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Langstane Press Ltd Reviews 3

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TrustScore 4 out of 5

3.9

Office Supply Store
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Company details

  1. Office Supply Store

Information provided by various external sources

Langstane Press Limited is Scotland’s largest independent office products company and one of the largest in the UK. A family business established in 1947, we have an annual turnover of £17 million and employ 109 staff across our 3 locations, with our head office in Aberdeen and further branches in Dundee and Livingston. Our warehouse in Aberdeen is stocked with over 3,500 lines ready for the next day delivery our customers expect and our fleet of 17 vans distribute throughout Scotland. At Langstane, we see ourselves as your partner in business, providing you with that one solution for all your office needs. As well as specialising in office products, our ever increasing portfolio extends to furniture, print, promotional products, catering and janitorial supplies. What’s more, each department has their own team of specialists readily available to provide a tailored first-class service which can respond to all your requirements rapidly and effectively. Excellent customer service is our goal and that’s why we are dedicated to getting our service levels right first time every time. By partnering with us you can always expect the best levels of support and the best products and solutions available.

Contact info

3.9

Great

TrustScore 4 out of 5

3 reviews

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Rated 5 out of 5 stars

Visited Langstane Press reception this…

Visited Langstane Press reception this morning and was very impressed with the friendly welcome and cheerful advice and help on offer from Ryan and Lesley. Obviously good customer training for front of house staff - well done Langstane Press!

22 July 2022
Unprompted review
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Reply from Langstane Press Ltd

Thank you for your feedback Michael. Its always great for our staff to get praise from customers. Please pop back to see us some other time, and thank you for taking the time out to drop us a line.

Rated 5 out of 5 stars

Friendly helpful people

Friendly helpful people.

Had a mixed up order with Langstane via Amazon. Called Langstane and they sorted it all out in minutes.

Very friendly and correct order was delivered next day.

Good prices too!

30 July 2020
Unprompted review
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Reply from Langstane Press Ltd

Hi Mr Cook.....many thanks for the kind words and happy we got the mix-up sorted quickly for you. Appreciate you taking the time to comment
Kind Regards
Graham Taylor
Regional Sales Director

Rated 1 out of 5 stars

BAD COMPANY WITH A BAD CUSTOMER SERVICE - AVOID!

I placed an order in good faith with Langstane Press Ltd (head office in Aberdeen) on Amazon (order#: 202-5866186-2475504); I paid immediately by credit card and the order was accepted. The next day I received an email out of the blue saying they had cancelled my order? They gave no reason and they haven't even bothered to contact me to explain the situation. Terrible customer service to say the least. It was the first time I have placed an order with Langstane and it will be the last. I loathe companies like Langstane who don't give a damn about their customers. Would they like it if I had cancelled and messed them around. Avoid this company at all costs and look elsewhere; I would have given them a zero rating if I could!

13 December 2016
Unprompted review
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Reply from Langstane Press Ltd

Hi,

Further to your review may I try and explain the situation we find ourselves in. Our Amazon seller account was hacked on Tuesday (13/12/16) and over 168,000 products that we don't sell (....from garden sheds to compressors to laptops to 4K tv's to turf!!) were somehow added to Amazon listing us as the "seller" and all at extremely low prices. There were large volumes of orders coming through and we finally managed to get Amazon to help us close down our Langstane Outlet to stop any more coming in. Amazon then locked our seller account to investigate the hack/scam. Today (14/12/16 8:30am) we still find ourselves in the same situation with having no access to see what "real orders" are still there plus all the countless messages and queries that we are unable to respond to properly due to the locked-out access. I am aware that Amazon must have been cancelling orders yesterday but disappointed they did not give out the reason why, so that customers knew it was completely out of our control. We do not receive any monies from Amazon for any goods until we despatch and as we will never be able to ship these fake listings then we will never receive any payment. The minute we regain access to our account we will reply to all messages and orders received (assuming we will still see them when we get back in to the portal?) and they have not been deleted by Amazon as part of their "sanitising" process.

While we struggle to understand what the hackers can get out of a scam like this it is certainly causing us distress (and frustration) while we try and sort this out with Amazon and also appreciating the frustrations you (and others) will feel given the situation.

We have an extremely high Amazon rating (c99%) as well as an excellent business rating in Scotland dealing with many large public and private companies and would appreciate if you can contact me directly at Langstane so I can expand on anything further that I am able to

Best Regards
Graham Taylor
01224 256912

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