The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace... See more
Company replied
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while... See more
Company replied
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they ans... See more
Company replied
Company details
Written by the company
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes. With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers. Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal. KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families. Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
Contact info
3011 Ave K, 11210, Brooklyn, United States
- 718-475-5000
- carlos@ktstrust.org
- www.ktstrust.org
4.8
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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Terrific company with kind staff
I have been using KTS for several years now to manage my mom‘s pooled trust and have been nothing but satisfied with the service as well as the ease of using their portal/website. I have also managed a cousins trust for several years with another company that is not nearly as good as KTS. I have never had any issues with KTS, but anytime I’ve had to contact them for questions. I have only been met with kindness, consideration, caring, and true expertise as they are well knowledgeable in their business. Furthermore, they are always willing to help. My experiences have only been positive and I am more than happy to recommend them.
24 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad we've been able to make managing your mom's pooled trust easy and that the portal has worked well for you, Lara. Having that comparison with another company makes your feedback even more meaningful to us. It's wonderful to hear that our team has always treated you with kindness and expertise whenever you've reached out. We truly appreciate your recommendation and the trust you've placed in us over the years.
Working with KTS has been a wonderful…
Working with KTS has been a wonderful experience! I must say that it would be hard for me to single out any one employee who has been great to work with as I never had a bad experience with any of them! I was managing a trust for a close friend of mine for almost 5 year 2021-2026, and it was never a problem submitting bills and having having everything paid on a timely basis!
23 March 2026
Unprompted review
Reply from KTS Pooled Trust
Working with KTS has been a wonderful experience! I must say that it would be hard for me to single out any one employee who has been great to work with as I never had a bad experience with any of them! I was managing a trust for a close friend of mine for almost 5 year 2021-2026, and it was never a problem submitting bills and having having everything paid on a timely basis!
The kind of service you guys give in general.
I've been treated with respect and professionalism, I've received all kind of information, also my request!
19 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're glad you've been treated with respect and professionalism, Ubaldo. It's also great to hear that you've received the information and support you needed. We appreciate you sharing that.
Great Experience
We have been using KTS for 3 years now and from day one they have been fabulous. From trying to learn how to navigate an elderly parent being on Medicaid and using a pooled trust to getting it up and running, they have been there to explain and expedite everything. Customer service is great and responds quickly and all bills are paid right away.
19 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad we could help you navigate everything from day one, Karen. We know learning how Medicaid and pooled trusts work can feel overwhelming, especially when it involves an elderly parent. It's wonderful to hear that our team was able to explain everything clearly, get things running smoothly, and that the customer service and bill payments have been consistently quick. We appreciate your trust over these past three years.
Tanya is Wonderful
Tanya is proactive, knowledgeable, and very helpful. She has helped me through a difficult time with compassion.
19 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad Tanya has been able to support you with such care and knowledge during a difficult time. She truly does go above and beyond, and we're grateful she could be there for you when you needed it most. Your kind words mean a lot to us.
I am very happy with KTS
I am very happy with KTS. They are very helpful especially during a difficult time. I would highly recommend them.
18 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad we could be helpful during such a difficult time, Joanne. Knowing that we made a difference when you needed it most means a lot to us. We truly appreciate your recommendation.
I was a member of KTS for few years.
I was a member of KTS for few years.
The service was excellent. They fast respond any call or email. Very professional & emphatic & patient &understanding & friendly staff.
Always available to answer questions.
The enrollment process was fast and easy.
The speed of bill payment is excellent.
Highly recommended to my families and friends.
18 March 2025
Unprompted review
Reply from KTS Pooled Trust
We're so glad we could serve you well over those few years, Rafaela. It's wonderful to hear that our staff was professional, empathetic, and always available when you needed them, and that everything from enrollment to bill payments went smoothly. We really appreciate your recommendation to your family and friends. That means a lot to us.
KTS's Performance
I’ve had a great experience with KTS Pooled Trust. Tanya and her team have been absolutely paramount in helping me over the years, especially while I was caring for my parents. Their professionalism, responsiveness, and genuine compassion made a difficult time much easier to manage. I truly appreciate their support and highly recommend them to anyone in need of these services.
18 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're so glad Tanya and the team could be there for you while you were caring for your parents, Michael. We know how difficult that time must have been, and knowing that our professionalism, responsiveness, and compassion helped make things more manageable means everything to us. We truly appreciate your kind words and your recommendation.
Geratric Care Manager…
As a professional Geratric Care Manager KTS has become my preferred "go to" pool trust" for my clients. Staff is responsive; friendly and accomodating. Client feed back also reflects my experience.
Hector P.
17 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're honored that you trust us with your clients, Hector. Knowing that as a Geriatric Care Manager you've made us your go-to pooled trust says a lot, and we're glad both you and your clients have had positive experiences with our responsive and accommodating staff. We really appreciate that.
Carlos was a great help in onboarding…
Carlos was a great help in onboarding us into the program. Payments made to differing vendors was made with ease and efficiency!
16 March 2025
Unprompted review
Reply from KTS Pooled Trust
That's wonderful to hear. Carlos really is great at making the onboarding process smooth, and we're glad the payments to your vendors have been handled efficiently. We appreciate you sharing that.
excellent prompt service…
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they answered any questions clearly and promptly, helped guide me when I was confused, and helped me maximize my Medicaid benefits.
16 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're so glad we've been able to support you over the past five years. It's great to hear that the portal has been easy to use and that our team has been able to answer your questions clearly and guide you through the process. Helping you maximize your Medicaid benefits is exactly what we're here for, and we really appreciate you sharing your experience.
Former client
I was directed to KTS Pooled Trust by my Mother's medical social worker. We set up an account for her. All was going well. Unfortunately, my Mother had to transition to a long term care facility and we know longer needed the account. I was very happy at how easy it was to cancel the account. It was a hard time and the ease in which we were able to deal with her account with KTS was really appreciated.
15 March 2025
Unprompted review
Reply from KTS Pooled Trust
We're really sorry to hear about your mother's transition to long term care. We know how difficult that time must have been for you and your family. We're glad we could make closing the account as easy and stress-free as possible during such a challenging period. That truly means a lot to us.
Fast and accurate
13 March 2026
Unprompted review
Reply from KTS Pooled Trust
We appreciate that, Joseph. Fast and accurate is exactly what we strive for.
Highly efficient disbursement processing
KTS processes my disbursement request each month promptly and payee receives funds within 1-2 days. Always top notch service; never an issue with deposits or disbursements. In working with them for 2+ years, I've only had to call CS once and that was a very positive experience too.
13 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad everything has run so smoothly for you over the past two years, Ned. Knowing that your disbursements are processed promptly and that you've rarely needed to reach out says a lot, and we appreciate that the one time you did call, it was a positive experience. Your trust means a lot to us.
At the start of the process
At the start of the process, it was a little confusing, we had never heard about a pool trust. We did our research to better understand what a pool trust was. A friend suggest KTS for our needs, working with KTS has been a pleasure so far. Any time we had a question the staff was very receptive to our needs and assisted us. I would recommend KTS to a friend.
12 October 2025
Unprompted review
Reply from KTS Pooled Trust
We're glad your friend pointed you in our direction, James. We know the pooled trust concept can be confusing at first, especially if it's something you've never encountered before. We're really happy to hear that our staff has been receptive and helpful whenever you've had questions. It means a lot that you'd recommend us to others.
The website is easy to use and the…
The website is easy to use and the communication with the staff is easy.
11 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're glad the website has been easy to navigate and that communicating with our staff has been straightforward, Sal. We appreciate you sharing that.
Very easy to use
Very easy to use. Payments were seamless. Knowledgeable staff when i had questions.
10 March 2025
Unprompted review
Reply from KTS Pooled Trust
We're really glad the system has been easy to use and that payments have gone smoothly for you, Melanie. It's great to hear our staff was able to answer your questions clearly when you needed help.
KTS has helped with the whole process…
KTS has helped with the whole process of setting up the account and explaining how the pool trust works. Great staff, is willing to help with every detail. It's wonderful that they have the interest of the disabled and elderly people in mind. I would recommend Kts to anyone who needs this kind of help. Been just over 6 months now with kts.
8 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad we could help you through the setup process and make sure you understood how everything works, Peggy. It's wonderful to hear that our staff has been supportive with every detail. Knowing that you see how much we care about the people we serve means a lot to us. We appreciate your recommendation and your trust over these past six months.
My experience is very good
My experience is very good. I’ve been using this since 2022. When I send the bills that need to get paid they receive it and get it done. Whenever I need something they respond and it’s done. They are professional and nice. It’s very helpful.
8 March 2026
Unprompted review
Reply from KTS Pooled Trust
We're really glad to hear that, Bianca. It's great to know that since 2022, we've been able to handle your bills promptly and respond whenever you've needed something. We appreciate you sharing how helpful the service has been for you.
Excellent company with amazing service!
Excellent company with amazing service!
7 March 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Mike. We really appreciate you taking the time to leave such a great review. It means a lot to us to know you've had an amazing experience with our service.
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