Ledger Reviews 2,525

I’m having the worst experience with shipping I was suppose to get my package rushed delivered something I paid extra for. The package was suppose to get here o 11/29/25. I still have yet to receive my package it is currently 12/4/25 ups is the carrier and I use the tracking it’s says it a delay with no actually delivery date or time. Just the worst experience for such a small product. Never will order from you all again.

An easy to use cold wallet, intuitive workflow and very informative app.

Wonderful just wonderful

Top tier security, but poor ledger live experience

I had a complex issue and got supported for many weeks until it got solved. Thanks to the Ledger team.

Overtime you deal with a lot of block chains.I’ve been told all of them are secure, that’s not true. Many block chains have bad actors as they call them, but they’re scandalous people out to steal what they get their hands on. Individuals constantly want to mislead individuals to give their stuff away. The ledger stops all that. It has never been hacked and never will. That’s how strongly I believe in ripple. My keys are the only way in and out of my wallet, I am responsible for my money and I’m willing to accept that responsibility. The ledger allows me to do business in an honest, secure way; I love that.

I ordered a wallet, and after almost two months of waiting and repeatedly contacting the company, they finally replied from an email thread that had already been deleted. Their responses were rude — at one point they even suggested that I should try to track down the courier myself because he wasn’t answering them. When I eventually asked to cancel the order, they agreed to do so only on the condition that the courier returns the product to them, and they did so without offering any apology

Company seems to be consistently striving to make the crypto experience educational and fun

Security against hackers and scammers

our agent Alice 100% understood what my issue was and quickly resolved it

Absolutely horrific. Cannot get it to function 100% over 4 separate devices.
Support implies its user error, so i try other devices and the same problems.
The Android app does not allow you to update because the screen will not scroll to accept the update. It is basic coding to rectify, yet here we are.
Will not work on Linux Mint for me, constantly throwing errors.
Got it to work on an old windows laptop, got my assets showing, but then threw a tantrum when i tried to withdraw - All of a sudden the cables failed, even though i had not touched them. The cables, which support also tried to blame, where fresh out of the packet with the new Ledger i was forced to buy to retreive the assets off an old ledger.

I personally believe they have designed the products to fail so you are forced to buy new ones.

AVOID THIS SCAMMY PRODUCT AND GO WITH TREZOR

The customer service person was intuitive and listened to the reported problem.

had the pleasure of being assisted by Mr. Zen, and I couldn’t be more satisfied with the support I received. He went above and beyond to understand and resolve my issue, showing patience, professionalism, and genuine dedication every step of the way. It’s rare to find someone who puts in this much effort to ensure things are handled correctly, and I truly appreciate his commitment.

Thank you, Mr. Zen, for giving your best and providing such exceptional service.

Support people smart and fast. ... and available!

I was not able to be in to take delivery as fedex would only deliver at 10 am after lots of calls very frustrating calls as they would not listen and the issue of ledger only allowing the person that has bought the product being able to sign for it.
I eventually had a call from my local fedex depot who told me that they could not deliver my parcel after 3pm as all their drivers were back at the depot. I had to do a 1hr and a half round trip to pick up my parcel.
So I would not recommend ledger after this horrendous experience.

Wonderful customer service and fast to solve for problems.

Responded in a timely manner with knowledge of my situation

Using the Ledger Nano X to secure my crypto assets in cold storage where it's totally safe provides a huge level of security. It was all very easy to set up, move my crypto to, and then lock away so only I can touch it.

Spoke with Emily in customer service and was so professional, knowledgeable, friendly, personable, and genuine in her interaction and education on the question I had about ledger and their security. Despite the FUD they’re a winner IMO. Replaced devices that have been faulty in the past at no cost, troubling shooting everything, I will say sometimes I’ve had problems take months to resolve but that’s kinda par for the course in this space regardless of the vendor.