Laura Canada Reviews 

I am very disappointed with your policy online of a final sale. Online sales, should allow a client to exchange for another size or a credit note. I now have a beautiful jumpsuit that doesn’t fit me.

I was at st. Vital mall in Winnipeg and I found the supervisor very unhelpful. It is the store policy and nothing can be done about it. I have been a client at Laura’s store for over two decades. Very poor business service. I do not wish to return there or recommend anyone to go to your store.

The service at Melanie store is totally positive. Melanie was amazing and I would return because of her. But NOT LAURA store at St. VITAL IN WINNIPEG.

Customer service rep Enza was dismissive and unhelpful—ignored emails, rushed responses, and showed no interest in actually assisting with my lost package. Laura Canada takes no responsibility for missing deliveries, even when FedEx can’t confirm where the package was left. Extremely frustrating experience. Would never order from them again.

Early December I visited the Devonshire Mall and reluctantly walked into Laura. I say reluctantly because my experience at the other Ladies clothing stores was awful. It was very busy but a young lady named Ruwaida came to my rescue. She had 3 or 4 of us going at once but still managed to make me feel like I was special. I walked out with a beautiful outfit and matching jewelry because of her. You now have a customer for life. Her customer service for being a young girl was a breath of fresh air. I recommend your store any chance I get. Thank you for bringing customer service back! Oh and your selection of clothes is amazing as well! Thank you !!!!

Visiting Laura at Upper Canada mall was a wonderful experience. Goldie was very helpful to my mom and I searching for a evening dress. Her customer service was amazing and so helpful to both of us :)

I made an order online and received a tracking number. After 1 week the tracking showed it had not moved. I called customer service and the rep was amazing. The rep found my package and got it moving again. The rep even called me back to update me. Great customer service.

This is actually frustrating with the purchase I making from Laura . 2 years back I bought a winter jacket . Now even couple months the zipper broke . Then again last year I bought another winter jacket the zipper broke . I don’t understand after charging 100-150 $ on jackets how come such cheap quality . The jacket I buy from non brand stores stays for years . Really disappointing and never want to purchase from the store

I went inn to Laura Warehouse in Anjou.4/01/2025
I walked inn and asked for a refund on pants I had bought previous Sunday.
The young man said there is no returns just exchanges, then a woman explains to come back on the Tuesday. The young man abruptly says no returns I told him that on the receipt, my product was refundable.
He didn't want to listen to me anymore.neither was the woman.
They told me the rules were applicable in all the Laura's
Customer service was not a pleasant experience.
So I went to another Laura and they immediately refunded me. No problems no BS.it was on Galerie D Anjou

Giving a 1 star is generous. I bought a dress and a coat on line and generally I purchase one size larger than my dress size for coats. The dress size fit okay but the coat needed about 3 inches more to be able to zip up.
In addition, it was evident that both items, looked like second hands. The ivory coat was probably returned several time maybe for the same reason (size is not standard) and looks like it should be donated. I could get by with the dress after a good washing.
Online customer service refused to offer an exchange or provide a credit note for the coat, only insisting it was a final sale and that is the risk I took when I buy on line.
Laura shoppers, if you have funds to waste, you can continue shopping at Laura, with their poor Customer Service and passing off substandard store returned merchandise as brand new, without any recourse.
Frankly, I can assure you it is my last purchase from them.
Ask yourself, am I really satisfied with the level of customer service and the price paid. You have the power do something about it. Buyers Beware.
Carol

I will NEVER purchase an evening dress at Laura again. I bought a beautiful dress, that unfortunately did not match my husbands suit, so 24 hours later I returned it to the store only to be told that they REFUSE to reimburse my credit card. That they can only give a gift card, BUT I did not want a gift card. I did not purchase a gift card. I wanted my credit card to be reimbursed. The manager Simone refused, customer service Tina and Carol refused. Everyone stating that this is their policy, but I was never verbally informed!! They referred to a 8 x10 poster, in small French writing. What a terrible way to treat people!

Hi,
I have been a customer at Laura since the beginning.At the time I really appreciated the small department into the store. Meaning a clear sections for regular, petite and plus size. I was in the clothing business all my life and I have zero patient to shop.

So Laura was perfect fit for me. I was going directly to the petite department. Grab fews pars of pairs and in 10 minutes I was out of the store.

To my surprise yesterday I went to Carrefour Laval in the new store to my surprise NON MORE PETITE. Wow what a bad ideal. I need to count on the sales personal witch she was fantastic. But I never like to be help or follow when I shop.They only have a pink tag on the hanger to identify the petite.The pant I purchase didn't even had a label inside saying petite. It's all mix up with regular size. really really frustrating.

Laura is a great success of Canadian retailer and always differentiate them self with this concept. Why now suddenly change the formula.

I have to admit they had so much staff on the floor. But a gain I do not appreciated being ask over and over if I need help.

I wish that Laura is going back to separated is category distinctively.I am sure I am not the only one frustrated with this change. I am sure when in the office the ideal came up it was great but I am sure they have not consulted their clientele.

I will definitely reduce my shopping to that store.

If you haven’t shopped here you should !!
Laura Canada is Canadian family owned business that offered diversity in style and fits to every women.
Its years of business speaks for itself.
The product is beautiful and excellent quality. Customer service is there priority with knowledgeable sales associates.
Fit quality comfort and service …. Go check it out !
I have been an employee for over 22 years as many employees also have.
I’ve made long happy careers with Laura and I’m so happy so many of us that have also.. I would recommends shopping or and join this forever evolving company but who always ensures its core values of integrity,respect,teamwork at its for front !

Customer service is friendly but that's about all going for them. Took over a month to get a refund on items I never received and one of the items I did receive was a coat which lost two buttons within the first 2 wears. I've never had such poor quality on a coat. I contacted customer service and they made me wait 2 weeks only to be given a $20 coupon for my next visit... Like the coat is useless without buttons and I get a $20 coupon.... I used to shop a lot here (in-store) but after my first online order I think I will find a new favorite store.

Given the size of this company, one would think they would get with the times and use someone other than Canada Post. I have been a long time customer, but I have not lived close to any stores for 15 years. I was shopping online, but as others have mentioned, very few linen, cotton items. Mostly polyester, etc. The quality has definitely gone down. And where I live, Canada Post creates more headaches than the items are worth. I won't be ordering any longer until a different courier service is available. And even then I will be very selective.

Great service great help in what I needed and lo e the outfits and dresses, but the only thing that went wrong and no one's fault someone had the same dress at the same wedding I attended

I bought a gift for my sister and she did not like the item. I went to return it and they gave a 14 day return policy as reason for no refund or store credit. I purchased Oct 14 and tried to return Nov 10. I was within 30 days which they tried to claim I was not.
Called customer “NOTservice” and reiterated the same line. Will not be returning to Melanie or Laura ever.

In Canada this is only one store where I enter and I feel I’m not good person in bramela lura shop keeper soo bad believe me when I enter I’m not watching any thing I just notice bad shop keeper here and I return back 😡I just wish I slapped everyone but I can’t because I’m Canadian

Seems to be a theme here. I was also a loyal customer in Edmonton. The petite section used to be front and centre and was half the store’s merchandise. Then it got moved to a smaller section at the back. Today it doesn’t exist. The odd petite is scattered amongst the regular. I wonder if it’s not just stock returned by online shoppers. Very very disappointing. Short people want clothes too!!

I bought a layered jacquard top ( on line) which was 20% off as well as free delivery for Thanksgiving day. I surprised of the quality of material as well as the cut. I was surprise because more than 4 years, I shop on line with laura and I always been happy. The thing that I did not notice it was not made by laura

it was the local made . I never buy from that section in laura shop and iam surprised why Laura bring items on the shop as well as on line from other companies we are trusted laura This is the manager decision not us . That's why many of my friend do not go laura for shopping . At least when you shop on line , please pay attention when it says made in Canada. May be I needed that experience . The bottom line I love laura but need to go to the store to see if it is made by laura. I returned it .

Trying to reach Laura management level on a return policy issue. Their call centre reps are less than helpful in providing a contact for this escalation,
Very poor customer service.

This is first time I am writing a review on anything. I was loyal customer to Laura for years. There new return policy sucks. I called customer service, the rude lady hung up on me instead of listening to me.... Will never buy from them again.... I am left with 3 wrong size dresses which are of no use to me.