Leaf Home Water Solutions Reviews 

In several occasions that I requested a technical service and the the technician Miguel Morales visited my home he was very courteous, respectful, professional, friendly and knowledgably. When he returned in subsequent visits he never failed to tackle the problem heads-on while explaining to me what the problem was. How to avoid future problems and to not hesitate to call Customer Service when the situation was needed. I would recommend technician Miguel Morales to anyone under contract with Leaf Home water Solutions. He is one of the best I have dealt with.

Salesman was great. Alex the installer was very informative. He cleaned up after he was done. He was very professional.

The install was pretty good. The tech who did the install was a nice guy, he cleaned up his mess, gave me a few pointers, but when he was about to leave he revealed to me there was an issue with the controllers. Said it wasn’t a big deal and somebody would come from Leaf/distributor to have a look at a program or programming issue, it would be taken care of, and that they would call me to set up a time. They being leaf or maybe a distributor for leaf, not sure. The install tech was a contractor with leaf or the distributor, again not sure about that. I waited a couple days and never received a call from them. The system quit working and so I called them. They sent their own tech to have a look. He was pretty young but seemed to know what he was talking about. He went under the house to see the units and came back out after a few minutes and told me the issue was resolved and the softener/filter system was working fine. He left but his fix only lasted about a day and a half and it quit working again. I did this two more times with them but had to call them each time. There was no follow up from them. A system that cost what I was going to pay should come with some follow-up. It was expensive for what I got. I should probably mention also that when the sales rep came out to test my water and sell me a system I remember thinking this guy is just like a car salesman. Turned out that’s what he did before taking a sales job with this company. He would give a price and I would refuse it, he would say let me call my manager just like at a car dealership, no kidding. This happened atleast 4 or 5 times. To get a price that I could deal with he had stripped off several options to drop the price so in reality I didn’t really get a better price. I traded system features for dollars is all. I was still gonna pay more than I wanted but I was thinking about service . I wanted good service because I traveled a lot for work and didn’t want to
worry about that.
Anyway, their tech came by a couple times and both times he said it was fine and running when he left. It’s basically never worked for more than a few days. I quit calling them becasue they wouldn’t respond or if they did respond they would tell me a tech would be out. He would call before coming. He never called. I finally told them I wasn’t making payments on somethin that wasn’t working properly from day one. They said hey would place a lein on my house if I didn’t pay. I haven’t paid a dime on it and it hasn’t worked since the tech left the last time. A $7500 paper weight is what I got. It has never worked and they never really tried to make me happy or even attempt to find the real issue. The installer said it was program or programming related but the techs that came out never spent more then 5 minutes under the house to fix the system. Not once. Each time it was quick and they were gone. No mentioning of any program or programming issues even though I relaid to them what the installer told me. It was a terrible experience for me, my well is still the same as it was before they installed this system under my house, and there’s a finance company out there that wants to get paid. I have never recieved another call from them to try and make things right. They didn’t care, they really didn’t. I never had a conversation with anyone from there that seemed to care that I was sold a system that didn’t work. Not one time. All I got from them was what they said when they said a tech was coming. No “ I’m terribly sorry your having issues”, or “sorry to hear that, we’ll get someone out there right away to get your system up and running”, none of that, No apologies or niceties. We will send a tech and he will call before he comes out” is what I got. The whole thing was a mistake and I wish I had never called them. I should have purchased a system from Amazon that does the same things for 1/3 the price and installed it myself. I am a tech by the way. I am in industrial maintenance now but was in a traveling technician position for many years working on and installing automated machinery across Canada, the US and down through South and Central America. So I know how to fix somethjng when it’s not working but this system never worked from the start and I wasn’t about to fix it myself because of the price I was gojng to pay for it and just on shear principle. Their system, their responsibility to make sure it’s working and the customer is happy. They fell far short of that. I don’t recommend doing business with them or any entity associated with them. I’ve read reviews that were good and some that were bad. To me it’s not worth the risk. I don’t want to worry about which one I’m gonna get. Who does? Steer clear is probably best. I would not do business with them again. Date of experience was about 2 years ago so it’s been more than a year. I want to keep this in front of people so it’s not an issue for someone else. Thanks.

Our Tech was Mike B., he arrived early and he was very knowledgeable of the system. He walked my husband through step-by-step what he did. Very Nice Guy.

The company you are dealing very expensive, also they expect you know everything, about it , also give you 3 days to know if you want it or not , should be 30 days trials , for this price we are paying for , . I wouldn't recommend this company, somebody was very rude, when I tried to cancel this contract,

Great job on the install highly recommended Tyler did a great job

They lie cheat and steal you blind The day after installation they would not take my phone calls and scheduled service never showed or called. I now owe over $9000 for a system that does nothing for my water and they took a water boss softener that was installed prior to Leaf.I've had other plumbers that all say the system is doing nothing to improve my water. We have not been able to use our dishwasher which was working perfect befor Leaf Water Solutions installation. My wife and I are sick over the whole experience. We are in Carlisle PA

Sales rep was on time. He explain ed everything in great detail. They were able to get to me the next day for installation. The installer was nice and polite. He cleaned up after himself and it only took a few hours start
To finish

I had an appointment in Florida for a water softening system. The salesman came out and tested our water and said that it was moderately hard (6.8 hardness). He convinced us that the Salt Free System would lower our hardness, we would not have calcium buildup in our pipes, as well as purify our water, and I wouldn't have to worry about adding salt to the system. I ended up buying a very expensive system that didn't reduce hardness. We have good water from our city water service. LHWS could not quantify how much safer his purification system was our existing water service. If you are worried about water purity and have city water buy a REVERSE OSMOSIS SYSTEM.

Luciana was professional and friendly and did a timely and informative job

Shawn Powers was the service technician visited for our water conditioner and reverse osmosis water purifier installation.
He was very friendly, informative, and treated us with the utmost respect.
Extremely polite and made me feel comfortable throughout the entire service process.
It was an exceptional service.
Remained calm, professional, and after service we had a demonstration about all the fittings, valves and what are the things to replace yearly.
Best Person, I ever met. Thanks Shawn!

King Williams the sales rep. and Ethan Wilson the installer were both extremely professional and did a great job! I asked alot of questions and they helped me understand all the answers. King not only sold me a system but really made a difference in making sure the process was seemless. Ethan made sure I understood everything he would do to complete the installation. He made sure I was satisfied with the options he presented. Once they installed everything Ethan walked me through how everything works and showed me how all the levers work and how much salt to keep in the tank. They both left their contact information. I also appreciate the warranty and service for future maintenance and inspection. I am really looking forward to my new system and the savings from not having to buy bottled water, saving stress and strain on my appliances and plumbing. Everyone was on time for the appointments. I would truly recommend Leaf Home Water Solutions!

Randy Marasco with Leaf Home Water Solutions did a great job start to finish! He arrived on time. He delivered exactly what he said he would. The work was done impeccably with no shortcuts. The water is amazing. We drink straight from the faucet now! We would hire him again in a heartbeat!

Did a great job explaining how the system works and the benefits of a new system

Second time I have been stood up for a service appointment. This appointment was to fix a problem from the very first service appointment not being done properly. Both times I got excuses why they couldn’t show up. Called the main service number and was assured my request would be elevated. There has been zero contact since. Think twice if you are considering this company for your home. Wish I had.

Randy Marasco was very knowledgeable and addressed all of our concerns. The results have been fantastic.

The installer was very friendly, professional and efficient. Great experience with this company from the consultation to install. And now I have clean safe water throughout the entire house.

Had the system installed about 6 weeks ago.system doesn’t fix hard water which is what I paid for. They haven responded to any of my calls. These people are the worst. Turned it over to my attorneys.

Zero honesty Zero integrity
Avoid this company as a whole at all cost. Buy anything from anywhere else. Read reviews on multiple platforms before you buy! They will all say the same.. Leaf Home Water Solutions is a predatory marketing focused company that is not concerned with what you actually need as a customer. After being lied to on every detail of sale. From free service, free water testing, what system we needed, free system move when you move, down to how much salt and electricity the system uses. So many claims and promises made. Took nearly a month to even get a call back. Now after 2 months of going back and forth, Regional Installation Manager agrees we were upsold and Regional Service Manager disagrees and is only offering a free reverse osmosis system that he has been made aware wont work with our home set up. Leaf came out at the end of Dec and conducted a second water test and that test proved we in fact did NOT need the extra filters we were sold… only a softener.
The company has refused to remove the upsold filters and refund us. Regional Service Manager is only concerned with pushing yet another product for us to rely on THEM to service and purchase filters as they do not sell them individually without paying for a service tech to install. Regional Service Manager even lied in their email to me saying the test results show we need the filter… yet I have the results.. they also refused to send me an itemized receipt of all parts purchased.

Alex did a fantastic job of installing our new system.