Kybotech Limited Reviews 

I purchased a BillyOh Pro Pent Log Cabin Shed on 5th November 2024. It arrived 17 days later, offloaded by a very helpful young guy, who could not do enough at the time. There were three damaged parts in the package, but he took photographs, and said he would take them back with him, to get the matter sorted.

This is where the fun begins! I send a message about my issue, telling Kybotech that the delivery guy has the photos with him. Oh No, Kybotech want me to take my own photographs, and upload them, which is duly done. A few days later, I get another message from Kybotech / BillyOh asking me to identify the parts which are broken. I look through a very limited list at the time, and think I have the correct items. However, another couple of days later, and I have another email, this time with a longer list and once again I am asked to identify their faulty parts! Having done this, I am told that new parts will be ordered and will be delivered within 3-7 working days. That time expired yesterday, so I make yet another call to them. I am told that they will close shortly, for Christmas! Imagine that as a concept! I am then told that my replacement parts will not arrive until probably January, but there are no definite dates that they can give, as to when in January!

So, today Tuesday 17th December, with some time to kill, I thought I would take a drive to their HQ, some thirty miles away. I am met with security, who tell me that they cannot allow me on site. No worries, I ask to speak to someone about Customer Service. I am told that I need to call another number, which I do. I am then met with another Customer Service Rep, and unfold my awful experience to her. I say at that stage, I am properly fed up, and want the whole thing removed, and a refund provided. Imagine what happens next......I'm told that I should wait for a call from their "Cancellations Team!"

So, with just over a week to go before Christmas, I don't have a shed which I can get built, and I now have to wait for a callback.

So, with some time on my hands, while I wait for that call, my advice is save your money, and go somewhere else, if you don't want a headache for Christmas! My next call will be to my Credit Card Company, to advise them, as to the shocking experience that I have had, at the hands of this shower!

This company is really not worth your hard earned cash, for the way it treats customers!

Omg, I wish I had read all these reviews before i ordered this shed.
Purchased through THE RANGE!!!£ and I have now waited 12 weeks for my shed!!! AVOID at all costs!!!! Absolutely disgusting, take your money and not a date for delivery!!! After 3 months
KYBOTECH you want to be ashamed of yourselves!!!!!

Company sent me unsolicited items, I'm assuming in a brushing scam.

Avoid this company KYBOTECH at all costs.
And its subsiduaries BillyOh and GardenBuildings Direct.
Paid over £1200 for a shed that didnt ever appear.
Fighting to get my money back.
Customer service is an absolute joke,,, it is out sourced to another country so they just dont care.
Please listen to al;l the reviews and
AVOID AVOID AVOID AT ALL COSTS

Told by Kybotech to contact their customer support team.....
WHAT DO YOU THINK I (AND EVERYONE ELSE) HAS BEEN DOING ?????

We get the run around time and again....
And when we FINALLY get you to refund our money... You say we have to wait 14 DAYS !!!!!
NOT GOOD ENOUGH
YOUR CUSTOMER SERVICE NOT GOOD ENOUGH

Update: It is now 3rd Dec and I still have no refund
I have had to ask PayPal to intervene as they are absolutly useless. They keep saying we have completed your refund but refuse to give when it was sent, what account it was sent to or give any details of the supposed refund. THANK GOD FOR PAYPAL or I would be £1250 out of pocket. As it is they have had my money for 12 weeks THREE MONTHS !!!! Please Please dont use this group of companies and make sure you tell anyone and everyone about them... My dream is that they never swindle another customer again

Is your life free of care? Do you hate the idea of an 'Interesting life'? Keep yourself sane and DO NOT order a building from Garden Buildings Direct or BillyOh. They were late with delivery, breaching their own T&C's. The building had 20 major faults, and their idea of fixing them was to offer to send replacement parts, even though some of the measurements were correct according to their plan, but did not fit. When contacting by phone or email, I did not speak to the same person twice! They get one star for offering a full refund by email on a SUNDAY afternoon. They took three weeks to collect the faulty building, and while promising a refund within 14 days, breached that, and their T&C's again. Their trite email reply's to other posters on this forum show that they really do not care, as NO-ONE has reposted and admitted that their complaints have been solved. If you want to try to contact them, their email (given in plain sight) is support'at'gardenbuildingsdirect.co.uk However, you can also try productsupport'at'kybotech.com and the CEO (again in plain sight on his website) charles.walton'at'kybotech.co.uk or twitter 'at'Charleswalton direct from his website contact page https://charleswalton.
'dot'co'dot'uk/contact If that fails you could try joining Linkedin and message him at https://linkedin'dot'com/in/charleswalton/?originalSubdomain=uk

I ordered a summerhouse through BillyOh in June, supposed to be delivered in August, after many phone calls and being told delivery would be soon and 15 weeks waiting I cancelled the order and got PayPal to get my money back. I thinkI dodged a bullet here though as from all accounts their products are pretty rubbish anyway. Just a bunch of lying scammers in my opinion.

Subject: Urgent Request for Resolution – Missing Components for BillyOh Shed Order
Dear Mr. Walton CEO, I am writing to express my deep dissatisfaction with the customer service I have received concerning the shed I purchased from BillyOh. After waiting 10 weeks for the initial delivery, I was extremely disappointed to find that several components were missing from the order. For the past four weeks, I have called your customer service team every day, only to be repeatedly promised a despatch date that has never materialised. This ongoing delay and lack of resolution have left me completely frustrated. Under both the Consumer Rights Act 1974 as well as the Consumer Rights Act 2015, I am entitled to receive goods that are of satisfactory quality and fit for purpose, which clearly has not been the case here. I am requesting a statutory remedy, either in the form of a full replacement of the missing components or a refund for the incomplete product I received. This issue needs to be resolved without further delay. Please consider this a formal request for action, and I would appreciate confirmation of your intended course of action within the next 14 days. I will also be looking to be make a formal complaint to Trading Standards via Citizen Advice regarding your treatment of customers. Thank you for your prompt attention to this matter. I trust this will now be handled with the urgency it requires.

This company is appalling. I refer to my order for a log cabin garden building - Kent

As reported in all the 'real' reviews on trust pilot the quality, communication, customer service and delivery are simply unacceptable.

I have cancelled my order, undelivered, and have contacted trading standards to lodge a formal complaint against this joke of a company. I can't believe this company will last much longer as all real 1 star reviews are in the last year.

Stay well clear of any product sold my Kybotech and associated brand names. Its interesting to note the auditors have picked up on weak practices* as outlined in the publicly available company accounts at Companies House. (*highlighted by the majority of customer reviews)

Have to press a star to start writing a review. This company doesn’t deserve to have any stars. The shed we purchased via B and Q is a shambles parts missing the shed parts don’t match up, the felt ( had to buy more as so flimsy and ripped ).
Called them on the number provided never pick up. They won’t call even though a number is provided only via email. Customer service is nil. Sent pictures to show them they want part number pictures are not enough. Unfortunately read the reviews on their website after the purchase so many customers writing the same

Order elsewhere. I ordered a summer house worth £750 thriugh B and Q. This company believes a text 1 hour into the delivery time slot is enough notice for me to book off work to be in for delivery. Tried to leave it out on the street the first delivery I refused though my doorbell. Second time I made sure I was in for delivery all for them to turn up 13 hours later with no apology. Drover didn't speak much English so had trouble sorting where I needed it and he wouldn't carry it other than out the van so I (small 5'3 women) had to struggle with all the pieces. Once delivered sorted a day for someone to come build all for half the base to be missing. Now I'm £150 extra out of pocket, supplier refused to compensate this or take accountability for this error. Waiting on the replacement panels still just over a week after reporting them missing. Not worth the money or time. Messaging staff are quite rude.

Edit: so many issues with building. Phoned the number they have replied with, told to email. Emailed them the 21st, got auto response and nothing. Do not use this company!

We placed an order for a Gazebo type building several weeks ago and paid for it. We are still waiting for delivery we are a care home it was for the residents to spend some time in the garden. There has been no contact, you cant talk to anyone we have asked for a refund but no reply. Do not deal with this scam company, they can even rob from a care home.

Finally got the summerhouse only to find it missing a roof, 2 windows and multiple other parts.

2 weeks after reporting it to them, 15 phone calls later and the answer is still that they cant tell me when the missing parts will be sent. I was even told they are high demand parts so are being prioritised to future deliveries.

Each time IO have asked for a team leader to call back and they never have

Cant build a summer house I have spent good money on.

B92 9BT

Was given a date via B&Q for delivery. Obviously like everyone else who has dealt with this crooked company, I didn't receive! I contacted B&Q the next day & they told me it was still to be picked up by the courier. I contacted this company 3 days after to request a refund to which they replied it had gone out the previous week but couldn't give me a tracking number. I then received an email from B&Q later on that day to say it had been despatched.

Avoid this company by all costs! It's cheap for a reason, because you don't receive goods & only fobbed off with lies.

Reported to B&Q & hopefully will lose their contract with them

complete disaster,got delivery date ,arranged for help to assemble ( i am 83 ) no delivery .arrived next day without warning ,got home dumped in middle of drive had to get help to move .all downhill since then ,parts missing ,high winds blow out panels in greenhouse ,rang ,e.mailed ,promised del ,waited in all day keptgetting msg we there in 30 mina never arrived .DO NOT buy from them .The reply wil be a computer generated "sorry so sorry "they dont care'

Ordered a shed on the 26th June through one of their companies Billyho. The delivery was quoted as been 1-4 weeks, on the 16th August I called them was told delivery would be at the latest wc 2nd September. Heard nothing so I just called them spoke to a very polite young man who was obviously following a script and basically 9 weeks since ordering and I have no idea when the shed will be delivered even though Billyho website is still quoting 1-4 weeks on the shed I ordered!!!

STAY WELL AWAY
I placed an order for a BBQ 2 months ago. Delivered wrong item 3 times with no notification of delivery. Absolutely no customer service, I have tried to speak to them repeatedly and they refuse to respond. Have been told by Billy Ho, ‘DO NOT BUY from them either’, there are manufacturing problems, now the excuse is they’re not selling the item anymore however, they’re still selling them on other sites.
Absolute shambles.

The delivery driver was very rude and impatient. My hubby offered to help off load the shed from the truck. The driver started ‘ranting’ & raising his voice saying each customer is allocated only ten minutes. My hubby said he spent five minutes of this allocation ‘ranting’. However after this, the delivery went smoothly. Staff need customer service training.

**DO NOT BUY FROM THIS COMPANY** **DO NOT BUY FROM THIS COMPANY** Please take my advice and avoid this company at all costs. They also trade under the names of **GARDEN BUILDINGS DIRECT** and **BILLYOH**. Really long story short, I bought garden furniture from them in April through the B&Q website. They are listed as a "trusted seller". It arrived damaged and since then they have failed to send me a replacement or uplift it for a refund. I have been told on NUMEROUS occasions that a courier had been arranged for a certain date and I have waited home. Probably about 8 times now over the past few months. They have never arranged this or randomly send a courier to my door without telling me. Unfortunately on each of these occasions I have been out the house. I am over £500 out of pocket and this company just do not care. Customer service is appalling. I have spoken to the company via email and on the phone and have got nowhere. I can't stress to you enough **DO NOT BUY ANYTHING FROM THIS COMPANY**

Keep well away from this scam company!! They

Ordered a summer house, billy oh Picton corner summer house. on 17th June 2024.delivery 6 to 7 weeks! Now 8 weeks later after trying to get hold of them and a circle of phone calls from live chat no answer calls and nightmare to to solve anything on line as it just says call customer care? I have sent an email to cancel this order and will be taking matters further.
They sent a reply email saying they have recieved my cancellation
And will contact me in 24 hours. Which they haven't.!!
Don't order from this company!!