The website is very easy to navigate and add-on options are very well searchable. I ordered a 147 bottle aging cellar, and energy consumption and comparisons to other models were easy to revie... See more
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I had a quick and good pre-sales support by the La Sommeliére Germany team and received my wine fridge without any issues. The fridge functions very quite and comes with a nice app.
Company replied
Quick service and help online straight away when I had questions about the fitting of a new filter.
Company replied
Fantastic customer service from start to finish! A+++ company to deal with.
Company replied
Company details
About La Sommelière
Written by the company
Founded in 1993, La Sommelière is a French company and a leading player in the European wine cellar market. Growing continuously for more than 30 years, our expertise is dedicated every day to developing high-performance wine cellars and innovative solutions for wine storage and aging.
Useful Links – La Sommelière
Livraison gratuite et rapide
Livraison gratuite en France métropolitaine en moins de 7 jours
Les caves à vin vendues sur le site marchand La Sommelière bénéficient d'une livraison gratuite et sont assorties d'une garantie totale de 2 ans (pièces, main d'oeuvre et déplacement en France).
Contact info
143 Boulevard Pierre Lefaucheux, 72230, Arnage, France
- customer@groupefrio.com
- www.lasommeliere.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the cellar and ordering
The website is very easy to navigate and add-on options are very well searchable. I ordered a 147 bottle aging cellar, and energy consumption and comparisons to other models were easy to review.
I ordered my cellar during the black Friday sale, and was happy with the discount.
I contacted the customers service to enquire about delivery times, and I got fast replies both via chat on the website and email. However, the delivery took 5 weeks, which I didnt recognize beforehand, and could have been communicated a bit clearer during ordering.
Delivery was uneventful, by appointment and without any damage.
I am very happy with the cellar and the process, even with the bit longer delivery time. Last point of improvement would be the app (on android) stability. This has been giving some problems while digitally logging the wines in the cellar.
27 December 2025
Unprompted review
Reply from La Sommelière
Thank you very much for your detailed feedback! We’re glad to hear that your experience with our website, our customer service, and your cellar has been positive.
Regarding delivery timing, for this model the lead time is indeed 8 to 20 days from the shipment date. This information is indicated on the product page and then shown again in the cart when selecting the carrier. We nevertheless appreciate your comment about the clarity of this communication.
Concerning the Android app, we would really like to understand more about the issue you encountered. Your feedback is valuable in helping us improve — please don’t hesitate to share more details so we can pass them on to our team.
We wish you many great moments enjoying your cellar.
Sarah, Marketing & Communication Department
I had a quick and good pre-sales…
I had a quick and good pre-sales support by the La Sommeliére Germany team and received my wine fridge without any issues. The fridge functions very quite and comes with a nice app.
10 November 2025
Reply from La Sommelière
Hello,
Thank you very much for your positive feedback. We are pleased to hear that you received quick and helpful pre-sales support from the La Sommelière Germany team, that delivery went smoothly, and that you are satisfied with the quiet operation and the app.
Kind regards,
Marie, Customer Service
Quick service and help online straight…
Quick service and help online straight away when I had questions about the fitting of a new filter.
3 June 2025
Reply from La Sommelière
Hello,
Thank you for your kind feedback! We're glad to hear you received quick assistance and that your filter fitting questions were resolved promptly.
Best regards,
Marie – Customer Service
Fantastic customer service from start…
Fantastic customer service from start to finish! A+++ company to deal with.
14 November 2024
Unprompted review
Reply from La Sommelière
Hello,
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience with our customer service. It means a lot to us, and we’re grateful for your support. Looking forward to assisting you again in the future!
Best regards,
Marie, Customer Service
Great product really quality
10 August 2024
Reply from La Sommelière
Hello,
Thank you so much for your positive feedback! We're thrilled to hear that you're satisfied with the quality of the product. Your satisfaction is our priority!
Best regards, Sarah Service Marketing & Communication
Absolutely unacceptable service
Absolutely unacceptable service
my 200 bottles almost froze since the product isn't working and the temperature sensor is going all wrong.
I have been waiting over 3 weeks now for someone to fix it, no one coming.
I will never ever buy from this brand again and make sure I tell this to all my wine friends
3 September 2024
Unprompted review
Reply from La Sommelière
Hello,
We are truly sorry to hear about your experience and understand how frustrating this situation must be. However, we need to clarify that we are not the store where you purchased your product, but rather the manufacturer or supplier of the brand.
For after-sales service issues, your primary point of contact should be the retailer where you made your purchase. We regret that their service has not met your expectations, and we will communicate this issue to them to help improve their process.
Please feel free to leave a review directly on the retailer’s page, as it is important for them to receive this feedback. We are committed to ensuring our partners provide the best possible service, and we apologize for the inconvenience this has caused.
Kind regards, Sarah Marketing & Communication Department
Bad company, defective products and no replacement
I am extremely disappointed by lack of any support service of this company for defective products. I spent almost 1000 euros for a wine cellar for my house. After only 3 months, the machine broke and, instead of replacing it, the company repaired it. Problem is that is broke again the next year, same issue (it doesn't cool down) but this time no guarantee. I pay myself and the next year it breaks again. The repair company told me that there is a damage that cannot be repaired and each year I'll need to pay to refill the refrigerant. I wrote to the company as clearly it is still the same issue that I had 3 years ago and they said that they cannot do anything about it. If they were a good and serious company, they would have understood that this machine was defective.
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Thanks for your reply, how can I reach out to you?
21 August 2024
Unprompted review
Reply from La Sommelière
Dear Customer,
We are truly sorry to hear about your experience, and we sincerely apologize for the frustration this has caused. It's clear that the issues you've encountered with your wine cellar are not what we aim for, and we understand how disappointing this must be, especially given the significant investment you've made.
We regret that the initial repair did not resolve the underlying problem, and we acknowledge that this situation does not reflect the level of service and quality that we strive to provide. While your warranty has expired, we understand that the recurring issue points to a defect that should have been addressed more thoroughly.
We should have handled this better, and we apologize for not meeting your expectations. We appreciate your feedback, as it helps us improve our processes and customer support. If there's anything we can do to make this right, please don't hesitate to reach out again.
Sincerely,
Sarah, Marketing & Communication Department
service commercial lamentable
19 July 2023
Unprompted review
Reply from La Sommelière
Bonjour Bernard,
Je suis désolée de lire votre insatisfaction et je tiens à m'excuser au nom de La Sommelière.
J'ai voulu prendre connaissance de votre mécontentement mais je n'ai malheureusement pas trouvé de dossier envoyé au service technique à votre nom.
Pouvez-vous m'aiguiller sur le problème que vous rencontrez ? Que je puisse ainsi vous aider à le résoudre !
Je vous remercie de votre retour par avance.
Sarah, service marketing & communication.
Good. Communication to improve.
According to request however communication was only one way. I would expect reply to e-mails.
24 January 2023
Reply from La Sommelière
Hello,
What was your question? I will ask the concerned department for the follow-up of your exchanges to be able to answer your request in the most accurate way!
Thank you in advance, I hope you like your cellar!
Thank you for leaving your opinion.
Sarah, marketing & communication department.
Reply from La Sommelière
Bonjour Mme Carmona,
Je vous remercie d’avoir pris le temps de déposer votre agréable commentaire suite à votre achat sur notre site internet.
Sincèrement, Charlotte.
Reply from La Sommelière
Bonjour M Citoleux,
C’est avec plaisir que l’ensemble des équipes de La Sommelière et moi-même avons pris connaissance de votre agréable commentaire suite à votre achat.
Respectueusement, Charlotte.
parfait+++++++++++++++++++++++++++++++++…
parfait++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
28 November 2021
Merci de conserver une version en…
Merci de conserver une version en langue française !!!
Otherwise the product is high quality.
One point to improve is its delivery to the end user as it has been kept for a few weeks at the delivery center not able to know the address of the end user.
14 November 2021
Nice product and delivery on time
11 September 2021
Reply from La Sommelière
Hello,
I read with pleasure your nice comment and I thank you for having taken the time to publish it.
Kind regards, Charlotte.
I thought I had ordered some volcanic…
I thought I had ordered some volcanic stones in a box.
Result is that it was 19,90 Eur for a box of plastic only.
Not very clear AND very dear!
28 August 2021
Reply from La Sommelière
Hello Mr Blanco,
Thank you for sharing your experience on Trustpilot and I have noted your comment. It is valuable for us and will be useful to progress in our quality process.
Sincerely, Charlotte.
Good service
Good service, delivery was somehow difficult due to lack of communication between transportation company and its subs
22 August 2021
Reply from La Sommelière
Hello Mrs. Van Mullem,
Thank you for sharing your experience with us after your purchase on our website. We would like to apologize for the inconvenience caused during the delivery.
Sincerely, Charlotte.
Excellent Wine Cave
As described, the wine cave that i bought is perfect.
Good Product
Good Delivery
I recommend.
12 August 2021
Worst delivery experience I have had to…
Worst delivery experience I have had to date. Nobody seemed much interested that I had a terrible experience.
Putting that aside, the product is great.
30 July 2021
Impeccable et rapide
23 June 2021
Reply from La Sommelière
Bonjour M Delmares,
Merci pour votre agréable commentaire partagé sur Trustpilot et je suis ravie de lire que vous avez été entièrement satisfaite de votre achat.
Sincèrement, Charlotte.
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