La Redoute UK Reviews 

25,464
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 7,562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and stylish design of products, often finding great value and affordable prices, especially during sales. The delivery service is widely appreciated for its speed and efficiency, with many items arriving well-packaged and on time. People also find the ordering process to be easy and straightforward. However, some customers also noted issues with orders not arriving or being incomplete, and some items arriving damaged. A few other people also felt that certain products had quality issues, such as poor finishes or fraying. Additionally, some reviewers mentioned that delivery times could be longer due to items shipping from France.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent quality, range, and value of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Quality

Reviewers mention positive feedback about quality, highlighting excellent quality and a wide range of goods,... See more

Order

Consumers find order to be ambiguous, with many reviewers reporting easy ordering processes, quick delivery,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting competitive and great prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I chose La Redoute as they had the item I wanted on offer and it was the best value I could find. Easy ordering process and item delivered swiftly to my collection point of choice. I'm giving 4 stars... See more

Company replied

Rated 5 out of 5 stars

I ordered on the Saturday and received the item on the following Friday, super speedy considering it was coming from a warehouse in France - apparently! The delivery company sent multiple texts messa... See more

Company replied

Rated 5 out of 5 stars

I love everything from this store. Always arrives well packaged - fragile lamp shades and even large pieces of furniture have always arrived in good condition. I have shopped from here several times... See more

Company replied

Rated 5 out of 5 stars

La redoute ,dressing table, 100% from beginning to end , ordering easy , despatch on time, product dressing table over the moon. Cannot praise this little beauty anymore , just perfect. Quality sup... See more

Company replied


Company details

  1. Clothing Store
  2. Furniture Accessories
  3. Furniture Store

Written by the company

La Redoute specialist in French Fashion designer clothes at great prices. We have womenswear, menswear, children's wear plus a whole range of home items. Take a look, you won't be disappointed.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

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4.3

All reviews

(25,464)

7,583 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely mugs they look just like…

Lovely mugs they look just like picture. Good quality and just what I wanted. Easy to order and they were delivered quickly.

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Margaret,

We're so pleased to hear you're happy with the appearance and quality of your mugs, and that they were just what you wanted. It's wonderful that ordering was easy and delivery was quick! Thanks Leanne

Rated 5 out of 5 stars

Love the table and the customer service…

Love the table and the customer service regarding the delivery was first class

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Imogen,

We're so pleased you love your table and that you found our customer service regarding the delivery to be first class. Thank you for your wonderful feedback! Thanks Leanne

Rated 1 out of 5 stars

Your courier delivered someone else’s…

Your courier delivered someone else’s order from a different company to me. That has now been collected but my rug is still missing. I’ll be calling(more time and money wasted on a phone call)again Monday to chase AGAIN

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Chloe,

We sincerely apologise for the mix-up with your delivery and the missing rug. We understand your frustration and the inconvenience this has caused. I can see you contacted us an we are actively investigating this issue to ensure your rug is located and delivered to you as soon as possible.

Thanks
Sharron

Rated 5 out of 5 stars

Great service

Great service

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Rebecca,

We're glad to hear you received a great service.

Thanks you for your feedback.

Sharron

Rated 5 out of 5 stars

Great selection ,fast delivery,

Great selection ,fast delivery,

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Teresa,

We appreciate your positive feedback. We are so happy to hear that you were pleased with our great selection and that your delivery was fast. Thank you for letting us know. Thanks Leanne

Rated 5 out of 5 stars

All good

Easy ordering,great delivery time.
Lovely ,high quality top

23 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Suz,

We're so pleased to hear you found the ordering process easy and the delivery time great. It's wonderful that you love the high-quality top! We truly appreciate your positive feedback. Thanks Leanne

Rated 5 out of 5 stars

Good price and fast delivery for…

Good price and fast delivery for premier quality cutlery

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Buddy,

We're so pleased you enjoyed our premier quality cutlery, good price, and fast delivery. We appreciate your feedback. Thanks Leanne

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Delivery information really good. Updates received throughout. Rug looks good will now need to see how it looks following wear

26 July 2026
La Redoute UK logo

Reply from La Redoute UK

HI Julie,

We're so pleased to hear you found our delivery prompt and the information helpful with updates throughout. We're glad the rug looks good, and we hope it continues to look great after some wear! Thanks Leanne

Rated 4 out of 5 stars

Swift service but communication about shipping/delivery not great

I chose La Redoute as they had the item I wanted on offer and it was the best value I could find. Easy ordering process and item delivered swiftly to my collection point of choice. I'm giving 4 stars as communication about shipping and delivery could be better; there were no emails related to this and to confirm delivery. I only found out it had been delivered days after by checking the order page.

4 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Ariela,

Thank you for your valuable feedback. We're glad to hear you found the ordering process easy and the item delivered swiftly. We sincerely apologise for the lack of communication regarding shipping and delivery updates and understand how important these notifications are.

I have sent you an email.

Thanks
Sharron

Rated 5 out of 5 stars

Lovely nighties

Lovely nighties. Fast and efficient service

11 February 2026
La Redoute UK logo

Reply from La Redoute UK

Hi,

We're so happy you love the nighties and received fast, efficient service. We appreciate your positive feedback very much. Thanks Leanne

Rated 5 out of 5 stars

Love la Redoute

Always gd communication.
Speedy delivery, stylish and affordable products.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Rehana,

We're so pleased to hear you experienced great communication, speedy delivery, and found our products both stylish and affordable. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

Lovely quality shoes and clothes!

I have received many extremely good quality clothes from La Redoute over the years. I love the availability of the many French online companies, which would normally be out of reach. I get lots of compliments from friends and relatives. Many of the clothes I buy are very smart and oif lovely quality and will remain in my wardrobe for many years, I tend to choose items which will not go out of fashion. Your mailing service is excellent, and very prompt, I collect my orders from a nearby service station, which is a short walk away from my house. Thankyou

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Alison,

We're so delighted to hear how much you appreciate the quality and style of our clothing, and that they bring you so many compliments! It's wonderful to know that our timeless pieces will be cherished in your wardrobe for years. We're also pleased that our delivery service meets your needs so well. Thank you for your kind words! Thanks Leanne

Rated 1 out of 5 stars

I'm very disappointed in your…

I'm very disappointed in your organisation. I waited for one week to return my rug (which is a completely different colour and doesn't match the picture). I spent all day waiting for somebody to pick it up. And nobody came to collect it.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Lyubov,

I'm so sorry to hear about the disappointment and inconvenience you experienced with your rug return. It's frustrating when an item doesn't match expectations and then the collection process doesn't go as planned. I understand how frustrating it must have been to wait all day for a collection that didn't happen.

I have emailed you.

Thanks
Sharron

Rated 5 out of 5 stars

Blue linen shirt

Lovely linen shirt. They gave a true measurement for my size and the fit is perfect.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Mavis,

We are so pleased to hear you love your linen shirt and that the fit is perfect. Thank you for your wonderful feedback! Thanks Leanne

Rated 5 out of 5 stars

Lovely pair of sandals

Bought this pair of sandals for summer. Made of lovely brown leather so hopefully should last a few seasons. I haven’t tried them properly yet but walking around the house in them felt very comfortable. They go well with either skirt or jeans. The fit is great too, so far.

22 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Tatiana,

We're so glad to hear you love your new sandals and find them comfortable! It's wonderful that they pair well with both skirts and jeans. We hope they bring you many seasons of wear. Thanks Leanne

Rated 4 out of 5 stars

All seems fine but until I've slept…

All seems fine but until I've slept under it and washed it I cannot comment further.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Ann,

We appreciate your initial thoughts and look forward to hearing more after you've had a chance to experience it fully.

Thanks
Sharron

Rated 5 out of 5 stars

Great bedding

Great bedding. Ordered this before for my daughter. Then bought it for me.
Washes a dream. Great value for money. Beautiful and silky soft.

25 July 2026
La Redoute UK logo

Reply from La Redoute UK

Hi Rosemary,

We're so pleased to hear you love our bedding so much that you bought it for yourself after seeing your daughter enjoy it! It's wonderful to know it washes well and offers great value. Thanks Leanne

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