The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace... See more
Company replied
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while... See more
Company replied
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they ans... See more
Company replied
Company details
Written by the company
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes. With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers. Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal. KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families. Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
Contact info
3011 Ave K, 11210, Brooklyn, United States
- 718-475-5000
- carlos@ktstrust.org
- www.ktstrust.org
4.8
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was hesitant...
I was hesitant to use any trust because I didn't want it to be difficult to access funds. I do not have this problem with KTS Pooled Trust and they respond to all of my inquires the same day or the next day. I am very pleased with them.
9 July 2026
Unprompted review
Reply from KTS Pooled Trust
That hesitation is completely understandable, Valarie, and it's one we hear from many families considering a Medicaid pooled income trust for the first time. We're really glad KTS Pooled Trust has been able to put those concerns to rest with reliable access to funds and same day or next day responses. Knowing you're pleased means a lot to us. Thank you for sharing that.
Very helpful and trustworthy stuff
Very helpful and trustworthy stuff. Always available to answer questions and provide advise .
5 June 2026
Unprompted review
Reply from KTS Pooled Trust
Trustworthy and always available are two qualities that matter most when families are navigating Medicaid planning and pooled income trust administration in New York. We're glad our team has been there for you with helpful guidance and advice whenever you've needed it, Vlada. Thank you for that.
KTS paid bills as soon as they are…
KTS paid bills as soon as they are submitted. Whenever I request a printout of all disbursements the reply is swift.
4 July 2026
Unprompted review
Reply from KTS Pooled Trust
Got it, I'll make sure not to repeat that response. Send the next review whenever you're ready!
I have been very pleased with KTS…
I have been very pleased with KTS pooled trust.
Whenever I have called needed certain documents. As soon as I hand up it’s there.
Recommend them highly
18 March 2026
Unprompted review
Reply from KTS Pooled Trust
That kind of turnaround speaks for itself, Lori. At KTS Pooled Trust we know that when our members need documents related to their Medicaid pooled income trust, they need them fast. We're really glad we've been able to deliver that for you consistently. Thank you for the recommendation.
We have been with KTS for many years
We have been with KTS for many years ! They have the best and most professional and courteous team . Thank you KTS! Highly recommend
1 July 2026
Unprompted review
Reply from KTS Pooled Trust
Years of trust and confidence mean everything to us, Esther. Having families rely on KTS Pooled Trust year after year for their Medicaid pooled income trust needs in New York is something we never take for granted. We're grateful for your loyalty and your kind recommendation. Thank you.
Your customer service staff are always…
Your customer service staff are always knowledgeable, courteous, and empowered to act. We do not get transferred to multiple individuals for service. Response is prompt and problem free.
14 June 2026
Unprompted review
Reply from KTS Pooled Trust
Norva, thank you for pointing this out! Nothing matters more to us than making sure you never get bounced around when you call about your Medicaid pooled income trust. Our team at KTS Pooled Trust is trained and empowered to solve things on the spot, and we're so glad your experience has been prompt and problem free.
Working with KTS
Working with KTS has been a great experience. I often call with questions. The representatives there are knowledgeable and patient.
I would highly recommend KTS.
1 June 2026
Unprompted review
Reply from KTS Pooled Trust
Debbie, thank you! We know questions come up often when managing a Medicaid pooled income trust, and our team genuinely enjoys taking the time to answer them with patience and care. We're so glad working with KTS Pooled Trust has been a great experience, and we truly appreciate your recommendation.
KTS Pool Trust
They provide a process under Medicaid for paying the my bills on time..
28 June 2026
Unprompted review
Reply from KTS Pooled Trust
Jowanza, thank you for sharing this! Paying your bills on time through a Medicaid compliant pooled trust process is exactly what KTS Pooled Trust is here for. We're glad everything has been running smoothly for you.
Very considerate to every one of our…
Very considerate to every one of our needs and questions.
27 June 2026
Unprompted review
Reply from KTS Pooled Trust
Steven, thank you so much! Being considerate of every need and every question is at the heart of how we handle Medicaid pooled income trust services at KTS Pooled Trust. We're always here whenever you need us.
A little effort needed to set things…
A little effort needed to set things up, but once it is done, the system works like a well wound clock, with little to no further input needed.
24 June 2026
Unprompted review
Reply from KTS Pooled Trust
John, we love the well wound clock description! You're right, setting up a Medicaid pooled income trust takes a little effort upfront, but once your enrollment is complete, KTS Pooled Trust keeps your bill payments and disbursements running automatically with little to no input needed. We're so glad it's been working seamlessly for you.
The people at KTS are always friendly…
The people at KTS are always friendly and efficient and ready to help, even when things get complicated. I have been recommending them to my friends for some time now.
24 June 2026
Unprompted review
Reply from KTS Pooled Trust
Esther, thank you from all of us! Even when Medicaid planning and pooled trust matters get complicated, our team is always ready to jump in with friendly, efficient help. Recommending KTS Pooled Trust to your friends is the greatest compliment we could ask for. We're truly grateful.
Easy to use and staff is amazing.
23 June 2026
Unprompted review
Reply from KTS Pooled Trust
Alison, thank you! An easy to use platform and an amazing staff are what we work hardest on at KTS Pooled Trust, so hearing both from you means so much. We're glad managing your Medicaid pooled income trust has been simple.
KTS processes both debits and credits…
KTS processes both debits and credits to my account promptly and efficiently. They have made sure that all processing keeps my wife’s account in impeccable order, making it easy to manage our finances. Thank you for such great service.
23 June 2026
Unprompted review
Reply from KTS Pooled Trust
Robert, thank you for these kind words! Keeping your wife's Medicaid pooled income trust account in impeccable order with prompt, efficient processing is a responsibility we take to heart at KTS Pooled Trust. We're so glad we've been able to make managing your family's finances easier.
My KTS experience
I have use kts for close to two years and my experience with them is smooth and reliable. They get to the point and help with things that I need to open an account and bills are paid in timely fashion.
23 June 2025
Unprompted review
Reply from KTS Pooled Trust
Howie, thank you for sharing this! Close to two years of smooth, reliable Medicaid pooled income trust service is exactly what we aim for at KTS Pooled Trust. From opening your account to getting your bills paid on time, we're always here to get straight to the point and help.
I am highly appreciative of kts pooled…
I am highly appreciative of kts pooled trust services, as it allows me to tend to other pertinent issues. Thus far, I am very satisfied with the help being provided and cannot thank you guys enough. You are 5 stars all the way. Best to you
22 June 2026
Unprompted review
Reply from KTS Pooled Trust
Abraham, this means so much to us! Knowing that KTS Pooled Trust handles your Medicaid pooled income trust so you can focus on other important things in life is exactly why we do what we do. Thank you for the five stars, and all the best to you as well!
High Recommendation
KTS has helped my mother with her pooled trust account and administer her payments since 2022. The team has been responsive and prompt in reimbursements. I would highly recommend KTS.
22 June 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much! Helping your mother with her pooled trust account and administering her payments since 2022 has been our privilege at KTS Pooled Trust. We're glad our team's responsiveness and prompt reimbursements have made a difference for your family, and we truly appreciate your recommendation.
Excellent Customer Service
Any issues that I have had, customer service has worked fast to resolve it. They answer emails almost immediately and that has been very helpful!
15 May 2026
Unprompted review
Reply from KTS Pooled Trust
Lisa, thank you! Fast issue resolution and near immediate email responses are what every member managing a Medicaid pooled income trust deserves. We're so glad our customer service team at KTS Pooled Trust has been there for you every time.
Highly recommend!
I had an exellent experience with KTS Pooled Trust organization over the last several years: very dependable, organized, and responsive. Highly recommend it!
19 June 2026
Unprompted review
Reply from KTS Pooled Trust
Elaine, thank you for these wonderful words! Being dependable, organized, and responsive over several years of managing your Medicaid pooled income trust is exactly the standard we hold ourselves to at KTS Pooled Trust. We're so grateful for your recommendation.
Reply from KTS Pooled Trust
Steven, thank you! Amazing and helpful is what we strive to be for every member at KTS Pooled Trust. We're always here for you.
KTS made the Medicaid and Pooled Trust…
KTS made the Medicaid and Pooled Trust process much less stressful than I expected. Their team explained everything clearly, answered my questions promptly, and made the entire process easy to understand. It’s reassuring to know my bills are being handled each month, and I would confidently recommend KTS to anyone who needs help navigating Medicaid and pooled trust services.
John H.
Long Island New York
18 June 2026
Unprompted review
Reply from KTS Pooled Trust
John, thank you for sharing this! We know the Medicaid and pooled income trust process can feel overwhelming at first, especially for families on Long Island and across New York, so hearing that our team made everything clear and stress free means the world to us. Knowing your bills are handled each month is exactly the peace of mind we want every KTS Pooled Trust member to have. We're grateful for your confident recommendation.
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