legendURN Reviews 

408
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The keepsake angel urn we ordered exceeded our expectations. The item was well packed and protected in the shipping box and arrived in less than week from when we ordered. We are highly satisfied with... See more

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Rated 1 out of 5 stars

I expected better quality for what I spent . The picture frame was dollar general quality , very light, generic feel. I spent over $140 for what I feel was just the tiny silver heart that my granddaug... See more

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Rated 5 out of 5 stars

Arrived on time and the urn was accurately described on the website. They were also easily accessible and highly responsive whenever I emailed them. I recommend using their services for procuring an u... See more

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Rated 5 out of 5 stars

We wanted some extra special for our little girl Pepper (she’s one of our senior cats). Her favorite toy is a stuffed dolphin and this urn will proved a beautiful resting place when the time comes. Th... See more

Company replied

Company details

  1. Store
  2. also in
  3. Coffin Supplier
  4. Cremation Service
  5. Funeral Home
  6. Pet Funeral Service

Written by the company

At legendURN, we help families find a personal and meaningful memorial after the loss of a loved one or a beloved pet. Since 2007, we have offered a carefully selected collection of cremation urns for ashes, cremation jewelry, keepsake urns, pet urns, grave decorations, and other remembrance products. We understand that choosing a cremation urn or a piece of cremation jewelry is often done during an emotional time. That is why we focus on clear information, personal service, and carefully selected products that reflect quality, craftsmanship, design, and meaning. Through our work with skilled European artists and craftspeople, we offer both timeless designs and more personalized options. Our goal is to guide customers step by step toward a memorial that feels personal, thoughtful, and right for the person or pet being remembered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

408 reviews

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4.5

All reviews

(408)

30 reviews in the last 12 months

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Rated 3 out of 5 stars

More a candle holder than an urn

The urn is beautiful however, it's more like a candle holder with no enclosed place to put the remains. You would have to purchase a separate trinket to put the remains in the bottom of the candle holder or have the remains in a baggie at the bottom (tacky if you ask me). I just purchased a trinket to place in the bottom of the candle holder and put a little tea candle on top. It's very pretty but I wouldn't call it an "urn".

9 September 2022
Rated 2 out of 5 stars

bURNed

Initially excited about my order. Was disappointed to hear that my order had to be sent via regular mail due to cost of express shipping to Guam. This will extend delivery beyond the advertised period. I threatened to cancel the order but cooler heads prevailed. In explaining the reason for delays the CS representative called Guam an “unreachable lonely island in the middle of the pacific”…somewhat insulting to me as Guam is my island home. I hope the urn is top quality as I will return it if not satisfied.

2 September 2022
legendURN logo

Reply from legendURN

Dear Customer,

Thank you for your review even though you rate us at but one star. Delivery times and prices on our webshop apply for regular deliveries to the US mainland. For exotic and far off destinations other prices and or delivery times may apply.

We didn't mean to be insulting about Guam or you our customer and we sincerely apologize if that's how you took it.
The mere fact of stating the island is remote and not easily reachable in relation to the shipping options and costs says nothing further about its value or its people.

We hope the ordered urn will arrive safe and sound.
And if not don't heasitate to contact us.
Best regards,

legendURN

Rated 5 out of 5 stars

Had an issue funding from America as my…

Had an issue funding from America as my credit union was difficult so once I establish alternative payment method everything went smooth as I commend the gentleman that assisted me in completing the order as it was carried out expeditiously. Greatly appreciated. My loved one is in her final resting place. 🤝

26 August 2022
Rated 5 out of 5 stars

After a 3 month search, I found an urn that will honor my husband and his life, well lived.

Not only were all the service I received simply amazing ... but the urn is all I anticipated! What a wonderful resting place to honor my husband! I thank you for your kind assistance and for sending me an urn that meets all my expectations. I have been searching for a resting place for over three months and finally found exactly what I wanted to honor my husband and his life, well-lived.

25 July 2022
Rated 1 out of 5 stars

Still waiting for refund

I ordered a grave lantern which arrived pretty quickly to Canada.
3 out of the 4 glasses were broken, so I email and they shipped out 3 replacement glass.
When the product was originally shipped, I had to pay duty. No problem - I did it!
When the replacement glass was shipped, I again, had to pay duty on the entire cost of the grave lantern. I emailed and asked for a refund on the duty, to which they agreed. They sent me “proof” of the refund, except 4 weeks later, I still don’t have the refund on my credit card, and they stopped answering my emails. Very unprofessional. I would not recommend.

24 July 2022
Unprompted review
legendURN logo

Reply from legendURN

Thank you for your review despite you rating us at but one star.

We've been in contact about your order multiple times.

We've replaced broken glass free of charge and paid all your duty import charges for you through refunds.

According to you, you've not received one of the refunds.
We've cheked this from our side and we have to conclude again that the refund has been done and treated from our side.

We've even today once again send you additional proof of the transactions and their transaction codes of which we kindly ask you to check them with your credit card company.

We hope that with the new transaction codes you'll be able to trace the refunds and solve this matter.

Best regards,
legendURN

Rated 5 out of 5 stars

Very easy to work with

Very easy to work with! Fast responses on proofing of item changes. Highly recommended. I hope I don't need their services again to soon but if so I will absolutely use them again.

12 July 2022
Rated 5 out of 5 stars

I little rocky start

I little rocky start, Kevin swooped in and smooth it all out. Item arrived on time. Box a little damaged but packed very well and no damages to product.

Here is something to ponder; I have had a black little velvet pillow made (not to much filling to fit in the tea light candle holder spot. Here I will place my Parents Wedding Bands. This is going in a niche and thought park fake candle, but like this option better. Something you might consider selling as an option for your customers.

Thank you
Mario Vic

11 July 2022
Rated 5 out of 5 stars

Beautiful urn

Ordered an urn for my son who passed. They were wonderful with communicating with me throughout the process. The urn arrived safely packed and more beautiful than I had even expected. Thank you so much!

3 July 2022
Rated 5 out of 5 stars

Beautiful urn

Beautiful urn. Thank you so much. It is exactly what I wanted. She is now home with me. Many compliments from people on it.

6 June 2022
Rated 5 out of 5 stars

I searched for many hours on line…

I searched for many hours on line trying to find the right urn for my beloved husband. When I came across the sculpture titled “Eternal Love” I immediately knew that was what I wanted for his final resting place. It is like a beautiful piece of art and fits the decor of my home. It makes my heart feel less heavy when I look at it.

20 May 2022
Rated 1 out of 5 stars

I ordered a large urn and 4 matching…

I ordered a large urn and 4 matching keepsakes on February 09, 2022. The estimated shipping was 5 to 6 weeks. Due to them being special ordered. I did not hear anything after 6 weeks and contacted Legend Urns. They responded saying they would contact the seller. Another 2 weeks went by with no response. Bottom line it took exactly 12 weeks to receive the urns. All the while the funeral plans were on hold, waiting for the urns. The urns were beautiful and well crafted. My only complaint would be the time delay.

16 May 2022
legendURN logo

Reply from legendURN

Thank you for your review despite you only rating us at one star.

First of all we're happy your satisfied with the urns in the end.

Concerning the delivery time we completely understand and it has been a difficult situation for us too following the many covid lockdowns and restrictions.

The urns you've ordered used to be in stock with our supplier, but weren't anymore and had to be ordered in Italy where due to restrictions the porcelaine workshop was either closed or heavily understaffed.
So throughout the supply chain there were issues in getting this urn made and delivered which resulted in the very long delivery time.

Poor proactive communication from the Italians to our supplier and from our supplier to us resulted in us also not having proactively informed you as we too were guessing at the delivery time at some point.

We sincerely apologize for this situation and the fact you've had to postpone the funeral services due to this incident.

We hope we'll never have to face such an economically impeding period again and we hope you'll be satisfied with the urns for years to come.

Best regards,
legendURN

Rated 5 out of 5 stars

Absolutely AMAZING

Absolutely AMAZING! I am so happy with my urn. It is a bit larger than I anticipated but is so absolutely beautiful! AND it delivered within 8 days from the date I placed my order. Thank you for such amazing service and quality product at a time when I needed it the most

29 April 2022
Rated 5 out of 5 stars

Smooth order process

Smooth order process. Timely confirmation and shipping. Updates provided upon order and shipping. Beautiful urn that looked as described. No need to contact customer service at any point

22 April 2022

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