On our first visit we were shown all the beds that fit our criteria. We were then emailed with all the relevant information. On our second visit we met with Lucy once again who continued to be very h... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
A relaxed environment for choosing a new bed. The staff were helpful, available when we needed questions answering but also happy to let us browse and try out beds without them hovering over us. We ne... See more
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I had a great experience chatting with Lucy S on the phone this morning. I was completely bewildered by the choice of mattresses but she remained calm and helped me to make an intelligent decision. Hi... See more
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We had a great experience at land of beds. Irene super knowledgeable, she showed us a wide range of beds with different budgets. Its great to support a local business. Staff friendly and welcoming. Ne... See more
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Company details
About Land of Beds
Written by the company
Welcome to Land of Beds, one of the UK's most trusted independent bed and mattress retailers.
At Land of Beds, we've spent 50 years helping customers achieve a better night's sleep. Rated 4.6 by over 9,000 Trustpilot reviewers, we're proud to be multi award winning, including Family Business of the Year 2026 and National Bed Federation Online Retailer Finalist 2025.
As an independent retailer, we're not tied to any single brand, so our advice is genuinely free and unbiased. Many of our mattresses come with a sleep trial, so you can buy with confidence, knowing it's right for you before you commit.
Our mission is simple: to help as many people as possible get a great night's sleep. Whether you prefer shopping online, chatting with us, or visiting us in person, we're here to make your experience smooth, convenient and enjoyable.
Shop Your Way
Online: Explore our full range at www.landofbeds.co.uk.
Call Us: Speak directly to our friendly team at 01928 242829.
Live Chat: Get instant support via our website.
In Store: Visit us in Helsby or Wigan, where a warm welcome and expert advice await you.
We don't just sell beds and mattresses, we also offer a wide range of bedding to help you complete your bedroom look.
We offer nationwide delivery, with free mainland UK delivery on orders over £100. Our online Help and Advice section is packed with FAQs and buying guides, developed with input from sleep experts including physiologist Dr Nerina Ramlakhan and retired GP Dr Katrina O'Donnell, so you can shop with real confidence. Our award winning team is always on hand to help.
Customer feedback is at the heart of everything we do. Every review helps us improve our range and service, and gives new customers confidence when searching online for a trusted, independent bed and mattress retailer.
Thank you for choosing Land of Beds. We're here to help you sleep better.
Contact info
98 Chester Road, WA6 0DW, Helsby, United Kingdom
- 01928 242829
- www.landofbeds.co.uk
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The adviser was very knowledgeable and…
The adviser was very knowledgeable and helpful.
The only difficulty was that the website was not working properly and our acknowledging email had many symbols instead of the pound sign in the invoice which made us nervous that it was an ok website.
22 June 2026
Reply from Land of Beds
Thank you for your feedback, Frances. We're pleased to hear that you found our adviser knowledgeable and helpful. We also appreciate you bringing the website and email formatting issues to our attention. We understand how this could have caused concern, and your comments will help us improve the experience for future customers.
Reply from Land of Beds
Thanks for choosing Land of Beds and for your feedback. We're glad to hear you found the ordering process helpful and straightforward. We look forward to welcoming you again in the future.
Reply from Land of Beds
Thank you for taking the time to leave a review, Andrew. We appreciate your support and look forward to serving you again in the future.
Julie is excellent at her job
Julie is excellent at her job. She knows her stuff but is not too pushy. She has got us the best deal and really looked after us. We got the bed and mattress we wanted. It's an investment and we are looking forward to the experience or a luxury bed!
20 June 2026
Unprompted review
Reply from Land of Beds
Thank you, Laura, for your feedback. We're so pleased Julie was able to help you find the perfect bed and mattress while making the process enjoyable and stress-free. We look forward to welcoming you again in the future.
Staff always very helpful and delivered…
Staff always very helpful and delivered on time
28 March 2026
Reply from Land of Beds
Thanks for choosing Land of Beds and for taking the time to leave a review, June. Providing friendly service and a smooth delivery experience is something we work hard to achieve, so it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
Reply from Land of Beds
Thanks for your lovely feedback. We're so pleased you had such a wonderful interaction and felt well cared for. We'll be sure to pass your kind words on.
A very helpful sales lady with a great…
A very helpful sales lady with a great sense of humour :))))))))))))))))))))))
6 June 2026
Reply from Land of Beds
Thanks, Ethel. That's so lovely to hear. We're glad she was able to help and keep you smiling. We really appreciate your kind words.
Great price, great products and great customer service
Ordered online and there was a problem, called customer service and the problem was resolved in seconds, with a smile.
20 June 2026
Reply from Land of Beds
Thanks for leaving a review, Andrew! It's great to hear our team sorted things out so quickly. We'll pass your feedback on to the customer service team.
Proactive sales service
Proactive sales service when it was spotted that I was having technical difficulties completing the purchase online.
19 June 2026
Reply from Land of Beds
We're so pleased we could step in and help when you experienced difficulties with your online purchase. Providing a smooth and personal service is important to us, and we're glad we could make the process a little easier for you.
Very good mattress
Very good mattress, delivery was little delayed and we received the mattress next week.
6 May 2026
Reply from Land of Beds
Thanks for your feedback, Kaur! We're pleased to hear you're happy with your mattress, and we appreciate your patience with the slight delivery delay. Thank you for choosing Land of Beds and for taking the time to share your experience.
Great service from Start to finish
Great service from Start to finish, quick delivery. Great bed and daughter very pleased with it
6 May 2026
Reply from Land of Beds
Thanks for leaving a review, Emma! We're so pleased to hear you had a great experience from start to finish and that your daughter is delighted with her new bed.
Fantastic great website to follow so…
Fantastic great website to follow so easy to order and checkout
Excellent reply via email to order
Delivery unbelievable less than 24hours after ordering my pillow
Can highly recommend and will certainly use again
Wish we had Land of Beds in Midlands but ordering on line so easy
Thank you Land of Beds
15 June 2026
Reply from Land of Beds
Thank you for your review! We're delighted to hear you found our website easy to use and were impressed with the speedy delivery and service. We really appreciate your recommendation and look forward to serving you again.
Reply from Land of Beds
Thank you for your feedback! We're delighted to hear you found our service helpful and fantastic. We really appreciate your support.
Great customer service!
I experienced difficulty during the order process, so I reached out via chat and had an instant response. Charley was very quick and very helpful and I managed to place my order within a few minutes! Would highly recommend.
17 June 2026
Unprompted review
Reply from Land of Beds
Thank you for leaving a review, Kelsie. We're so pleased Charley was able to help you quickly and get your order sorted with ease. We really appreciate your recommendation and look forward to serving you again.
Without Louise we would not have…
Without Louise we would not have purchased our bed from Land of Beds. Louise gave us excellent advise to shop around, try the beds in local salesrooms and once we had the bed identified, come back to her with the spec and name of distributor because Land of Beds have a close relationship with the manufactures and can always better competitors pricing. Louise is a credit to Land of Beds with her friendly and helpful engagement, let alone the huge saving offered to us, will mean we will be recommending Land of Beds to anyone we hear of in the market for a new bed.
17 June 2026
Unprompted review
Reply from Land of Beds
Thank you, Michael. We’re so pleased Louise could help you find the perfect bed at the best price. We really appreciate your recommendation and look forward to welcoming you again in the future.
Reply from Land of Beds
Thanks for choosing Land of Beds and for your review! We're glad you're pleased with the mattress and wish you many comfortable nights of sleep.
Reply from Land of Beds
Thank you, Victoria! We're so pleased to hear you're happy with the price, product, and speedy delivery. We really appreciate your feedback.
Good delivery service
Mike and Tony did a great job delivering my new mattress today. They provided updates on delivery times, and were very helpful and respectful of my property. Many thanks 😊
16 June 2026
Unprompted review
Reply from Land of Beds
Thank you, Emily! We'll make sure Mike and Tony know you said this. It’s lovely to hear they took such good care of you and kept you in the loop on the day. Enjoy your new mattress!
Fantastic service quick delivery…
Fantastic service quick delivery mattress amazing just like the said it would be very happy
17 July 2025
Reply from Land of Beds
Thanks, Tracy! We're really pleased the mattress has lived up to expectations and that everything arrived quickly too. Enjoy your new mattress!
Louise was really helpful
15 June 2026
Reply from Land of Beds
Thanks for leaving a review. We'll pass that on to Louise, she'll be really pleased to hear it.
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