Products, product marketing, Reviews for products all great. I'd give 5 star if there were install videos on all the products (one of my selections had no reviews or install so I hope I won't regret..... See more
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Review summary
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I was surprised, however I can understand why a person would purchase just one. At least indicate the price as each, or apiece. I'll comment more after I receive, and install both of mine. Thank... See more
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I was sent an email for 20% off covers. I ordered the cover in the email and the code didn't work. I contacted customer service and sent a screenshot of the email. The customer service team resolved t... See more
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I ordered from you because a friend recommended the lights he purchased from you. However, I was very disappointed when at checkout your website asked if I wanted to leave a tip! A tip for an onli... See more
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Company details
About LED Factory Mart
Written by the company
Welcome to LED Factory Mart!
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
Our promise to you
✈️ Free & Fast Delivery ✅ LED 2-Year Warranty 🔄 30 Days Easy Return
✨We stand behind every product. Enjoy free express shipping on all orders, a comprehensive 2-year warranty on all LED lights, and a hassle-free 30-day return policy. Your satisfaction is our commitment.💡
Contact info
4231 E Brickell St, 91761, Ontario, United States
- (888) 366-0533
- support@ledfactorymart.com
- www.ledfactorymart.com
3.6
Average
765 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I made this order on 4 April
I made this order on 4 April. My order showed shipping was 1- 7 days. Today is 11 April and my order stills says that you are preparing for shipping. My merchandise did not show to be backorder and I have received no email stating there was an issue. I can only assume that you are failing.
11 April 2026
Unprompted review
Reply from LED Factory Mart
Dear Gerald,
We’re truly sorry for the delay and confusion. Your order was processed and shipped, and the tracking details have been sent to your email. Sometimes carrier updates take a bit to appear online. Please check your inbox or spam folder for the tracking number—our team is here to help if you have any further questions.
21 days since ordered and still no…
21 days since ordered and still no shipping date sent. Can I get a refund? Order LFM125209
6 April 2026
Unprompted review
Reply from LED Factory Mart
Dear Frank,
We sincerely apologize for the delay with your order LFM125209. We understand your frustration and have already reached out to arrange your refund. Thank you for bringing this to our attention — we’re reviewing our processing times to ensure faster updates and better service moving forward.
Awesome company
Great products and service, have ordered a few times and haven't had any problems ordering or with shipping and delivery
2 April 2026
Reply from LED Factory Mart
Dear Chris,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you’ve had consistently great experiences with our products, service, and shipping. Your continued trust and support mean the world to us. We look forward to serving you again soon—our team truly appreciates loyal customers like you!
Easy process, minus Mil Discount
Nice web page. Wish there was an actual link for the Military Discount for GOV ID. I could never find it during check out process. I did ask for the discount so I am hoping they apply it and refund me the difference from what I paid. Thanks
BD-06
2 April 2026
Reply from LED Factory Mart
Dear Richard,
Thank you so much for your 5-star review and for sharing your valuable feedback! We truly appreciate your support and your service. We’re sorry for any confusion regarding the Military Discount link, we will reply your email. Please reach out anytime for assistance!
Web site easy to choose your vehicle…
Web site easy to choose your vehicle and what items were available.
30 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Norbert,
Thank you for the wonderful 5-star review! We’re glad to hear that our website made it easy for you to find the right items for your vehicle. Our goal is to make shopping simple and enjoyable, so your feedback means a lot. We appreciate your support and hope to serve you again soon!
Reply from LED Factory Mart
Dear Sompheth,
We’re very sorry to hear you haven’t received your light. After checking, it looks like the parcel was returned to us due to an address issue. Our team has already reached out via email to confirm your details and arrange a reshipment or refund. We truly appreciate your patience and understanding.
Great overview experience.
Quick shipping. Easy install. Quality product and looks great.
1 March 2026
Reply from LED Factory Mart
Dear Jodie,
Thank you so much for your fantastic 5-star review! We’re delighted to know your order arrived quickly and that installation was a breeze. It’s wonderful to hear you’re happy with the quality and look of your lights. We truly appreciate your support and hope you enjoy them for years to come!
Discount was not provided as advertised.
Discount was not provided as advertised.
29 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Larry,
We’re very sorry to hear about your experience with the discount offer. That’s certainly not the shopping experience we want for our customers. For more details please contact support@ledfactorymart.com. We truly appreciate your patience and bringing this to our attention.
Reply from LED Factory Mart
Dear Danielle,
Thank you so much for the glowing 5-star review! We’re thrilled to hear you love your new lights and that they exceeded your expectations. Your support means the world to us, and we look forward to brightening more of your spaces in the future. Enjoy your perfect lighting!
Lights are way brighter than the ones…
Lights are way brighter than the ones that came with my jeep. Thought I had a defective light and turned out to be the wiring that the last owner did. Support team helped me with the problem and they're working great.
25 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Craig,
Thanks so much for your 5-star review! We’re thrilled to hear your new lights are shining bright and that our support team could help you get everything working perfectly. Your jeep deserves the best, and we’re glad our products delivered. Enjoy the improved visibility and safe travels!
I ordered headlight bulbs almost a…
I ordered headlight bulbs almost a whole month ago when shipping says 1-7 business days. Had I known I’d have been waiting so long and inconvenienced this much I would’ve gone a different route. No updates, emails, anything. Bad service worthy of 1 star
2 March 2026
Reply from LED Factory Mart
Dear Ryon,
We’re very sorry for the delay and the inconvenience this has caused. We understand how frustrating it is to wait longer than expected. Your order has now been shipped, and the tracking details have been emailed to you. Please check your inbox or spam folder for the update. We truly appreciate your patience and feedback as we work to improve our communication and shipping process.
First time buyer
First time buyer waiting on order for arrival. Website is well organized and detailed.
22 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Hector,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear your first experience with us has been positive. Our team takes pride in providing a smooth and detailed online shopping experience. We can’t wait for you to receive your order and hope you’ll love it!
Zero Customer Service
The worst experience I've had trying to install an LED light bar on my Bronco.
They shipped the light bar out without mounting brackets which came days later after I called about it.
No wiring instructions for the harness and for almost 4 weeks now and numerous emails asking the same questions repeatedly I am still unable to get this done.
Not only is their customer service super slow to respond but they actually have no idea what they sold and shipped me or how to install the light to the brackets or wire the harness to my vehicle.
They are asking me for pictures of the wiring harness THEY sent me so they can figure it out.
One word...wow.
And don't get me started on their childish recording when you call and no one ever answers...we're kickin it outside work hours at 1pm and we'll hit you up??
Are you actually running a serious business...clearly not.
I will never purchase anything from this place again.
23 February 2026
Unprompted review
Reply from LED Factory Mart
Dear Customer,
We sincerely apologize for your frustrating experience. This isn’t the level of service we aim to deliver. We’ve escalated your case to ensure your issue is resolved quickly and your installation completed correctly. Thank you for sharing this feedback—it helps us improve both our shipping accuracy and customer response. Please contact us directly so we can make this right.
It's been 10 days since my order and…
It's been 10 days since my order and crickets. No updates, no shipping info.
9 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Arthur,
We’re very sorry for the delay and lack of communication. That’s not the experience we want for our customers. Please reach out to us support@ledfactorymart.com directly with your order number so we can look into it right away and provide a shipping update. Thank you for your patience.
OK,I'm going to VERY HONEST ABOUT THIS
OK,I'm going to VERY HONEST ABOUT THIS. I haven't received any notices on my order, I looked at there there site and my order hasn't even been shipped out. I tried contacting customer service and the only reply I got was STOP sending more then one email that someone is looking at my order. At this point I just want a REFUND don't need the product anymore I'll be looking elsewhere. Thank you.
19 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Ricky,
We’re truly sorry for your experience and the frustration caused. We can’t locate your order without an order number, but we’d like to help resolve this quickly. Please contact our customer support team at support@ledfactorymart.com with your order details, and we’ll assist you with a solution right away
The air mattress was fine
The air mattress was fine. The issue was it had a small pinhole so it went flat overnight. I simply wanted an exchange then they sent me a message saying they needed my email address but they sent that message TO my email. Didn’t make sense ever since then, they ghosted me so I went through PayPal to have them file the claim they said sure we got a hold of them they said ship it back for a full refund. The problem with that is it was in China and they knew it would cost me more to ship it to China then to eat it so after I got back with paypal and told them that they replied to the company and the company ghosted them so then I had to go through my bank to get the refund money back. They are not reliable. I would not purchase another thing from these people.
18 December 2025
Unprompted review
Reply from LED Factory Mart
Dear Consumer,
We’re very sorry to hear about your experience and the frustration caused by the communication and return process. We always aim to make warranty and replacement requests quick and fair for our customers. Unfortunately, we couldn’t locate your order based on the information provided. Please reach out to us directly at support@ledfactorymart.com with your order details so we can look into this further and find a suitable resolution as soon as possible.
Terrible instructions
Terrible instructions, cheap product, zero customer support, I've been trying to get a hold of them for 2 weeks and no response. Reading The instructions make no sense at all, extremely incompetent people and service.
I have written multiple times.
9 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Steve,
We’re truly sorry to hear about your experience and the frustration caused by unclear instructions and delayed responses. This is not the standard we aim for. Please contact us directly at support@ledfactorymart.com so we can resolve this promptly. We value your feedback and are reviewing our instructions and support process to ensure better service going forward.
A littlt complicated using pay pal
A littlt complicated using pay pal, rather use cc firect
8 March 2026
Unprompted review
Reply from LED Factory Mart
Dear Guy Walters,
Thank you for your review and honest feedback! We’re happy you chose to shop with us and appreciate your input about the PayPal process. We’re always working to make checkout simpler and smoother, and we’ll share your suggestion with our team. We hope your next experience is even better!
All good here!!!
Easy order, Easy site to get around. Lightning fast shipping. Perfect!!!!
2 March 2026
Reply from LED Factory Mart
Dear James,
Thanks so much for the amazing 5-star review! We’re thrilled to hear you found our site easy to use and appreciated our fast shipping. Your satisfaction means everything to us. We look forward to serving you again soon and continuing to make your shopping experience quick and hassle-free!
Reply from LED Factory Mart
Dear Charles,
Thank you so much for your 5-star review! We’re thrilled to hear that you found the ordering process easy and smooth. Our goal is to make every purchase simple and enjoyable. We truly appreciate your support and look forward to serving you again soon!
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