Friendly, helpful and efficient staff. The locks could be hard work but a great way to meet other boaters and wonderful lock keepers. The scenery - Homps to Trebes via Le Someil was beautiful, peacefu... See more
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We regularly book with Le Boat, usually from Benson on the River Thames. The booking staff are brilliant and it is so easy to speak with someone. They understand our needs and are extremely helpful. T... See more
Company replied
Easy booking process great online portal with lots of tips, guides, relevant safety video. We are really looking forward to our mini break. Now if can just arrange the weather it would be perfect 😎
A fabulous week in the Aquitaine region of France. The Le Boat team Jamie, Veronique, Magda, Sebastian, Juan to name some in a great team at Le Mas D’Agenais were the best right from day one through... See more
Company replied
Company details
Written by the company
Le Boat are world leaders in river & canal boat hire in the UK, Ireland, Europe & Canada. Find out more about 'self-drive' boating vacations.
Contact info
Platinum House, St. Marks Hill, KT6 4BH, Surbiton, United Kingdom
- www.leboat.com
4.7
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Fun on the Caledonian Canal
We enjoyed our holiday on the Caledonian Canal. The team at Laggan base are very good. They had provided extra blankets as the weather in May was unseasonably cold. However they had lost some WiFi equipment and we were unable to have a unit, in spite of preordering. We were refunded the cost and the staff were very apologetic, but it was annoying. The boat (Caprice) was showing its age a bit, but was well equipped and handled pretty well, given lack of bow thrusters! There were only 2 of us on board, so we had plenty of space. Don't forget to bring your own washing up liquid. The cruising guide was a little bit lacking in detail in places. It was quite difficult to find the entrance to the canal off Loch Ness going towards Inverness. We had OS maps with us that helped. The reciprocal arrangement with Caley Cruises enable us to spend 2 nights at their base in Inverness, but it's 1.5 miles into the centre of town. In planning your days, you have to remember that bridges and locks don't open till 9 and close at 5, and it really will take 1.5 hours to transit the 5 lock flight at Fort Augustus.
9 May 2026
Unprompted review
Reply from Le Boat
Thank you for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear you enjoyed your holiday on the Caledonian Canal and that our Laggan team looked after you so well, especially by providing extra blankets during the unseasonably cold May weather. It’s also good to know they were able to resolve the WiFi equipment issue promptly with a refund and apologies, although we understand how frustrating that must have been at the time.
We appreciate your honest feedback regarding the boat condition, onboard equipment, and cruising guide. Insights like yours are very valuable and help us identify where improvements can be made for future guests. It’s also helpful to hear your practical observations about timings on the canal and navigation considerations, which will certainly benefit others planning their journey.
We’re glad you still had plenty of space on board and that you were able to enjoy the unique experience of cruising this beautiful waterway.
Thank you again for your recommendation and helpful feedback, and we hope to welcome you back on the water in the future.
Happy Boating,
Catherine from le boat
Excellent service from Berenice
Excellent service from Berenice. She answered our questions and concerns with reassurance for us to then proceed with our booking.
And also made us aware of offers we were entitled to as we are returning Le Boat customers.
Excellent service. Thank you
13 May 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely review!
We’re delighted to hear that Berenice provided such excellent service and was able to answer your questions with reassurance, helping you feel confident in proceeding with your booking. It’s also great to know she made sure you were aware of the offers available to returning Le Boat customers—that’s exactly the level of care we aim to provide.
We really appreciate your kind feedback and look forward to welcoming you back on the water again soon.
Happy Boating,
Catherine from le boat
Reply from Le Boat
Thank you for your feedback!
We’re delighted to hear you found the booking process easy—that’s exactly what we aim for from the very first step of your holiday planning.
We really appreciate you taking the time to share your experience and hope to welcome you on board soon.
Happy Boating,
Catherine from le boat
3 nights on the The Thames from…
3 nights on the The Thames from Chertsey to Henley and back with extended family. What a fantastic way for the family to catch up. Cheaper than a hotel and plenty to see as we relaxed motoring on the river. Great service, great boat, great fun. Staff at Chertsey were super helpful. Will definitely book another trip. Rich Lloyd
6 May 2026
Unprompted review
Reply from Le Boat
Thank you for your wonderful review!
We’re delighted to hear you and your extended family had such a fantastic three-night cruise on the Thames from Chertsey to Henley and back. It’s great to know the trip gave you the perfect opportunity to relax, reconnect, and enjoy the beautiful scenery along the river.
We’re especially pleased that you found the experience good value, the boat comfortable, and our Chertsey team super helpful throughout your stay. We’ll be sure to pass on your kind words to them.
Thank you again for your recommendation, and we look forward to welcoming you back on board for your next adventure.
Happy Boating,
Catherine from le boat
Excellent service by Carla
Excellent service by Carla, emails and telephone conversations to assist my booking.
8 May 2026
Reply from Le Boat
Thank you for your kind feedback!
We’re delighted to hear that Carla provided you with excellent service and that her support over email and phone helped make your booking process smooth and easy. We’ll be sure to pass on your lovely comments to her.
We really appreciate you taking the time to share your experience and look forward to welcoming you on board soon.
Happy Boating,
Catherine from le boat
Perfect holiday
Very friendly staff. From the booking process to our time on site, everyone was always very helpful.
We always felt extremely well taken care of and received excellent support throughout.
Thank you very much for everything!
2 May 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely review!
We’re delighted to hear you had such a perfect holiday and that you felt well supported from your initial booking through to your time on the water. It’s wonderful to know our team were consistently friendly and helpful, helping you feel well taken care of throughout your experience.
We really appreciate you taking the time to share your feedback and hope to welcome you back on board again soon.
Happy Boating,
Catherine from le boat
Great service from everyone along the…
Great service from everyone along the way, from booking to arriving and then again when we dropped the boat back. Lovey way to spend a bank holiday - highly recommended!
1 May 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely review!
We’re delighted to hear you had such a great experience from start to finish, and that our team supported you so well throughout your journey—from booking through to arrival and your return of the boat. It’s wonderful to know your bank holiday getaway was such an enjoyable and memorable one.
We really appreciate your recommendation and hope to welcome you back on the water again soon.
Happy Boating,
Catherine from le boat
Response to the quotation and trough to…
Response to the quotation and trough to booking have been prompt, full of information and educational. It has been a pleasure to deal with such a professional and sympathetic company. It has made us even more excited for the holiday. We'll done so far.
29 April 2026
Reply from Le Boat
Thank you so much for your kind words. We’re delighted to hear that your experience so far—from quotation through to booking—has been prompt, informative, and enjoyable. Our team works hard to ensure everything is clear and supportive from the very start, so it’s wonderful to know that’s come through.
We’re thrilled to be part of building your excitement for the trip, and we can’t wait for you to experience it on the water.
Kind regards,
Catherine from Le Boat
Reply from Le Boat
Thank you for your lovely feedback! We’re so pleased to hear that our team was able to answer all your questions and provide excellent service. Making sure you feel informed and confident every step of the way is really important to us.
We hope you’re looking forward to your upcoming adventure on the water!
Kind regards,
Catherine from Le Boat
I have used the company before in both…
I have used the company before in both England and france.
Everything was great even when we had an engine failure the response was great
It gives even more confidence in the company.
30 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing your experience with us. We’re so pleased to hear you’ve enjoyed your trips in both England and France, and that everything went smoothly overall.
While an engine issue is never ideal, it’s great to know our team was able to respond quickly and effectively to get you back on track. Providing that level of support is something we take seriously, so your feedback means a lot.
We truly appreciate your continued trust in us and look forward to welcoming you on board again.
Kind regards,
Catherine from Le Boat
Overall something everyone should…
Overall something everyone should experience, would recommend (coming from someone with no boating experience). Enables you to see the amazing hidden gems along Lough Derg.
24 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for sharing your experience. We’re really pleased to hear you felt confident on board even without prior boating experience, and that you were able to enjoy discovering the hidden gems along Lough Derg.
That’s exactly the kind of experience we hope to create—easy, accessible, and full of memorable moments on the water.
We truly appreciate your recommendation and hope to welcome you on board again in the future.
Kind regards,
Catherine from Le Boat
Easy, Relaxing and Beautiful
We were two couples with no experience and found this to be a great part of our vacation. Be prepared to have to pay attention and help out with the locks but it was fun and easy to go through them. Boating is a bit like glamping, while you have a bed and bathroom and kitchen, it is still a bit more rustic than staying in a nice place on land. We rented the bikes but found we didn't really use them. Maybe if the weather had been better but still seems like walking is fine to get into town and stores. Just got in the way a little. Nothing dishonest about it but the sticker shock of the fuel charge at the end is significant. Be prepared for another $1000+ for a week. All of that aside, we had a lovely week after busy Paris seeing the smaller towns, peaceful days cruising the canal, fun time exploring the smaller cities or towns. Would definitely recommend this type of trip for those that are looking for something a little different.
8 April 2026
Unprompted review
Reply from Le Boat
Thank you for taking the time to share such a thoughtful and balanced review. We’re really pleased to hear that you and your group of friends enjoyed a relaxing week on the water and were able to experience the charm of the smaller towns after your time in Paris. That contrast is exactly what makes a canal holiday so special.
It’s great to know you found navigating the locks fun and manageable, even without prior experience. We do appreciate your honest comments as well regarding onboard comforts, bike usage, and fuel costs. Feedback like this is valuable, and we understand how important it is for guests to feel fully informed when planning their holiday budget. We always aim to be as transparent as possible about variable costs so there are no surprises at the end of the trip.
Most importantly, we’re delighted that overall you had a lovely and memorable experience and would recommend this style of holiday to others. That means a lot to us.
Kind regards,
Catherine from Le Boat
The personnel and the Liberty canal…
The personnel and the Liberty canal boat we chartered were first class.
10 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback. We’re delighted to hear that both our team and the Liberty canal boat met your expectations and made your charter a first-class experience.
We hope to welcome you back on the water again soon.
Kind regards,
Catherine from Le Boat
Loved cruising the Canal du Midi - an amazing adventure with Le Boat France
We just finished a 7 day self-guided Canal du Midi adventure on a Le Boat Caprice and it was amazing. We boarded at Le Boat Port Cassafieres and ended at Le Boat Homps. Everything with Le Boat went flawlessly and staff were welcoming, informative & so helpful. As we were new to boating we selected to ''Hire a Skipper for the day" on day one and what a great decision. Our skipper, Jens, joined us on board for seven hours, providing calm & positive encouragement with boating, mooring & roping skills as we cruised downriver and navigated through locks. This was one of the best trips I've been on and I definitely plan to return - thank you Le Boat France!
15 April 2026
Unprompted review
Reply from Le Boat
Thank you so much for taking the time to share your detailed feedback. We’re truly delighted to hear you had such an amazing Canal du Midi adventure with us, and that everything from the welcome at Port Cassafières to your experience on board the Caprice went smoothly.
It’s especially wonderful to know that your day with the skipper helped build your confidence on the water and made your first boating experience such a positive one. We’re so pleased you enjoyed the support from our team throughout your journey as well.
We really appreciate your kind words and look forward to welcoming you back for another adventure in the future.
Kind regards,
Catherine from Le Boat
Amazing and Immersive
The friendly professional staff and the incredibly quick response time when there was an issue that needed rectifying. The boat we got suited our needs and it was an amazing 11 days.
11 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing your experience. We’re really pleased to hear you had such an amazing and immersive 11 days on the water, and that our team’s friendliness and quick response helped make everything run smoothly when needed.
It’s great to know the boat suited your needs well and contributed to an enjoyable holiday overall. We truly appreciate your feedback and hope to welcome you back on board again soon for another memorable trip.
Kind regards,
Catherine from Le Boat
Very good relaxing yet active way to…
Very good relaxing yet active way to enjoy the Thames. Lively towns, villages & wildlife enroute.
17 April 2026
Unprompted review
Reply from Le Boat
Thank you for your lovely feedback. We’re delighted to hear you enjoyed such a relaxing yet active way to experience the Thames, and that you were able to take in the lively towns, villages, and wildlife along the route.
It’s a truly special waterway, and we’re so pleased it helped create a memorable trip for you.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Excellent communication and experience.
Excellent communication and experience.
10 April 2026
Unprompted review
Reply from Le Boat
Thank you for your kind feedback. We’re really pleased to hear you had an excellent experience and felt well supported through clear communication throughout your journey.
We hope to welcome you on board again in the future.
Kind regards,
Catherine from Le Boat
We are prior LeBoat cruisers and enjoyed the…
We are prior LeBoat cruisers and enjoyed the experience so thoroughly that we wanted to do another canal trip and introduce more friends to LeBoat, France and the canal excursion experience. A key ingredient to making these trips so fantastic are the wonderfully helpful LeBoat team members. They are world class and are the difference between a good experience, versus a great experience.
13 April 2026
Reply from Le Boat
Thank you so much for your continued support and for choosing to cruise with Le Boat again. We’re absolutely delighted to hear that your previous experience was so enjoyable that you decided to return and introduce friends to the canals and to Le Boat.
It means a great deal to us that our team members helped make your trips so memorable. We’re very proud of their dedication and professionalism, and it’s wonderful to know they made such a positive difference to your experience.
We truly appreciate your kind words and look forward to welcoming you and your friends on board again soon.
Kind regards,
Catherine from Le Boat
Customer Service
15 April 2026
Reply from Le Boat
Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service team. Providing helpful, responsive support is something we really value, so it’s great to know this came through.
We hope to welcome you on board again soon.
Kind regards,
Catherine from Le Boat
Wow what a trip
Wow what a trip
Some holidays don’t create memories
Our Leboat trip we made memories in abundance
The views
The helpful friendly team at Leboat
The pub food on route
The weather in April was far better than expected
The friendly chatty locals and banter with the lock keepers
What a trip
What memories we have
15 April 2026
Unprompted review
Reply from Le Boat
Thank you for sharing such a wonderful reflection on your trip. We’re absolutely delighted to hear that your holiday created so many lasting memories—from the beautiful views and lively towns to the friendly chats with locals and lock keepers, and even the pleasant surprise of the April weather.
It’s especially rewarding to know that our team helped contribute to making your experience such a positive one. Moments like these are exactly what we hope every guest takes away from their time on the water.
We truly appreciate your kind words and hope to welcome you back on board again soon for even more memories.
Kind regards,
Catherine from Le Boat
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