Lazada Reviews 

Ordered an item. Delivery was completely different to the order. Contacted Lazada. They said in 24 hours when the order is updated to delivered, can select return and get a refund. But what do Lazada do? They mark the order as CANCELLED. Now I cannot get my money back. Meanwhile the seller no longer exists on the site. So they KNOW the seller was dubious. But the refuse to refund me - say I have to get the money from the courier! FFS, the courier just delivers the parcels! They are not responsbile. Lazada are CHEATS. Buy at your own risk.

Laza have many good shops who are decent and honest. Unfortunately Lazada also allow scammers to sell products on their platform. And when you tell Lazada this, they don't care at all. Their customer service sucks. Useless chatbot, and if you finally get a person to talk to! Then you will just have a chit chat and no help. The delivery is very slow. Why do it have to take a week to get a package within Thailand. Nonsense

Used Lazada 100 or more times over last few years. Goods are sometimes fake. Goods are sometimes delivered incorrectly. But the sometimes IMO are rare and I've always had my purchases sorted out and money returned.

Tried to buy a pair of dumbbells on Lazada. Picture of two weights, two weights appearing in the cart, but 1pcs in the fine print. Needless to say, I bought two sets and ended up with 1 4kg weight and 1 5kg weight. Ziven wouldn't take there product back and Lazada sided with the store.

CRIMINAL COMPANY THAT SUPPORTS FAKE PRODUCTS TO BE SOLD ONLINE!!!

I contacted the Lazada 'customer service' to file a complaint about a big seller named 'Exquisite kitchenware' that sells fake Zwilling products on their platform. I wasted several hours by now communicating and discussing with Lazada and the fraudulent shop and the result is that they want me to send back the items but... there is NO return button and there is NO way I can rate the seller.

Lazada Thailand is a complete FRAUD - DO NOT WASTE YOUR MONEY ON THIS PLATFORM!!!

Refuse to assist you they took my money and mark orders and unpaid and block me from talking to support

Lazada customer services are just abysmal
I requested a refund for wrong items sent - no reply from sender and Lazada made an arbitrary decision to refund one item out of three ?
Rang each week for four weeks and got different stories each time from people who clearly had not bothered to read the complaint and once told full refund in 24 hours and the next time told I had to do things that I already had done!!!
They are unfortunately useless at delivering customer service and at time giving out blatant misinformation
Avoid

Buying an item can be for cheap items but I bought expensive headphones. It's been impossible to return it. They are fakes! Be careful guys. Anyone can sell anything on Lazada and call it whatever they like. Lazada does nothing!

Ordered an item while i was in thailand. when i saw it takes too long i redirect to home address. When it arrives in thailand i complain and they just delete my account.. bunch of criminals

The worst crazy shopping experience on the internet. First time: the package was not delivered, and I was not refunded because I cannot prove that the package did not arrive. How do you prove that something was not delivered? Second time: I buy chairs and they arrive damaged. I send the photos and I have to wait for the seller's decision!!!! So, the seller tells me it's not damaged ENOUGH to return! Lazada refuses me the return and refund. Completely crazy !!! I've never had this problem with: Grab, Shopee, Alibaba, Amazon, etc... Never!

Absolutely useless cart system lost my order multiple times. Checkout failed with multiple error messages, tried to charge my card in a different currency which failed obviously. I tried to look at how to do a bank transfer, this stuck my order in a dead-end which I couldn't cancel myself, their support team had to cancel it and i had to redo the cart of 25 items again. Then my three cards got rejected after spending time moving currency around. In the end the chat support said I have to wait 2 days for support escalation to reply. Awful waste of hours.

Have not received refund. WHY NOT?!

Dont get money in lazada wallet...it is a scam

I tried to log into my account, but I was asked for my password. First time ever. I couldn't remember it, so I had to create a new one. It created a totally new account, with no history, no pending orders, nothing in the basket, no credit card details, no address etc etc.

I am expecting over 15 items, I keep on getting notifications in Thai, but when I try to open the message it says, no messages.
I called the call centre in BKK twice. They can see my old account with all the pending deliveries, but I was offered no help at all for retrieving it.
I received two calls today whilst I was out from two different delivery guys who didn't speak any English, just asking me if I were at home. I said no, but I have no idea what they were trying to deliver.
Today is day three without my account, no deliveries so far and all payments have been made.
😳

One of the worst customer service experiences ever! They can not even understand thier own email service and ask for same information. Most likely they just use ai for thier customer reps. So unhelpful and completely uninterested in clients do not I say do not use this company.

I have cancelled 3 different items because they weren't shipped after weeks maybe a month. Says refund was issued, that was two months ago. ?? Every time I call all agents busy. I spent over a 100,000 baht and this is no way to do business. I'm done with this poor service. They take money but just never give it back

I had some very ambivalent experiences with Lazada. In many cases everything worked out perfectly, the scheduled delivery times were met, the drivers made a good job and the products were as described in the shop. But once there was a problem with the delivery, it turned out to be impossible to get any kind of information or help. The seller was not responding to any of my messages, the plattform itself provides no support whatsoever. So ordering at Lazada is very much like playing lottery.

Lazada has terrible customer service. If you ever are unhappy with a product once it arrives and want to return it they will favour the shop and only allow the item to be returned if the shop approves; little do they know that these shops will reject a return for no reason just so they don’t have to give back the money. I used to shop on lazada a lot but now I do not trust them.

28Aug2025
Lazada got MUCH better now and I use it much more, sorry for this bad review on Jan 2024
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Run away from Lazada.
They sold me a 10Gb hard drive but they delivered a 2Gb and when I have contacted Lazada to relate the error they told me to contact with the seller that never answered my messagessss and Lazada did not accept me to return the product. Then I had to keep the 2Gb.
Big Scammers Company...
Never again with Lazada...
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Order 816717972353164
Placed on 31 Jan 2024 09:25:16
Paid by Credit/Debit Card

unfortunately one of the few options in Thailand , very poor management of courier delivery and not customer driven company . It is a pity as especially after Covid the clients get acquainted more and more with online purchases ..but the service provided is very bad. On top of this they are loosing business everyday considering such poor supply chain