L&C Mortgages Reviews 

18,395
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and extremely quick to answer any questions along the way. Consumers note that the overall journey of finding and securing a mortgage is remarkably smooth, stress-free, and handled with great professional efficiency. However, some customers also noted that communication could occasionally become slow and direct responses were sometimes delayed during busy periods. A few people felt that the guidance provided lacked consistency or proper transparency, making certain key stages of their application much more difficult than expected.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing advisors as professional, knowledgeable,... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and professional mortgage advice.... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful advisors who communicate clearly... See more

User experience

Customers consistently note positive experiences with user experience, finding the process seamless and... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support is generally helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service. Stephen was brilliant at answering any queries I had and kept in touch at every step of the way. I was even contacted when there was a better mortgage rate available and... See more

Rated 5 out of 5 stars

2nd time we have organised our mortgage through L&C, and once again they didn't disappoint. Finding the best deal to suit our needs, finding way to improve affordability and being proactive as rates... See more

Rated 5 out of 5 stars

L&C take away all the stress of finding and sorting a mortgage. They make contact when your current mortgage is running out so you can sit back and relax knowing you’ll hear from them when the time is... See more

Rated 5 out of 5 stars

From the first step of filling in a mortgage calculator online getting a distinction in principal straight away to getting my mortgage application accepted took less than two weeks. Stephen Brownle... See more


Company details

  1. Mortgage Broker

Written by the company

L&C is the UK's favourite mortgage partner. We're a fee free mortgage broker & adviser and our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 95 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(18,395)

1,826 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic. We were first time buyers and L&C made it so easy for us. Explained everything throughout, every question answered quickly and even shopped for cheaper offer right up to the last minute. Huge shout out to my case handler Hannah Arthur and Ben they couldn't have done more for me and were amazing throughout despite some of our challenges. I would recommend L&C to anyone. Thank you so much

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with L&C

I had a great experience with L&C. Sarra V was an exceptional Adviser, who put my worried overthinking at ease, explained everything clearly, and helped me secure a mortgage efficiently. I could not have asked for more, would definitely recommend

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

I was recommended L&C by two colleagues and I’m so pleased they did! L&C were extremely fast getting my mortgage application through and all my questions were answered very clearly and quickly by my case manager. Bhumi and Syeda have both been fantastic throughout. As a first time buyer, I had no clue about the process and they guided me through everything perfectly! Thank you

17 July 2026
Rated 3 out of 5 stars

ok so long as there are no complications

Good advice and helpful with getting me a mortgage deal. However, when I had trouble with the mortgage company (Santander) being extremely slow over a complication with the deeds of the house I was buying, I asked L&C for help but several emails were ignored. I was unable to talk with the mortgage company directly due to having gone through L&C.

Overall I'd say they are ok so long as complications don't come up.

15 July 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi Tom, thanks for taking the time to leave feedback. We've requested some more info from you so we can look into the communication you received - we hope that's ok. Best wishes, L&C

Rated 3 out of 5 stars

Initially had some issues due to…

Initially had some issues due to breakdown in communications but got there in the end.

23 July 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi Baber, thanks for your feedback. We're glad we could help you with your mortgage. Best wishes, L&C

Rated 5 out of 5 stars

Great service

Great service, very supportive and we got a good deal with out mortgage application. I strongly recommend them

16 July 2026
Rated 5 out of 5 stars

We used Ellen to help with our first…

We used Ellen to help with our first mortgage, great communication from day one, regularly stepped in to check in. Found a very good package that suited both our finances and circumstances. Would highly recommend!

23 July 2026
Unprompted review

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