Update: Unfortunately, I am still waiting for a response regarding my refund. La Souris replied to my review saying they would contact me directly to discuss the situation, but I have still not r... See more
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See what reviewers are saying
I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
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I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me... See more
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Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17K reviews
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very helpful and polite
22 June 2026
Reply from La Souris
Beste Valerie,
Thank you for your positive review! We are happy to read that you experienced our service as helpful and polite.
We appreciate your kind words and we always strive to provide our customers with a friendly and helpful experience.
Thank you for your trust in La Souris and we hope to see you again soon!
Kind regards,
Hailey
La Souris
Recently I did 2 purchases from La…
Recently I did 2 purchases from La Souris, Maastricht and La Souris Hasselt. Fat Bike from Maastricht and E-Scooter from Hasselt. Both of them delayed beyond promised timelines.
With scooter its even worst, as it got delayed 3 times.
1. Shop Manager assured delivery in 1-2weeks
2. Received email mentioning delivery in week 22
3. Again Received email mentioning delivery in week 25
4. again and again Received email mentioning delivery might happen in mid of July (week 28). This is also not certain.
I have paid complete amount for E-scooter and now I am struggling to get delivery of my stuff, even after paying 100% in advance.
I suggest to be careful while paying about delivery and make sure you read terms and conditions documents (51 pages !). There are many things written that are not in customer favour. take care guys.
18 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to share your experience with us. We are sorry to read that the delivery of your orders did not meet your expectations and that you have experienced multiple delays.
We have already informed you by email and explained that we are currently still awaiting the delivery of the battery for your scooter. As soon as it arrives, we will be able to schedule your order for delivery immediately.
We understand that waiting is frustrating and we will of course keep you informed about the progress as best as we can. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear,
Thank you for your review 😊 We are happy to hear that you experienced our service as perfect and professional.
Kind regards,
Hailey
La Souris
Best custom service ever!
21 June 2026
Reply from La Souris
Beste Radu,
Bedankt voor je review! Fijn om te horen dat je onze service zo positief hebt ervaren. 😊
Met vriendelijke groet,
Hailey
La Souris
The man who attended to me first was…
The man who attended to me first was very rude, he didn’t want me to ask questions. He judged me, he thought I wasn’t going to buy, so it was as if I was wasting his time. He even left me and attended to the client he thought were potential buyers.
As I was there confused, a lady so me and she came to me…. Woowwww, she was so kind, with the best customer care. Explained to me everything in detail and I left as a happy client. I also have a question, I was told the receipt was sent on my email. But I can’t find it
5 June 2026
Reply from La Souris
Dear Stellah,
Thank you for sharing your experience with us. We are sorry to read that your first interaction in the store was not pleasant. We always aim to treat every customer with respect and proper attention.
At the same time, we are glad to hear that you were later assisted by a colleague who provided good service and that you left the store satisfied. Regarding your invoice, we have resent the invoice to your email address so you should be able to receive it again.
If you still cannot find it, please feel free to contact us so we can assist you further.
Kind regards,
Hailey
La Souris
It was a good experience
It was a good experience, and I thank the lady who helped me; she is very kind.
20 June 2026
Reply from La Souris
Dear Ahmad,
Thank you for your review! We are happy to hear that you had a good experience and that our colleague was able to help you in a kind and friendly way.
We will make sure to pass on your kind words to her. 😊
Kind regards,
Nadia
La Souris
Don't buy from this store
Don't buy from this store — terrible customer service. I paid €1,200 for a fatbike that broke after one month. I dropped it off for repair last September and it's been 10 months with no update. I've visited the store 5 times and no one takes responsibility. Also, where can I report this — maybe to a consumer protection organization?"
18 September 2025
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your experience with us. We are sorry to read about the issues you have encountered with your fatbike and the delay in resolving your repair case. We understand how frustrating this situation must be for you.
We would also like to clarify that we have previously sent a request for additional information regarding your case in order to properly investigate and assist you further, but unfortunately we have not yet received the necessary details to proceed.
Without these details, we are unable to fully review and resolve the situation, but we remain ready to help you as soon as we receive the requested information. We kindly ask you to contact us via WhatsApp or via a private message on social media.
We take your feedback seriously and would like the opportunity to look into this properly and work towards a solution.
Kind regards,
Hailey
La Souris
very rude manager at desk in Enschede…
very rude manager at desk in Enschede branch very bad service long time we waited for defect new bike part , the manager cussed us at the shop . never go to buy this brand
19 June 2026
Reply from La Souris
Dear,
Thank you for sharing your experience with us. We are sorry to hear that you experienced the communication at our Enschede branch as unpleasant.
We regret that you felt you were not treated in the way you expected. Providing friendly service and clear communication is very important to us, and we take your feedback seriously. We will talk to the store about this and we will make sure something likes this won't happen again.
The store has informed us that they have since contacted you again and that your vehicle is ready for collection. We hope you are now able to use your vehicle again and that the situation has been resolved to your satisfaction.
Kind regards,
La Souris
Broken promises and terrible service
Three weeks ago, I got a clear email promising me that my order was a priority delivery and would definitely arrive this week (week 25). Now that the week is finally here, they suddenly pushed the delivery back to week 28 without even asking me. I'm going on holiday then and won't even be in the country to pick it up!
When I emailed them to fix this, they sent back a completely useless, robotic standard reply that totally ignored my actual complaint. Because of this, I had no choice but to cancel my order immediately.
This is just bad customer service and a terrible ordering and delivery procedure. It is honestly the worst I have ever seen.
16 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to read that your experience with the delivery process and communication did not meet your expectations.
We understand your frustration regarding the change in the expected delivery week and the impact this had on your planning, especially in relation to your holiday. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused.
We would like to clarify that delivery timelines can sometimes change due to production and logistics circumstances, especially during the high season when demand is significantly higher. Because of this increased pressure, delivery times may unfortunately extend beyond initial estimates.
However, we understand that such changes should be communicated more clearly and proactively to avoid situations like this. If an earlier delivery slot becomes available, we will always contact you directly to offer this option.
We appreciate your feedback and will use it to improve our processes going forward.
Kind regards,
Hailey
La Souris
I had a friendly conversation with my…
I had a friendly conversation with my contact person with all his patience while talking to me over the phone because I was handling customers at my work place as well and also providing me with the full information. and we made it happen.
17 June 2026
Reply from La Souris
Dear,
Thank you for your review. We are happy to hear that you had a pleasant and patient conversation with your contact person and that you were provided with all the necessary information. It is great to read that, despite being busy at work yourself, everything could be arranged successfully.
We appreciate your feedback and are glad we could assist you.
Kind regards,
Hailey
La Souris
Instead of 3 days I have to wait 3…
Instead of 3 days I have to wait 3 weeks, that's a big lie on the website
12 June 2026
Reply from La Souris
Dear Sebastian,
Thank you for your review. We are sorry to hear that your experience did not meet your expectations.
We understand how disappointing it is when you expect a turnaround time of a few days and are faced with a longer waiting period instead. Due to the high demand during the peak season, we are currently experiencing longer waiting times than usual. While we do our best to assist every customer as quickly as possible, this is unfortunately not always possible.
Your delivery has already been scheduled. If an earlier slot becomes available, we will contact you immediately so that we may be able to assist you sooner.
We apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Hailey
La Souris
Two strikes
Two strikes. Done.
First time: I purchased a fat bike online because the website showed it was in stock. I needed it that same day and confirmed this before buying. When I arrived to pick it up, I was told it would be a 3-week wait it was never actually in stock. I was forced to buy a different bike on the spot and pay extra for it. The staff spoke to headquarters, acknowledged the mistake, and I asked for a discount as compensation. I was denied.
I chose not to leave a bad review then, because they promised to look into it and said it wouldn't happen again.
Second time: Same situation. Purchased a bike shown as in stock. Went to the store to collect it. Told there's only one unit and it's the display model, not for sale. Another 3-week wait.
This is a pattern, not a mistake. Other reviews here say the same thing. If you need a bike you can actually take home the same day, don't trust what the website says. I've now submitted a cancellation request and won't be returning. This is not a fake review just a honest displeased customer who wont br buying from this company ever again. 838144.
16 June 2026
Unprompted review
Reply from La Souris
Dear Bryan,
Thank you for taking the time to share your experience. We are sorry to read that you have encountered issues with the availability of your orders on more than one occasion. We understand how disappointing and frustrating this must be, especially when you were expecting to collect your bike immediately.
We sincerely apologize for the inconvenience caused. We understand that this experience has affected your confidence in our service, and we regret that we were unable to meet your expectations.
We can confirm that your cancellation request has been received. Additionally, a member of our team will still be contacting you regarding your order to discuss the situation and provide further assistance where possible.
Thank you for bringing this to our attention. Feedback such as yours helps us identify areas where we need to improve.
Kind regards,
La Souris
It's always a fantastic experience to…
It's always a fantastic experience to get excellent customer service, especially when making a purchase as important as a bike. Good service makes the whole process Smoother and more enjoyable. All credits goes to the salesman who attended to me. He was incredibly professional, courteous and efficient in helping my daughter with her preference,as well as explaining the features of the bike and its functions. The salesman was the definition of professional. He discharged his duties flawlessly. I will definitely be back.
11 June 2026
Reply from La Souris
Dear Wendy,
Thank you very much for your wonderful review! We are delighted to hear that you had such a positive experience with our service and that our colleague was able to assist you and your daughter in a professional, courteous and efficient manner. It is great to know that the explanation of the bike’s features and support during the selection process made your experience smooth and enjoyable.
We truly appreciate your kind words and will make sure to share your compliments with the team member involved. We look forward to welcoming you again in the future.
Kind regards,
Hailey
La Souris
I got my parcel delivered on time and…
I got my parcel delivered on time and everything was good overall great service.
30 May 2026
Reply from La Souris
Beste Mohamed,
Bedankt voor je positieve review! Wat fijn om te horen dat je bestelling op tijd is geleverd en dat alles over het algemeen naar wens is verlopen. We waarderen het dat je de tijd hebt genomen om je ervaring met ons te delen.
Mocht je in de toekomst nog vragen hebben, dan staan we graag voor je klaar.
Met vriendelijke groet,
Hailey
La Souris
I’ve had a frustrating experience with aftersales
I’ve had a frustrating experience with La Souris. I spent 45 minutes on hold trying to reach someone by phone and never got through to a single person. Their WhatsApp chatbot is useless — there’s no way to get a real answer or speak to an actual human through it.
Worst of all, my repair has been dragging on for 5 weeks with zero updates. I’ve been completely left in the dark, with no idea what’s happening with my device or when I’ll get it back. A simple status update would go a long way, but apparently that’s too much to ask.
I can’t recommend La Souris based on this experience. If you value being able to reach a company and actually get answers, look elsewhere.
15 May 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that you have had difficulty reaching us and that your repair has been ongoing for several weeks without clear updates.
We fully understand how frustrating this situation must be. Being unable to reach support and not receiving updates on your repair is not the level of service we aim to provide.
Due to high demand, repair times and response times may occasionally be longer than expected. However, we understand that you would like to be kept informed about the status of your repair, and we apologize if this has not been communicated clearly.
We would like to look into this for you and provide you with an update as soon as possible. Please send us a message via social media or WhatsApp, you can expect a fast response from us.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
La Souris
The guys in Rotterdam solved me the…
The guys in Rotterdam solved me the problems that I've got online. Customer service horrible, the seller even worst. Better to go to the shop! In general 5 stars just for the shop!!! The bike it's incredible, perfect for me!!
11 June 2026
Reply from La Souris
Dear Fabio,
Thank you for your review and for sharing your experience. We are glad to hear that our team in Rotterdam was able to help you resolve the issues you encountered and that you are very satisfied with your bike. It is great to know that it suits you perfectly and that you are enjoying it.
At the same time, we are sorry to read that your experience with our online and sales service did not meet your expectations. Your feedback is taken seriously and will be shared internally so we can improve our service where needed.
Thank you for your honest input and your trust in La Souris. We wish you many enjoyable rides!
Kind regards,
Hailey
La Souris
First i was mad that i had to wait so…
First i was mad that i had to wait so long and i didnt want to buy the bike anymore but the gentleman karelton pieter at den haag he even fixed the bike chain twice im grateful for the help
13 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for sharing your feedback. We understand that the waiting time initially caused frustration, and we are sorry to hear that this affected your experience. At the same time, we are very pleased to read that our colleague in The Hague, Karelton Pieter, was able to assist you well and even helped fix the bike chain twice. We will make sure to pass on your kind words to him.
We appreciate your patience and are grateful that you ultimately received the support you needed. If you ever need assistance again, we are here to help.
Kind regards,
Nadia
La Souris
Excellent service
Excellent service, Good and nice attention for all the personal in the shop. Help for any issues or processing documents. Thanks a lot for all!
13 June 2026
Reply from La Souris
Dear Daniel,
Thank you very much for your kind review! We are happy to hear that you experienced excellent service and appreciated the friendly and attentive support from our team in the shop. It is great to know that we could assist you with any issues and the processing of documents.
Thank you for your trust and support. We hope to see you again in the future!
Kind regards,
Hailey
La Souris
Very poor experience
Very poor experience. My fatbike was in repair for around 4 months. When I finally came to pick it up, the battery was not charged and the bike could not be tested properly. On top of that, the store lost my full set of keys, including the chain lock key (≈€70) and the alarm remote/key fob.
After such a long waiting time, this level of service is unacceptable. No proper communication and no clear solution offered.
13 June 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your review. We are sorry to hear about your negative experience with the repair process and the issues you encountered upon collection of your fatbike.
We understand your frustration regarding the repair duration, the condition of the bike at pickup, and the reported missing items. This is not the level of service we aim to provide, and we take your feedback very seriously.
We would also like to note that we have previously sent you a request for additional information so we could properly investigate your case in detail. Unfortunately, we have not yet received any response or the required details from you. Without this information, we are unable to review the situation further or verify the exact circumstances.
If you still wish for us to assist you, we kindly ask you to provide your order details via social media or WhatsApp so we can investigate this matter and work towards a suitable resolution.
Kind regards,
Hailey
La Souris
Your hospitality is zero
Your hospitality is zero . Your staffs talk to customers without regard or respect. Your customer service is poor
9 June 2026
Reply from La Souris
Dear,
Thank you for sharing your feedback. We are sorry to read that your experience with our staff and customer service did not meet your expectations. Treating our customers with courtesy and respect is very important to us, and we regret that you were left with a different impression.
We would like the opportunity to better understand what happened and investigate your experience. Unfortunately, based on the information provided in your review, we are unable to identify your case. We therefore invite you to contact us with additional details so that we can look into the matter further.
Your feedback is valuable and helps us improve our service.
Kind regards,
Hailey
La Souris
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