Lavazza Reviews 

The coffee was OK, but not as good Coffee Republic.
The service was poor - had to wait for a long time to get attention.

Disgusting coffee, disgusting customer service

Coffee tastes really cheap and not worth the money.

The cost of the coffee also fluctuates more then the stock market.

Il still to another brand thanks.

Bitter and expensive taste the same as pound shop coffee

Processing a refund

I dealt with Bethany in Customer Services who was incredibly helpful and outlined exactly what would happen. I was surprised at how easy it was to deal with Lavazza and how quickly and efficiently they processed the refund.

Coffee taste bad. Prefer tea.

I tried Lavazza coffee beans for my bean to cup coffee machine. Compared with other brands it really is terrible. Not to my liking at all. I won't be buying Lavazza coffee again.

Poor sub standard wake up and smell the coffee

What a nasty cup of coffee tastes like blood

Bought the coffee from JJ. It tastes bitter and of racism. Won't be using again.

Shocking company, wouldn’t buy their product or go to any of their suppliers. Disgraceful company and board. You know exactly what you’ve done.

Thank you to Hannah in customer services for being so friendly and her quick and very helpful response to problems with our coffee machine, within a few days a new coffee machine arrived, very impressed with Lavazza and Hannah within the company.
Linda

I emailed a query about a spare part for my, now quite old, Lavazza Fantasia and the reply came back straight away. The part was posted to me without any issues (in fact, free of charge)
I had previous query about an entirely different issue, which was dealt with over the phone by very helpful advisor.
I find their Customer Services one of the best companies I have dealt with

Having had a Lavazza subscription for almost a year I can say I’m pleased on the whole. The first machine broke within two months ( wouldn’t descale) after a couple of telephone calls Lavazza sent a new machine which has been fine since. All my deliveries have been on time. Have had a batch of faulty pods but Lavazza are sending replacements. Only issue is not being able to modify subscription online ( says you can but doesn’t work constant error message). Coffee tastes great and eco pods. Good value when you take into account £1 for the machine.

I have had 3 machines. None of which eject the used coffee pod. The last two were the same model Jolie and milk, which do not froth the milk in any way. All were purchased at different retailers. When the 3rd machine failed to operate correctly I went to Lavazza instead of returning my machine.

I was advised to initiate on online video link to go through the process. Unfortunately this did mot work, so I was asked to video the machine in progress and send on email. The videos at more than 3-minutes each would not transfer due to size. I was then sent a link to use Wettransfer. Again the attachments were too large, buffering for hours on end, some overnight.

I have returned to Lavazza notifying them of the issue and they resolutely demand these videos. I have tried sending as single attachments and received confirmation receipts, but Lavazza deny receipt.

A week on they are not responding or helping as per their department name suggests they should.

This company are utterly hopeless. They are drone like, failing to acknowledge or respond when I ask how they are/how their day is. They are clearly reading off script and have no care as to the nature of working a help desk.

My third machine will be sent back to the retailer and I will never again make the mistake of persisting with sub standard materials in the hope of a good outcome. These people have confirmed one bad egg does indeed make a bad batch and to be avoided at all costs.

What an excellent company. Ordered a machine and coffee from them, had a very slight glitch, contacted them by email and, wow, problem sorted in a very friendly, efficient and professional way in no time at tall.
Very pleased with the machine and, like all Lavazza coffee, the pods produce great espresso, lungo or whatever else you want. Why would anyone want to pay through the nose for bland, high street coffee when you can have this. Coffee as it should be!

I am on my 3rd machine, 2 from John Lewis and when the pods went all eco it stopped working reliably. Lavazza provided a new machine (goodwill) and it too has stopped working (<2-years). I've descaled it and it cannot deal with the eco pods. I've even taken the machine apart to check the mechanism - it's just fine (as is the old JL machine is too, funny that...). There is a problem with these eco pods but Lavazza stubbornly refuse to accept it. So fed up with the faff each time of fighting the machine. I also have been diligent ejecting the pods too.

I will try another batch of pods - if that fails off to the dump with the machine.

Don't bother getting this crap item.....
I've thought I give them a review without speaking to them first as that's what they seem to do with you if you don't make payment.. I got a subscription with them every 12 weeks I get a new batch of caplets.. So I've the money sitting in my account waiting to be taken by them as the payment is due.. I received a email stating that payment was not successful and now my account has been suspended and can't get anymore caplets let alone a product.. The email come across rude and felt its my fault payment was not taken.. Ive logged into my account and the card details are correct so why haven't they taken payment??? They jump in the deep end and not given me time to sort out the issue but send me a snotty email that made it was my fault.. So I contact them Monday and see this go's.. Shame lovely coffee just shame they treat there customers like crap

I have had the coffee Machiene through their subscription for over 3 months now. The Machiene is top quality as is their pod tastes. However what they excel in is making coffee and they lack in actually getting the product to you. My first order trough the subscription included them coffee Machiene itself except I received all 160 pods of coffee and no Machiene. The coffee machine arrived over a week later!

The second order of the subcription was due 3 months after the first. Clearly you order enough pods to sort your needs out and await the next order. However, the second installment of pods arrived way over 2 weeks late. When contacting them they told me not to worry and it will be with me 'tomorrow' but that was never the case.

It's a shame because the value and quality is well worth it but unfortunately the point of a subscription is to keep you going and unfortunately that is not the case when the coffee arrives that late.