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LPL Reviews 

5,949
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,169 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the incredible professionalism and dedication of the entire legal team. Clients often emphasize that staff members are exceptionally helpful, readily available to answer all questions, and consistently ensure a smooth, transparent property transaction from start to finish. However, some people mentioned experiencing significant communication difficulties, noting that certain case handlers were difficult to contact or completely unresponsive when important updates were requested. A few consumers also pointed out that response times could occasionally be slow, leading to frustrating hold-ups and making the overall progression feel much less seamless than expected.

What people talk about most

Staff

Clients share positive opinions on staff, noting that case handlers and solicitors provide an outstanding and... See more

Service

Reviewers mention positive feedback about service, highlighting efficient handling and professional support... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff kept them well-informed and... See more

Response time

Users describe positive interactions with response time, noting that everything was handled quickly and... See more

User experience

Customers consistently note positive experiences with user experience, finding the overall process smooth and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great experience overall. There were a few delays that made me worry the purchase might not go through, but the team pulled through in the end. They were accommodating and worked closely with my devel... See more

Company replied

Rated 5 out of 5 stars

Throughout the buying process, my case handler Angela H was excellent in guiding & advising me as a solo first time buyer. She was readily available and always returned my emails/ answered calls. Th... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the service throughout the sale and purchase of my property. Everything was handled very quickly and efficiently, and I was kept fully up to date at every stage. The Hula d... See more

Company replied

Rated 5 out of 5 stars

LPL made the process of a remortgage including a transfer of equity as easy as it could be. They explained the process, clarified any of the unknown and were readily available to answer any questions.... See more

Company replied


Company details

  1. Conveyancer
  2. Real Estate Attorney

About LPL

Written by the company

LPL is one of the country’s leading online conveyancing firms driven by technology and a quality workforce enabling the delivery of a swift market leading customer journey at the most competitive price. We exist to exceed expectations. get a quote today

We specialise in conveyancing so whether you are buying, selling or re-mortgaging, our law firm would like to engage with you every step of the way by providing jargon free legal advice. Our legal services are available to customers based in England & Wales and we are regulated by the Solicitors Regulatory Authority.

At LPL our mission is to exceed your expectations by delivering an accessible conveyancing service during which you can speak to us as and when you choose, email or obtain online case progress reports, and ultimately complete your property transaction in a stress free and timely manner.

We offer a full range of conveyancing services: Buying Selling Re-mortgaging

We have been awarded the Law Society’s Conveyancing Quality Scheme (CQS), an accreditation which recognises the country’s leading Conveyancers and we are on all major lender panels.

With state of the art IT capabilities, and our exceptional workforce, LPL are committed to delivering on our service level agreements.

get a quote today

A fresh approach to conveyancing

Written by the company

We are committed to sharing your journey by engaging with you every step of the way.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.4

All reviews

(5,949)

1,114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have had a really good experience

We have had a really good experience. Ethan kept us upto date with everything would definitely recommend

10 August 2026
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Reply from LPL

Thank you for your review and excellent rating which we really appreciate. We are so pleased to hear that you had such a good experience and were kept well-informed.

Rated 2 out of 5 stars

Came across as very rude

Came across as very rude. Made the process that should have been a happy one very stressful and anxious and I almost pulled out as the buyer.

3 August 2026
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Reply from LPL

We are truly sorry to hear that your experience was stressful. We are reviewing our processes to ensure this doesn't happen again.

Rated 5 out of 5 stars

Great price and speedy process

Great price and speedy process, my sale and purchase went through without a hitch. Can definitely recommend, really easy to deal with and good online portal to monitor progress.

31 July 2026
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Reply from LPL

Thank you for your wonderful review and excellent rating. We are so pleased to hear that your sale and purchase went through smoothly and that you found our online portal helpful.

Rated 5 out of 5 stars

Great and prompt completion service…

Great and prompt completion service from Michael and the team at LPL

10 August 2026
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Reply from LPL

Thank you for your kind words and excellent rating! We are so pleased to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Michael Collins was excellent

Michael Collins was excellent; we have worked with him now on two transactions and each time they have progressed smoothly and without delay.

Would highly recommend!

10 August 2026
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Reply from LPL

We are delighted you enjoyed our service and appreciate your recommendation, which we will pass on to the team.

Rated 5 out of 5 stars

Great

Great, quick response. Especially working with Maram
I really appreciate her hard working and support

7 August 2026
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Reply from LPL

Thank you for your wonderful review and excellent rating, which we truly appreciate. We are delighted to hear you were pleased with the quick response and the support you received.

Rated 5 out of 5 stars

A pleasure to deal with LPL

What a easy and seamless process this was. 12 weeks from start to finish and kept informed all through the process. Elliot, was extremely helpful from start to finish and very prompt to reply back to all correspondence. Highly satisfied with LPL. Will definitely ruse them again and also recommend them to anybody looking to sell their house

6 August 2026
Unprompted review
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Reply from LPL

Thank you for your wonderful review and excellent rating. We are so pleased to hear that you found the process seamless and that our team kept you well-informed throughout. We appreciate your high satisfaction and recommendation.

Rated 5 out of 5 stars

5/5 stars - amazing service

From putting the offer in middle of May, I was exchanged by the end of July and completed the first week of August. Amazing service and special thanks to Irene Moran who was my case handler. I was a first time buyer and Irene made it so easy and stress free. Nothing but 5 stars for this service and I would totally recommend LPL.

7 August 2026
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Reply from LPL

Thank you for your review and high rating, we really appreciate it. We're glad to hear you were pleased with the excellent service from our team.

Rated 5 out of 5 stars

5* Service

We had an excellent experience with the throughout the sale and purchase of our property.

A special thank you to Sima, who was incredibly diligent, patient, and professional from start to finish. She took the time to explain every step clearly, kept us informed throughout the process, and made what could have been a stressful experience feel straightforward and well managed. Her attention to detail and responsiveness were outstanding. We highly recommend the firm and would not hesitate to use their services again.

6 August 2026
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Reply from LPL

Thank you for your wonderful review. We are so pleased to hear that you had such a positive experience and that our team was able to make the process straightforward and well-managed for you. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Elliott Clarence is a fantastic solicitor

I was assigned Elliott for my sale and purchase and I was extremely happy with his efforts , he went above and beyond in very difficult circumstances as we were dealing with a solicitor in the chain who was terrible in terms of his responses and he failed to make any progress during the process and simply left everything to the day before completion , despite this Elliott was calm and focused and guided me like a true professional

6 August 2026
Unprompted review
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Reply from LPL

We are delighted you enjoyed our service and appreciate your positive review, which we will pass on to the team.

Rated 1 out of 5 stars

I am extremely disappointed With how LPL handle client funds

I am extremely disappointed with my experience dealing with this firm.

Following the sale of my property on 30th April 2026, a £500 cleaning deposit was retained pending confirmation from the buyer's side. I was repeatedly informed that payment could not be released because instructions were awaited. After considerable delay and repeated chasing, confirmation was eventually obtained and my own solicitors acknowledged that the funds could be released.

Despite this, the return of my money was subjected to further delays and a succession of explanations, requiring me to spend a significant amount of time pursuing funds that should have been returned promptly once authorisation had been received.

As a client, I expected proactive communication, transparency, and efficient handling of client funds. Instead, I experienced poor communication, unnecessary delays, and had to escalate the matter through the firm's complaints process before meaningful action was taken.

While others may have had different experiences, based on my own experience I would be reluctant to use this firm again and would encourage prospective clients to carefully consider whether the level of service meets their expectations

30 April 2026
Unprompted review
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Reply from LPL

We are sorry that your experience was not as good as it could have been although you are aware that the delay was due to us awaiting a response from the Buyer's solicitor.

Rated 1 out of 5 stars

Do not recommend

I am so so glad our experience with these solicitors is over. It took a long time to get onboarded and there was no communication (should have known then it would be bad!). Our mortgage advisor chased and eventually got us on the app. Once we were allocated a conveyancer I thought things would improve but no. She was rude when I finally managed to speak to her on the phone, slow and no communication skills. Had to put in a complaint and request for a change of case handler but unfortunately too far into the process for that to change. Our estate agents said not once did she reply to an email or answer a phone call throughout the process. There was no chain as the house was empty and it still took 2.5 months after our mortgage offer was received. All letters were sent late (including one which mentioned a cooling off period that was long gone!). If searches had been done proactively then we wouldn't have been so delayed. Mentioned several times I wouldn't need to keep chasing if she just provided some communication about where we are in the process. I appreciate there is probably a high workload but when you pay for the service more than one email a month is not too much to expect. Would never recommend or use again.

6 August 2026
Unprompted review
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Reply from LPL

We are truly sorry to learn of the incredibly frustrating and protracted experience you had with our services. We understand your profound disappointment regarding the onboarding process, the lack of consistent communication, and the difficulties you faced with your assigned conveyancer. We recognize that any delays or unresponsiveness could be frustrating, and we deeply regret that you felt the need to raise a complaint and request a change of handler. We are taking your feedback very seriously as we continuously strive to improve our service delivery and communication protocols. We appreciate you bringing these issues to our attention.

Rated 5 out of 5 stars

Highly recommended.

Easy to use. Quick to answer the phone if I had any other enquiries. Kept me updated through the app and I recieved emails from the app to see what had been completed.

27 July 2026
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Reply from LPL

Thank you for your excellent review and rating. We are delighted you found our service easy to use and appreciated our communication through the app and emails.

Rated 4 out of 5 stars

Everything was fantastic

Everything was fantastic, the only improvement I would say would be about communication. The whole process took around 4 months start to finish and it would have been nice just to receive an email to just tell us not to worry that they are on top of everything instead of having to use the tracker all of the time which sometimes did not get updated to where we was actually at

31 July 2026
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Reply from LPL

We appreciate your feedback and are glad to hear that overall, your experience was fantastic. We understand your desire for more proactive communication regarding the progress of your process. We are actively reviewing our communication protocols to ensure we provide timely updates, reducing the need for constant tracker checks and offering more reassurance throughout the journey.

Rated 5 out of 5 stars

It was slick and professional

It was slick and professional. There was no need for us to chase up and the information that we needed to provide was easy to load up and clear as to what was needed.

3 August 2026
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Reply from LPL

Thank you for your wonderful review and excellent rating. We are so pleased to hear that our service was slick and professional, and that you found the information easy to provide.

Rated 5 out of 5 stars

Great experince with LPL

3 August 2026
Unprompted review
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Reply from LPL

Thank you for your review and excellent rating which we really appreciate. We pride ourselves on our service and are delighted you were so pleased.

Rated 2 out of 5 stars

Lack of communication

Lack of communication, would send legal documents to sign with no follow up calls. No priority when things went wrong, emailed in a complaint to have a very basic management email back. Would not recommend or use again

4 August 2026
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Reply from LPL

We appreciate you sharing your concerns regarding communication and follow-up. We are reviewing our processes to ensure a more consistent and supportive experience for our clients.

Rated 1 out of 5 stars

Never use these solicitors

I don't usually leave reviews, but after everything we've been through, I felt I had to.

Our purchase has finally completed, and the biggest feeling is relief—not because we've bought the house, but because we'll never have to deal with LPL Solicitors again.

Together with my partner, I was buying her late dad's house. We already lived there, there was no chain, and it should have been one of the most straightforward purchases imaginable. Instead, it dragged on for well over a year.

What people don't always realise is just how expensive delays like this can be. We lost an entire mortgage offer because the purchase took so long, then spent months worrying about losing the second one as well. We came within weeks of that happening. Every day that passed without progress meant more uncertainty, more paperwork, more phone calls and the constant fear that we'd be back to square one. It wasn't just stressful—it ended up costing us more and more money through absolutely no fault of our own.

The whole thing completely took over our lives. Instead of being able to move on after such a difficult time for the family, every conversation seemed to revolve around chasing LPL, worrying about deadlines and wondering if we'd actually complete before another mortgage deadline came and went.

What I found hardest was feeling completely powerless. You put your trust in professionals because they're supposed to take the pressure off you. Instead, it felt like everyone else was trying to do their job. Even our mortgage adviser was chasing LPL because they could see how serious the situation had become.

By the end, my partner and her older sister had both made formal complaints because we genuinely didn't know what else to do. Then, when honest reviews were left about our experience, LPL tried to have them removed rather than reflecting on why multiple members of the same family had all reached the same conclusion.

Thankfully it's over now, but if someone asked me whether I'd ever use LPL Solicitors again, the answer would be an immediate no. Buying a home is stressful enough without having to wonder whether your solicitor is actually progressing your purchase. Based on what we went through, I'd strongly recommend looking elsewhere.

31 July 2026
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Reply from LPL

We are truly sorry to hear about the incredibly difficult and prolonged experience you and your partner had during what should have been a straightforward property purchase. We understand how frustrating and financially impactful such significant delays can be, especially when dealing with an already sensitive family situation.

We acknowledge your feelings of powerlessness and the additional stress caused by the need to constantly chase for updates and worry about mortgage offer expirations. It is clear that the process significantly impacted your lives, and we regret that our service did not meet your expectations or provide the support you needed.

We take all feedback seriously, and we are particularly concerned to learn about the formal complaints made and your perception of our response to reviews. We are committed to reflecting on the issues you've raised to prevent similar experiences for others. We appreciate you taking the time to share your honest account, as it provides valuable insight for us to improve.

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