as cancelling an item seems to be beyond their ability to handle properly. Save yourself the hassle and take your business elsewhere.

I have been using a Lenovo ThinkPad L14 (Ryzen Pro 7, 16GB RAM) as my primary business laptop and, unfortunately, it has been a significant step backwards compared to the older ThinkPad T490 it replaced.

For a modern business laptop, performance is disappointing. Despite having a Ryzen Pro 7 processor and 16GB of RAM, CPU and memory utilisation frequently sit around 90%, even during normal working activities. In my role, I regularly have multiple Office documents, Outlook, Teams, SharePoint sites and Edge browser windows open simultaneously. The laptop often becomes sluggish, applications freeze, switching between windows is slow, and overall productivity is impacted.

The display is another disappointment. While the 16:10 "square" screen is often promoted as providing more vertical workspace, in practice this benefit is largely lost when using the recommended 150% scaling. The effective working area is not significantly greater than previous ThinkPad models, and the aspect ratio does not align particularly well with standard external monitors used in a typical office environment. Moving between the laptop display and connected monitors can feel inconsistent and awkward.

The physical design has also regressed compared to previous ThinkPads. The laptop feels bulky and less refined than the T490. The power button is positioned on the edge of the chassis and is easily pressed accidentally when picking up or moving the laptop. This is a poor ergonomic design choice. In addition, frequently used keyboard functions have become less intuitive. For example, Print Screen now requires Fn + F9, which adds unnecessary friction to a task many business users perform multiple times per day.

What is most disappointing is that this laptop is replacing devices that delivered a better user experience years ago. A newer business laptop should improve productivity, not hinder it.

Overall verdict: The ThinkPad L14 may be adequate for light office use, but based on my experience it should not be utilised as a business laptop in a highly productive, multitasking business environment. Users who regularly work with multiple applications, large documents, extensive browser sessions and collaboration tools would be better served by a higher-tier ThinkPad model such as the T-series.

Overall Rating: 4/10.

I purchased a new Lenovo IdeaPad 5 2-in-1 Laptop in May 2026. It is now only 3 month old and used only about 6 weeks since I was clearing my previous laptop. About a week ago, I opened and closed the laptop and heard a small pop. I have not dropped the computer nor done anything rough with it. Since then, each day, the left hinge has been pulling at the plastic bevel of the cover/monitor. Today, a metal plate next to the hinge popped out and cracked the screen at the bottom. I contacted the seller who said this was a warranty problem. I contacted Lenovo said this is an accident (blaming me for their product defect). They want me to pay for a repair. Instead, I have ordered an HP laptop. The cover can't be closed on this Lenovo laptop. I didn't know that the hinges are a common problem on Lenovo IdeaPads or I would not have purchased this expensive laptop. I will never purchase another Lenovo product because of the poor quality and the poor customer service.

Bought a high-end ThinkPad P16 Gen 2 with paid 3-Year Premier On-Site Support. After system crashes occurred, log files pointed to RAM/motherboard failure.
First Visit: The service technician attributed crashes to internal dust, cleaned the fan, and left without replacing the parts he had brought. Crashes persisted.
Second Visit: A new motherboard and heatsink were installed. Immediately afterward, the battery failed to charge. The technician advised me to run the system without the battery and left.
Total Failure: Less than an hour later, the laptop made a popping noise, emitted a burnt smell, and turned off permanently.
The Catch: Lenovo now refuses to honor Premier On-Site Warranty, demanding I ship or hand-deliver the device to a repair center. However, earlier in the ticket, Lenovo support explicitly instructed me to disable BitLocker for diagnostics. Handing over an unencrypted SSD with sensitive data is impossible.
Lenovo's own technical service rendered the machine completely non-functional, and they are now denying the on-site service I paid for. Currently escalating without a reasonable solution.

Avoid Lenovo LOQ 15IRX9 (83DV01ABIN)! Defective Laptop & Nightmare Support
Do not buy this laptop! I bought the Lenovo LOQ for gaming and video editing, but it has been a complete nightmare. I only use it for basic educational work like reading and writing, yet the battery completely drains within 1 hour and 20 to 50 minutes. If it dies this fast just opening a text document, it is entirely useless for video editing. To make matters worse, within just 20 days, the touchpad completely stopped working, and the system constantly hangs and freezes. Lenovo’s customer support is a joke. They refuse to replace this defective unit due to a rigid 7-day policy. When I demanded to speak to a manager, agents lied saying no one was available, never called back, and instead let rude representatives call me just to argue. Now they want to take the laptop for another 7 days to "repair" it, leaving me with no machine for my studies. Buying this has been a massive headache. Avoid Lenovo at all costs! Product Configuration: Lenovo LOQ 15IRX9 (Model: 83DV01ABIN - Core i5 / 16GB RAM / 512GB SSD)

Pretty easy to follow directions and the tablet is nice unit.

I will never buy another Lenovo laptop again. No idea why it had a good rating. In only a few months the keys started to wear away on the surface to where you couldn't read what the letter was. Now, only a few years later, the keys are actually cracking in half. Ridiculous to spend so much money and have to replace in less than 5 years. Not to mention the environmental effect.

I purchased a $3,000+ Lenovo ThinkPad X1 2-in-1 for my business expecting a premium business laptop and premium support.

Unfortunately, it only worked properly for a few months before developing serious issues. It now repeatedly freezes/restarts and will not reliably stay on.

What has been even more disappointing is the service recovery. Lenovo Support told me my only option is to send the laptop in for repair, with an estimated 7–10 business days of total turnaround. There was no expedited option, replacement, loaner, or meaningful workaround offered for a business-critical computer.

I also tried to leave a product review directly on Lenovo's website and discovered that, apparently, Lenovo does not provide a way to submit reviews for SOME products, including the product page I was trying to review. Other Lenovo products do appear to have review functionality, which makes this even more frustrating.

A $3,000+ business laptop failing after only a few months is bad enough. Being without it for a week or more with no alternative offered makes the experience significantly worse.

Based on both the product reliability and the support experience, I would be very hesitant to purchase another premium Lenovo ThinkPad.

well you place an order and then wait and wait more and more and then aftera more than a week you getting an email saying that may be in the next 30 days your order will be shipped, or not. wtf!! why do you have items on your website which are not even in stock, what kind of scam operation are you running, is it a goal to bring your feedbacks grade below 1 star(?!)

Disgusting company!
Their charger exploded and I've been left without a replacement.
I wrote to the UK manager to no avail.
Received email asking for photo's of the back of charger - all photo's were sent.
Spent a whole week phoning them, & AO was no better, considering I bought the Laptop from them.
Will never buy another Lenovo product and will definitely not buy from AO ever again (latter company have sold me seconds from tv's to laptops!). I'd rather spent extra money and go to Curry's.
I received a futher email asking for photo's AGAIN, Lenovo Case 2032033861.
How many times do I have to explain to this useless company that I rely upon my laptop for medical reasons ie I HAVE TERMINAL LUNG CANCER AND NEED ACCESS TO APPOINTMENTS AND INFORMATION!
Treated with total disrepect and no compassion whatsoever!

Lenovo? More like Lenovsucks!

Tried upgrading an older laptop to support a newer WiFi standard only to find out that LENOVO has intentionally, artificially and unnecessarily made this impossible due to a blacklist/whitelist.

Nice. Thanks.

Very disappointing experience with Lenovo. I placed an order for this item, which was eventually cancelled two weeks after I placed it.

Initially, I was told that my payment had been flagged as fraudulent. I was then later emailed and told that the item had actually gone out of stock. Receiving two completely different explanations was frustrating and gave me very little confidence in Lenovo’s customer service.

The fact that the order was cancelled two weeks after it was placed was particularly inconvenient, as I needed the item urgently and had to purchase an alternative from Amazon instead.

I also used Lenovo’s loyalty programme to obtain the £8.74 price, which makes me question whether this had any bearing on the cancellation, although I obviously cannot know that for certain. Apparently multiple people had a similar experience when trying to order this item.

Overall, a very poor customer experience. I would think twice before ordering directly from Lenovo again.

Bought Lenovo Legion and I'm very happy with it! Great product with very simple setup.

The computer bag is trash! The zipper was completely broken when it arrived. I immediately submitted for a return. Lenovo sent me a link. The link did not work when I returned to UPS. I called Lenovo and they were going to send a new link. The never sent it. I called again once I realized this was taking to long. Lenovo said it was outside of the return window. They said they would get manager approval and send me a link. NO LINK! I called again and they apologized. They were going to get spherical and call me back. This took 3 months and several emails, several phone calls, several chats. In the end, Lenovo just said it was outside of the return window. Of course it was, they never responded or assisted. Do not bit anything from them. I thought they were a reputable company, but they are trash.

Title: Refund Still Pending — Consumer Complaint Filed

I am writing this review because Lenovo India has
failed to refund my money even after 3+ weeks.

FULL TIMELINE:
• 14 July — Refund process initiated
• 24 July — Laptop picked up by Lenovo
• 27 July — Bank details submitted
• Partial refund of ₹93,076 received
• Balance amount still NOT refunded

Every time I contact customer care or escalation
desk — same scripted reply:
"Technical issues, 7-10 business days"

They promised refund by 12 August (90%)
and 14 August (100%) — still nothing.

Lenovo Case ID: 2031901022
NCH Complaint Docket: 9878180

I have filed a formal consumer complaint with
National Consumer Helpline.

Lenovo India does NOT respect customer rights.
DO NOT buy directly from Lenovo if you expect
any after-sales support or refund.