Le Monde provides a reliable and trustworthy uniquely French perspective on the news of the day and sometimes unique articles like the one that lead me to subscribe: "Giuliano da Empoli: 'The engineer... See more
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I like the layout of your site. It is similar in layout to the NYT, another site that I appreciate. My only gripe is that not all of your articles are available in English - I am most interested in wh... See more
Company replied
Excellents journalistes. Beaucoup d'attention prêtée à la mise en forme des reportages (infographies, podcasts). A défendre en ces temps troublés pour la démocratie.
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As an American living in France, I subscribe to several newspapers (NY Times, Washington Post). Le Monde articles in English are a great addition to these other sources, offering a range of topics, in... See more
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Company details
About Le Monde
Written by the company
Le Monde, l'information de référence.
Le Monde est un média français d’information générale qui rend compte de l’actualité internationale, nationale, économique et culturelle. Le journal a pour vocation d’apporter un éclairage rigoureux à l’actualité et de soutenir le débat public. Depuis 1944, il est salué pour son niveau d’exigence dans sa couverture des événements internationaux, la qualité de son investigation et son analyse critique.
Forte de plus de 500 journalistes présents sur tous les continents, la rédaction du Monde offre la couverture la plus exhaustive possible de l’actualité sur ses différents supports. Le Monde se lit sur ses éditions imprimées, son site Internet, ses applications et sur les réseaux sociaux. Le journal se regarde également grâce à ses nombreuses vidéos et s’écoute en podcasts sur les plateformes de streaming.
Nos engagements
Le Monde défend des valeurs humanistes et progressistes. Il soutient la démocratie contre toute forme d’autoritarisme. Il est pro européen et défend les droits humains et les libertés publiques, le pluralisme des idées et le respect de l’environnement. Il n’est lié à aucun parti politique. Ses éditoriaux, non signés, engagent toute la rédaction. Il s’attache à faire vivre le débat public, notamment par la publication de tribunes d’opinion dont les auteurs sont extérieurs à la rédaction. En lisant Le Monde, le lecteur doit pouvoir se forger librement une opinion.
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Service client
clientnumerique@lemonde.fr
03-28-25-71-71 (prix d’un appel local)
(33)3-28-25-71-71 depuis l’étranger
Réseaux sociaux
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Contact info
67/69, avenue Pierre Mendès France, 75707, Paris cedex 13, France
- www.lemonde.fr
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Reliable and Trustworthy Uniquely French Perspective
Le Monde provides a reliable and trustworthy uniquely French perspective on the news of the day and sometimes unique articles like the one that lead me to subscribe: "Giuliano da Empoli: 'The engineers of chaos multiply anger and frustration using algorithms'"
Broken subscription system, no service.
Subscribed and paid for it on Jan 31, 2026, and still don't have access to my subscription. Customer support seems to be barely functional and is 'looking into it' for days on end.
Information value is near zero
Information is taken from thin air or ChatGPT. Not factually correct. Clickbait titles.
Le Monde's billing department: difficult to cancel.
Four months after this event, Le Monde did refund the payment in question, for which I credit them, but I think without this Trustpilot review they would not have proceeded as they have. I still have the highest regard for the newspaper's journalism!
i have rewritten, after receiving the refund, my original review
Le Monde sent me a notice that my rates would rise sharply for the following annual period, and I immediately wrote to cancel. I stopped getting my daily email and assumed it had been canceled, but then the bills continued and, as warned, the price jumped.
I contacted Le Monde by phone (yes, a phone call to Paris in my limited French). The phone representative could not find my accountant, so I then wrote them ... three times. Each time I got a response that, yes, my subscription would be cancelled, but each time at a later and later date.
In desperation I finally canceled my credit card! That seems to have done it.
I still have copies of these emails to substantiate these claims.
A few weeks after I posted this review I got a response from Le Monde, that was a sort of ... um .. variation of what had happened: that I had never sent my initial request to cancel; that, when they requested details, I had not replied. They asked for my bank details so they could deposit the disputed amounts. I had already set them. But they did confirmed that my subscription was only cancelled 2 1/2 months after my request, and even after I had canceled the credit card those payments were coming from.
But I recently did receive the refund they promised, and although rather late, it was in full, so while their process was slow, I am pleased that they did what they said they would.
It does seem that I did not initially follow their usual protocol to cancel, so I may have not been totally innocent in this, but they clearly did receive my later communications, and continued to bill me.

Reply from Le Monde
J'apprend plus Francais de Gymlish de Le Monde
J'ai beaucoup appris grâce à Gymglish. Merci!

Reply from Le Monde
FAKE 1 week free trial. Shame on you !
Your 1 week free trial is a scam, I’ve been invoiced immediately for a month of subscription. I have the proof (screenshots of your offer). Refund me immediately !!!!
Service client au top
Client service center quickly changed my subscription as desired

Reply from Le Monde
Excellents journalistes
Excellents journalistes. Beaucoup d'attention prêtée à la mise en forme des reportages (infographies, podcasts). A défendre en ces temps troublés pour la démocratie.

Reply from Le Monde
Not enough analytical
Not very much of analysis, but vanilla type news you can get everywhere. Existing analysis is usually one sided

Reply from Le Monde
The EnglishEnglish language editionlanguage edition has become…
The English language edition has become one of my principal news slurces

Reply from Le Monde
Quality reporting
A newspaper that still deploys real joirnalists - a rarity nowadays!

Reply from Le Monde
I like the layout of your site
I like the layout of your site. It is similar in layout to the NYT, another site that I appreciate. My only gripe is that not all of your articles are available in English - I am most interested in what is going on in France and Europe, but not all of these articles are translated. My home country's press does a good job of covering the international news - what I would like is info on what is going on in your country.

Reply from Le Monde
panorama complet de l'actualité
panorama complet de l'actualité
éditos complexes et instructifs
caricatures intelliigents

Reply from Le Monde
American living in France
As an American living in France, I subscribe to several newspapers (NY Times, Washington Post). Le Monde articles in English are a great addition to these other sources, offering a range of topics, in-depth coverage, and well-chosen coverage of contemporary cultural events. Application works well, no complaints!

Reply from Le Monde
Je suis satisfait
Réportages assez objectifs. Approfondissements suffisamment non idéologiquement conditionnés. Information internationale très large et attentive à l'évolution des situations. Coût d'abonnement abordable.

Reply from Le Monde
commenter ? Tellement difficile…
Tellement difficile de participer aux commentaires possibles en fin d'article

Reply from Le Monde
La suppression de la version PDF est…
La suppression de la version PDF est une erreur car la lecture propsée pa r Le Monde est handicapante et non pratique.
journal complotiste finance par bill…
journal complotiste finance par bill gates
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