Kitchen Wizard Reviews 8

The project was refurbishment of our kitchen: new doors, drawers etc. The units were well-fitted by Damien and Mark, bar a few small niggles which were sorted. The problem lay with the dark Mirostone which we chose for our worktops, or more particularly the joints between sheets; we only found out late on in the proceedings that the fitters had no prior experience of working with this particular product. As a result the areas around the joints were left matt which the rest had a shiny finish. The fitters returned finally (on 19th June) and sanded the whole area and then polished. The result is a mix of matt and shiny so not entirely satisfactory.
The whole business was made so much more difficult by a total lack of regard for the customer; our concerns and questions were either dismissed or ignored, and the level of rudeness from the office was quite extraordinary

My elderly parents had a kitchen makeover with this company a lovely result. They have amazing after sales service . Small plumbing fault nothing to do with the kitchen company and it was sorted immediately. Thanks to all involved. It made an elderly couples experience stress free😁😁

I felt the service I received was very poor, which in turn made me feel uncomfortable asking for let them finish the work that should be done.

This project has been delayed multiple times due to a combination of poor communications and incorrect measurement. We havent been able to cook properly for nearly 2 weeks

Not to mention there is a lot of waste left in the garden, some heavy wooden panels were simply left on our stairs unprotected, what happena should they fall upon us and cause harm?!

I give them the 50%deposit at 28/02/2019, and pay other 40% at 17/04/2019 like they ask for.the work should start at 18/04/2019

But they didn't came for work in time and in the afternoon some came remove the old kitchen.

Then interesting things are coming.they told me because they didn't have the new kitchen right now so they can not finish the job tomorrow and because Easter coming they need change to 23/04/2019 .Ok, I accepted it.

But I don't understand why there is such a thing after repeatedly stressing that they can collect money the day before they start working.

The problem is that they took the money but didn't start working on time and put the start time ahead of the long Easter weekend, which means my family need to live 5 days without a kitchen.

This is just the beginning of the problem

They came on April 23 and then the next day I thought the size of the cabinet is wrong. The door opening direction of the cabinet door is wrong, the door can not be opened. With my consent, they saws off some shelf under the windows.

Then they modified the cabinet size on site but the door need to order again.

At the end of the second day They told me that there is only a little work left so they will finish the rest of the work together next time，if the door not ready tomorrow they will let the company give me a call.

There is a lot of waste left in the garden, some heavy wooden panels were simply left on our stairs unprotected，Can you imagine how dangerous it would be if a 3-year-old boy ran around in the house?

Then they didn't show up again all week.I also hope that they may come next Monday.

I contacted this company on Monday. They said that door should order and they don't know how long does it take.

I propose to finish the rest of the work first.I can even install it myself when new doors come.

Yesterday, at my strong request, they promised that someone would install it at 2 pm.At 2:35, the worker called me and said that the car was broken.They can't come today.

Ok, such an emergency should be considered accidental.I told the company, please be sure to install it tomorrow.

I got a call this morning. They said that the car was not repaired and it is not coming today.

I was a little angry at this time.Is there only 2 installers and one car for the entire company?

I don't know when they are ready to finish the work, but if the big board on the stairs is drop down and someone is hurt, I think this should be their problem.

I can only wait patiently

Here, please take a look at their remaining unfinished work：

1、The outside board of 2 new cabinets and the door（need order）

2、 the worktop of 1 cabinet

3、the worktop for the half-wall

4、the board under the cabinets

5、outside cove of some old cabinets.

6、1 cabinet door

7、The board up to the ceiling

8、The Range hood！！

I am extremely disappointed because I don't feel like a valued customer here.I hate to make a fuss, but I feel it's necessary to draw this to everyone attention.

This unpleasant experience is full of changes over and over again.They asked the customers what I did on time, but they failed to fulfill their services again and again for various reasons.

I hope that my experience will not happen to you.

Quite rude to speak to on the phone. I needed a smaller drawer unit for my kitchen and as they are a local specialist kitchen company I thought they would be able to help. Granted my kitchen was not purchased through themselves however the unit did not need to completely match (just a plain drawer unit). Initially they seemed helpful; giving me a price and the dimensions, but then basically got told to go away. Being told to "just to go to B&Q" for something which they don't sell (hence the reason I contacted them) was rather frustrating. Very much got the impression that he could not be bothered.

I would highly recommend this company. Very professional and brilliant end product!

Very happy customer.

A GOOD JOB WELL COMPLETED THANK YOU

I have no reservations in recommending Kitchen Wizard to anyone wishing to update their kitchen. The whole experience from initial contact to final finishing touches has been handled in a very professional and courteous manner. There is a wide range of choice of colours, styles, doors, handles - something to suit all tastes. I am very pleased with mine.

Had a face lift to the kitchen thanks to kitchen wizard new high gloss Cabernet doors draw faces and worktop counters very fast turn around from roger coming to measure up to it being fitted his fitters where very polite and hard working highly recommend kitchen wizard