Update: Unfortunately, I am still waiting for a response regarding my refund. La Souris replied to my review saying they would contact me directly to discuss the situation, but I have still not r... See more
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See what reviewers are saying
I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Today I bought an electric bike and…
Today I bought an electric bike and umit was very kind in explaining to me how it works.
15 May 2026
Unprompted review
Reply from La Souris
Dear Francesco,
Thank you for your kind review! We’re glad to hear that you are happy with your new electric bike and that Umit kindly took the time to explain how everything works.
Kind regards,
Hailey
La Souris
Scammer
Scammer, will sell you old stuff with almost dead batteries, will do the lowest quality work and service risking your life on the road, will lie their teeth out and not even give you the papers and guarantee from the product you bought making me think they sell factory defective stock that they got cheap.
18 February 2026
Reply from La Souris
Dear Alexandros,
Thank you for sharing your experience with us. We are sorry to hear that you have such a negative impression of our products and service. We take such feedback seriously, especially when it concerns safety and reliability on the road.
We do not recognize ourselves in the accusations regarding the intentional delivery of defective or unsafe products. However, we do consider it important to thoroughly investigate your specific experience, as this is clearly not what you should have expected from us.
We advise you to contact our customer service directly so that we can verify your order and situation and address this matter substantively. Unfortunately, without file information, we cannot properly assess this.
Kind regards,
Noah
Team La Souris
Absolutely amazing service
Absolutely amazing service! Pieter helped us pick out an amazing bike 🏍️ and gave us the best advice.
14 May 2026
Unprompted review
Reply from La Souris
Dear King,
Thank you so much for your wonderful review! We're thrilled to hear that Pieter was able to help you pick out the perfect bike and provide you with great advice. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future. 😊
Kind regards,
La Souris
Reply from La Souris
Dear Leilani,
Thank you so much for your wonderful review! We're delighted to hear that you had a great experience and that Pieter was able to help you so well. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future. 😊
Kind regards,
La Souris
Reply from La Souris
Dear,
Thank you for your kind review! We’re very happy to hear you had such a positive experience with our customer service and that Sufyan was able to help you so well. We’ll make sure to pass your compliment on to him. 😊
We truly appreciate your feedback and hope to see you again soon at La Souris.
Kind regards,
Nadia
La Souris
Good follow up of my purchase order
Clear information provided and further follow up of my purchase order.
Know that i can count on Thomas for other doubts I may have in the future.
12 May 2026
Reply from La Souris
Dear,
Thank you for your kind feedback! 😊 We’re happy to hear that the information provided was clear and that the follow-up on your order went smoothly. It’s great to know you feel you can count on Thomas for any future questions as well, we’ll make sure to pass your compliments on to him.
We truly appreciate your trust and look forward to helping you again at La Souris. 🚲
Kind regards,
Hailey
La Souris
The wors company ever I don't recomand…
The wors company ever I don't recomand hi buy one bike și sei it's in the stock in the store and hi was there hand hi sey to what 2 week and after hi revive about delivery and hi sey Monday will by delivered in the store an after Sory Wil cent delivery yhet only weck 20 and now I don't receive nothing about delivery hi cent cancelled it's shit store the wors store
22 April 2026
Unprompted review
Reply from La Souris
Dear Ragnarbjorn,
Thank you for sharing your experience with us. We are sorry to hear that the information regarding stock and delivery was so unclear and that your order was ultimately cancelled without you receiving timely clarification.
We fully understand that this is frustrating, especially when you received conflicting information regarding delivery times and availability multiple times. This is not the experience we want to provide.
We apologize for the inconvenience. We take your feedback seriously and will discuss this internally to improve our communication and stock information.
Kind regards,
Peter
Team La Souris
The worst company and team
The worst company and team , ive made and order waiting for almost 30 days to my ordet to be ready i try to cancel the order i sent emails spoke and instagram page with the team la souris , whatsup also fill up the forms for cancelation and still no answer. Guys i dont reccomend to anybody to buy from them they are not serious team.
27 April 2026
Unprompted review
Reply from La Souris
Dear Alex,
Thank you for sharing your experience with us. We are sorry to hear that you have been waiting so long for your order and that cancelling your order has not been successful so far.
We fully understand that this is very frustrating, especially when you have made multiple attempts to contact us via email, phone, WhatsApp, and social media without a response. That is not the service we aim to provide, and we apologize for the inconvenience.
We take your feedback seriously and will discuss this internally to improve our accessibility and cancellation handling. We advise you to resubmit your cancellation request with your order details so that it can be handled with priority.
Kind regards,
Noah
Team La Souris
It was a good service 👌
5 May 2026
Reply from La Souris
Beste,
Dankjewel voor je review! Fijn om te horen dat je tevreden bent over onze service. We helpen je graag weer een volgende keer!
Met vriendelijke groet,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your review! We’re really happy to hear that you’re very satisfied. We look forward to helping you again in the future!
Kind regards,
Nadia
La Souris
The employee's interaction was…
The employee's interaction was excellent, and all the specifications of the bicycle were explained well.
Overall, the process went smoothly.
9 May 2026
Reply from La Souris
Dear,
Thank you for your review! We’re glad to hear that you had a smooth experience and that our staff clearly explained all the specifications of the bicycle. It’s great to know the interaction was excellent.
We appreciate your feedback and hope you enjoy your bicycle!
Kind regards,
Nadia
La Souris
Great customer service, but long wait for delivery
"I had to wait almost a month for my scooter, which was a bit disappointing. However, I can say that the staff were quite kind and helpful throughout the process, providing support whenever I asked for updates. Good service, but delivery times could definitely be improved."
7 May 2026
Reply from La Souris
Dear Mary,
Thanks for your feedback and your patience during the waiting time. We’re sorry to hear that the delivery of your scooter took almost a month. We understand this was disappointing, even though we’re glad our staff were kind and helpful and kept you updated along the way.
We appreciate your honest comments about the delivery times. This is something we’re actively looking at so we can improve the overall experience in the future.
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thanks for your feedback. We’re sorry to hear about your experience. We take this kind of comment seriously and would like to better understand what you mean by “the system is different from reality.” If you can clarify this, we’ll gladly look into what might be going wrong and how we can improve it.
You can also contact our support team directly so we can review your situation in more detail.
Kind regards,
Nadia
La Souris
Reply from La Souris
Beste Aviv,
Bedankt voor je review! Fijn om te horen dat de uitleg over het product perfect was.
We helpen je graag weer een volgende keer!
Met vriendelijke groet,
Nadia
La Souris
Nice guy really help full
2 May 2026
Reply from La Souris
Dear Aslam,
Thank you for your review. Great to hear that you were helped in a friendly and supportive way and that you appreciated our service.
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your positive review. We’re glad to hear that you are satisfied with our service.
Kind regards,
Hailey
La Souris
On time service and friendly staff
Friendly staff and timely service. Though cost of servicing and products is going high.
5 May 2026
Reply from La Souris
Beste Ajay,
Bedankt voor je positieve feedback. Fijn om te lezen dat je onze medewerkers als vriendelijk hebt ervaren en tevreden bent over de service.
Wij begrijpen je opmerking over de stijgende kosten. Prijsontwikkelingen in onderdelen, onderhoud en service zijn de laatste tijd in de hele branche merkbaar. We doen ons best om de kwaliteit en service zo goed mogelijk te blijven bieden.
Met vriendelijke groet,
Hailey
La Souris
customer service and communication
6 May 2026
Reply from La Souris
Dear Siddim,
Thank you for your 5 star review. 😊
Great to hear that you are satisfied with our customer service and communication. These are exactly the areas we focus on, so it’s nice to see that this has been your experience as well.
Thank you for your trust!
Kind regards,
Hailey
La Souris
My order was delivered on time and with…
My order was delivered on time and with all the extras I requested. It was five stars.
5 May 2026
Reply from La Souris
Dear Adelander,
Thank you for your great review! We’re happy to hear that your order was delivered on time and that everything, including the extras you requested, was included as expected.
We really appreciate your 5-star rating, thank you for your trust! 😊
Kind regards,
Hailey
La Souris
Great experience!
Last Sunday I visit this shop to buy an e-bike for a work.
At the store, I was able to test-ride it, and the staff answered all my questions clearly.
Bike is comfortable, powerful, and will make daily rides much easier. Great quality and excellent service — highly recommended. Many thanks to Daan and Jesse!
3 May 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your great review! We’re very happy to hear that you were able to test-ride the e-bike and that all your questions were answered clearly in the store.
It’s great to know the bike feels comfortable and powerful and will make your daily rides easier. We’ll make sure to pass on your kind words to Daan and Jesse, they’ll really appreciate it.
Thanks again for your recommendation and enjoy your new e-bike!
Kind regards,
Hailey
La Souris
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