The University of Law Reviews 

288
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 191 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the helpful and knowledgeable lecturers who provide great guidance and clear instruction throughout their academic courses. Many students also appreciate the well-organized open days, online study flexibility, and the welcoming atmosphere across the campus. Some reviewers were not happy with the administrative communication and extremely slow response times regarding visa processing and admissions. Customers experienced frustrating delays, missed communications, and unhelpful support when trying to resolve urgent institutional issues. A few individuals noted serious difficulties reaching effective assistance through remote call centers and scheduling mandatory meetings.

What people talk about most

Staff

Clients share ambiguous opinions on staff, highlighting a stark contrast between teaching faculty and... See more

Service

Users describe negative interactions with service, highlighting an inefficient and disorganized... See more

User experience

Customers had ambiguous experiences with user_experience, showing a deep division in opinion. While some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply conflicting opinions reported across... See more

Response time

Reviewers mention negative feedback about response times, consistently describing communication as slow,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I had really great lecturers who were instrumental in ensuring I didn’t disgrace myself. My supervisor gave clear guidance around my dissertation, and the overall teaching experience was good. Sadl... See more

Company replied

Rated 4 out of 5 stars

Truly remarkable learning experience and leadership support from Tutors and students support teams. My health issues would had prevented from completing this law course however ULaw gave me the suppo... See more

Company replied

Rated 4 out of 5 stars

The quality of teaching and materials at UOL is first class and helped me become one of the 41% of participants who passed SQE1 in July 2025. Further, their support helped me pass in the... See more

Company replied

Rated 4 out of 5 stars

SQE 1 Prep course was great, good quality teaching, great resources & plenty of practice questions. SQE 2 teaching was varied, the advocacy teaching was really good and hands on. Overall passed both... See more

Company replied


Company details

  1. University
  2. Career and Education Provider
  3. Educational Institution
  4. Graduate School
  5. Law School

About The University of Law

Written by the company

With a rich heritage and a reputation for innovation and contemporary teaching practices, we continuously focus on developing the best legal and business minds.

We are the largest provider of legal education, with more law students choosing us than any other UK university in 2023 (HESA 2022/23). What really sets us apart is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That's why we keep our contact hours high and our teaching groups small.

All of our courses – from our undergraduate law degrees to our diverse range of business courses and postgraduate programmes – are designed with a unique, varied and innovative learning approach proven to deliver self-reliant professionals who can compete in the fast changing professional world.

Our track record of excellence in learning and development has helped us establish worldwide connections within the legal and business industries. We provide legal training for 90 of the top 100 law firms in the UK and exclusively deliver SQE training for over 65 leading UK and US law firms.

More than 400 of our lecturers are qualified lawyers and business professionals, and all have extensive practical experience which they are able to pass on to our students. We facilitate this process with high levels of student-to-lecturer contact time and small class sizes - one of the reasons that many firms insist their trainees study with us.

We focus exclusively on practice-based training and give students access to our expert Careers and Employability service database as soon as they accept a place with us. Students also benefit from our pioneering and award-winning pro bono programmes, which allow them to gain valuable work experience by helping real clients from the local community.

We were ranked in the top 10 for our quality of teaching across UK universities in the NSS 2024 (7th in England) and in the Office for Students (OfS) Teaching Excellence Framework (TEF) 2023, we were awarded an overall Silver rating, with a Gold rating for Student Experience and Silver rating for the Student Outcomes.

Our Postgraduate Employment Promise

Get a job in nine months or your fees back*

We’re so confident you’ll succeed that if you don’t obtain a job in nine months after completing your course, you'll get 100% of your fees back, made up of 50% as cashback, plus 50% as credit towards another course.*

Our Employment Promise is offered to students studying a selection of our postgraduate law courses, including our LLM Legal Practice (SQE1&2), and a range of our postgraduate business courses.

*Terms and conditions apply, visit our website for full details: law.ac.uk/employability/employment-promise

Contact info

3.3

Average

TrustScore 3.5 out of 5

288 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(288)

191 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly atmosphere

Very friendly staff - very helpful and informative day.

30 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to share this review. We are glad to hear you had a positive experience🙂

-Fay

Rated 3 out of 5 stars

poor service with little to no…

poor service with little to no directions in the beginning of the day

20 June 2026
The University of Law logo

Reply from The University of Law

Thank you for your review. We're disappointed to hear we didn’t meet expectations and would welcome the chance to understand more.

If you'd be happy to share more information about your experience, please reach out to us at reviews@law.ac.uk

-Fay

Rated 5 out of 5 stars

the staff were super nice and helpful

the staff were super nice and helpful, they gave me all the advice I needed and were really supporting. The location is pretty easy to find.

30 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this review, Bozena 🙂 We are glad to hear that you had a positive experience.

- Fay

Rated 4 out of 5 stars

Early days but so far so good

Early days but so far so good. Good flexible payment options and course seems high quality.

1 July 2026
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this review, George🙂

We hope your journey with us continues to be positive, and we wish you every success with your studies.

-Fay

Rated 1 out of 5 stars

DO NOT APPLY. GO ELSEWHERE

This is an indian based university pretending to be based in the UK. Most of the staff you speak to are based in india. They like to steal from potential students and are filled with staff that are thieves. 5 years later i am still chasing them for a refund of £250 which they refuse to refund. Now i will be forced to file a legal claim.

It is not a fit for purpose university, do not apply and go to a university that at least sits on the league table. They are just selling the name.

6 July 2025
Unprompted review
The University of Law logo

Reply from The University of Law

Thank you for taking the time to share your feedback Nonya. We're genuinely sorry to hear that you're dissatisfied with your experience and we feel it's important to provide some clarity around the points you've raised to ensure you have accurate information.

We have several campuses across the UK and students can also choose to study online for greater flexibility. While we have staff and support teams located in a number of countries to support our diverse international student community, we do not currently have a physical campus location in India, and we remain a UK-based institution.

We were also disappointed to read the allegations of theft and dishonesty directed at our staff. These are serious claims that do not reflect our values or the professionalism of our colleagues, who are committed to supporting students and applicants with care and integrity.

With regards to your refund, we'd appreciate the opportunity to look into this further and understand what has happened. We have requested additional information through Trustpilot so that we can investigate your case properly. Alternatively, you are welcome to reach out directly at reviews@law.ac.uk.

We'll do our best to support you in finding a resolution.
- Olivia

Rated 5 out of 5 stars

ULaw

Application was very easy.
I love how they supplied us with free water considering how the heat was intense.
The psychology teacher was very nice and informative.
The staff was very nice and welcoming.
I also love how big the university is.

30 June 2026
The University of Law logo

Reply from The University of Law

Thank you for this lovely review, Aaliyah🙂 We're very glad to hear you had a positive experience.

- Fay

Rated 5 out of 5 stars

Practical content and excellent academic support

The University delivered a great programme that provided a good balance of theory and practical application. Materials were structured really well so it was clear what I needed to do and when. My lecturer was also very helpful when I was struggling to complete due to work commitments.

1 July 2025
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this review, Janet🙂 We're very glad to hear you had a positive experience.

- Fay

Rated 5 out of 5 stars

SO well organised

SO well organised, welcoming and well informed. Thank you

30 June 2026
The University of Law logo

Reply from The University of Law

Thank you for your lovely review Jess, it's great to hear you had a positive experience at our Open Day 🙂

We hope to welcome you back soon.
- Olivia

Rated 2 out of 5 stars

It was a really uncomfortable…

It was a really uncomfortable atmosphere but nice students welcoming in.

30 June 2026
The University of Law logo

Reply from The University of Law

We're sorry to hear about your experience during one of our Open Days and understand how uncomfortable being on campus during the extreme heat must have been. We really appreciate you sharing it with us and we've shared your feedback with the campus to look at solutions for future events.

If you’d like to share more details, please email us at reviews@law.ac.uk

-Fay

Rated 5 out of 5 stars

Recommended

It was very well organised, lovely people. Seems an amazing university. Definitely top on my list. THANK YOU SO MUCH ULAW

20 June 2026
The University of Law logo

Reply from The University of Law

Thank you very much for taking the time to leave this positive review, Keeley🙂

- Fay

Rated 5 out of 5 stars

University representatives gave a…

University representatives gave a detailed explanation about the course and answered all the queries. It was helpful . Overall it was a good experience.

20 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this lovely review, Divya🙂 We're glad to hear you found the event helpful and had a good experience.

- Fay

Rated 5 out of 5 stars

The level of support provided by the lecturers was excellent.

The level of support provided by the lecturers has been excellent, and proved essential to me in completing my course. The staff really care about the students and its clear to see. I was able to study entirely online which was great, given I work full time and have a busy family life. Again, staff were supportive when knowing that I had competing priorities.
The course materials were easy to follow, with links to the required reading, and some extra reading. Assessment support was excellent, allowing me to achieve my full potential. The feedback and feedforward was essential, and its nice to see that staff use the full range of marks.
The quality of teaching, including research-led teaching was fantastic. Its clear that staff are fully aware of changes and new research. Some of the staff are leading the way in terms of research which was nice to see, and enhanced my experience. This was clear to see for my dissertation research, where I was appointed a subject expert.
Really loved my time studying at ULaw and would highly recommend this to you.

15 December 2025
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave us such a lovely a review Simon, we're very happy to see that you had such a positive experience with us.

We will share your kind words with the team.

Thank you again for your review, we appreciate it 🙂
- Fay

Rated 5 out of 5 stars

The online programme was excellent

The online programme was flexible, well designed and the 1-2-1 support from my supervisor was excellent.

31 July 2025
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this lovely review, Dessy. We're very glad to hear you had a positive experience🙂

- Fay

Rated 5 out of 5 stars

Good everything

Good everything

25 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this review, Isma🙂

Rated 5 out of 5 stars

Informative and inspiring

Very friendly, but professional atmosphere. Informative and inspiring.

16 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this lovely review, Helen🙂

- Fay

Rated 5 out of 5 stars

My experience was great

My experience was great , attending in that event was plausible with high recommended lecturer and student who ensure that potential student has the best information regarding the course

16 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this positive review, Abdelhakim. We're very glad to hear you had a positive experience🙂

- Fay

Rated 5 out of 5 stars

Informative and thorough

The open day presentation was clear and there was plenty of time for my questions to be answered. Clear paths and options were discussed for consideration

13 June 2026
The University of Law logo

Reply from The University of Law

Thank you for taking the time to leave this review, Nomalanga - we're glad to hear you had a positive experience at our Open Day 🙂

If you have any more questions, please don't hesitate to reach out to our Student Recruitment team, or you can email us at reviews@law.ac.uk, and we can forward them on for you.

Thanks again for taking the time to leave a review.

- Fay

Rated 1 out of 5 stars

Avoid

Only care about money.

24 June 2026
The University of Law logo

Reply from The University of Law

Thanks for sharing your feedback Ahmad, we're disappointed to see that your experience isn't what it should be.

Supporting our students throughout their time with us is of the utmost importance to us and we'd like to hear more about what's gone wrong so we can make improvements. If you'd be open to continuing the conversation, please email us at reviews@law.ac.uk with more details.

Thank you for taking the time to leave us a review, we appreciate it.
- Olivia

Rated 5 out of 5 stars

Amazing staff

Well done for everything

30 September 2025
The University of Law logo

Reply from The University of Law

Thank you for your kind words Muhammad, it's great to hear about your positive experience. We really appreciate you taking the time to leave us a review 🙂
- Olivia

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