Kybotech Limited Reviews 

1,552
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Summerhouse.... Kit comprised of so many low quality, warped panels, flimsey floor, timber shaped as bananas & doors warped so as impossible to assemble without capenter input. The quality of materi... See more

Company replied

Rated 1 out of 5 stars

I would rate this less if I could. I’ve been waiting 8 weeks for an order that was scheduled for 5. I’ve since cancelled the order due to no delivery which was accepted by their customer servi... See more

Company replied

Rated 1 out of 5 stars

Ordered a shed from there company Garden Buildings Direct. Cancelled order end of December due to a missed delivery with no promise of a new delivery date, just an open order. Promised several times a... See more

Company replied

Rated 5 out of 5 stars

Delivery of my new workshop was made exactly according to my requirements. My building was large and so came on two delivery trucks thankfully with some time in between. Friendly and helpful drivers.... See more

Company replied

Company details

  1. Garden Center

Information provided by various external sources

Kybotech Limited operate a number of online retail stores within the home, garden and outdoor leisure sectors.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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1.7

All reviews

(1,552)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Communication on Progress

After the ordering procedure, which I have previously rated highly, I was kept informed of progress through to despatch. The only slight improvement would have been advice from the courier on the time window for delivery.

10 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Mr Simms

Thank you for your feedback, We do like to keep our customers up to date as much as possible.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Salesperson Greg was excellent

Salesperson Greg was excellent , great customer service , helpful, and able to assist with my purchase
Mistakenly ordered incorrect item , with Greg's assistance actually got item I wanted . Great job done ✔️

5 March 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Kevin

Thank you for your feedback on our excellent service, its great to hear your feedback.

We are glad we were able to assist you.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

I needed to change my order and the…

I needed to change my order and the staff were really helpful. I would definitely recommend this company

28 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Anne

Thank you for your feedback on our service.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

A great service provided

A great service provided, delivered as expected and communication quick.
The only thing I would change is all the screws, nails etc are in one big bag! But that's just frustrating not dramatic

16 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Aubrey,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated.

Best wishes
Kybotech Limited

Rated 5 out of 5 stars

Great shed..just like to say how polite…

Great shed..just like to say how polite and helpful the driver was…top man. Cannot fault the shed thank you all kind regards Kevin

15 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Kevin,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated

Best wishes
Kybotech Limited

Rated 5 out of 5 stars

Excellent service

Excellent service, when ordering, answered all questions.
Looking forward to delivery x

10 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Tony

Thank you for your feedback on our excellent service.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Good to know

I got a summer house four years ago from you and needed some spare parts after storm damage. No bother! The telephonist was very pleasant and professional. She took my order and it was delivered to the door within a few days by a pleasant driver, at very little cost.

10 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Gwen

Thank you for your feedback on our service, It's great to hear your comments.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Regular updates

Bought a log cabin from this company, i was kept informed of regular updates. Delivered well packed, great online downloadable instructions and video 10/10

9 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Thomas,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated

Best wishes,
Kybotech Ltd

Rated 5 out of 5 stars

Excellent service…

Excellent service…. Good quality product! And I’ve assembled a few😀

2 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Martin,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated and we are pleased to see you are happy with our product and service.

Best wishes,
Kybotech Ltd

Rated 5 out of 5 stars

Ordered shed and was followed up with a…

Ordered shed and was followed up with a call. Requested delivery date change which was sorted and info on delivery e-mailed to me straight away. Very helpful and a pleasure to talk to on phone.

2 February 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Devizes,

We are pleased to see you have had a great time with our company and our service. We appreciate you taking the time to provide us with feedback on your experience

Best wishes
Kybotech Ltd

Rated 3 out of 5 stars

Needed a decent good looking secure…

Needed a decent good looking secure shed for sons motorbike and associated stuff in a hurry (last one blew down in storm, and looked awful).

Site easy to use and informative, love the practical, high quality and choices. I ordered the one I wanted and tecieved prompt and clear confirmation wirh delivery and additional info.

HOWEVER, the extras looked great (shelfs, hanging pegs etc) but the option to buy disappeared when ordering. Also, I wanted to order the plastic base system but ditto - site wouldn't offer the option when actually ordering.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service and I knew when package…

Great service and I knew when package would arrive....excellent delivery thank you

31 January 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Jeanette,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated.

Best wishes
Kybotech Ltd

Rated 5 out of 5 stars

Great service by seller

Great service by seller. I was immediately contacted by the seller and was very happy with the service

30 January 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Gina

Thank you for your feedback on our service.

Kind Regards

Kybotech Ltd

Rated 4 out of 5 stars

Excellent pre delivery and delivery…

Excellent pre delivery and delivery service. Your delivery information kept us updated and your delivery driver was first class. The loss of a star is for your assembly instructions. They were not easy to follow at all

29 January 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Karen

Thank you for your feedback on our service, We do like to keep our customers up to date as much as possible.

Kind regards

Kybotech Ltd

Rated 5 out of 5 stars

Excellent shed

Excellent website, easy to order, great delivery communication too. It was easy to assemble (would have preferred two complete roof panels instead of t&g) and instructions were very clear. Price was very competitive too.

28 January 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Ian

Thank you for your feedback on our service and delivery.

Please be assured we will pass on your comments.

Kind Regards

Kybotech Ltd

Rated 5 out of 5 stars

Prompt delivery from point of order

27 January 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Good afternoon,

Thank you for taking the time to provide us with feedback on your purchase and we are pleased to see that you were happy with the delivery service provided.

Best wishes,
Kybotech Ltd

Rated 4 out of 5 stars

THE SHED IS WELL MADE VERY HAPPY WITH…

THE SHED IS WELL MADE VERY HAPPY WITH THAT.BUT WHEN I WENT TO PUT THE FELT ON THE ROOF IT WAS FLAT NOT ROLLED. SO WHEN I WENT TO LAY IT IT RIPPED.SO I PUT IT IN THE BIN.ITS OK I GOT SOME FELT ALL DONE NOW THANKS .

21 January 2022
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Dear Terry.

We are glad to hear you are happy with your purchase.

We are sorry to hear your concerns on the felt received, We are more than happy to look into replacing this for you?

We would be grateful if you could get in contact with us, so we can resolve this for you.

Kind Regards

Kybotech Ltd.

Rated 5 out of 5 stars

Fab and friendly service very helpful…

Fab and friendly service very helpful and we will be ordering more products soon

13 December 2021
Unprompted review
Kybotech Limited logo

Reply from Kybotech Limited

Good afternoon,

Thank you for taking the time to provide us with feedback on your purchase, it is greatly appreciated and we hope you enjoy your product.

Best wishes
Kybotech Ltd

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