A broken door handle (3 months after fitting)
I had new doors and windows fitted 3 months ago. Now, the door handle is broken - it won’t lift up to open the door. This poses a fire risk, as we couldn’t escape via this door in the event of a fire. The company has said they’ll contact me when they get around to it, sometime this week. Let’s hope we don’t have a fire in the meantime.
Update: The carpenter who fitted them told me he’d contacted you about the issue last week. He is the one who said you’d contact me. He will phone you again today.
Further update: So, the company eventually sent someone around, more than a week later. The problem was faulty manufacturing in the locking mechanism. Replaced with newer manufactured mechanism. Let’s see
Reply from KPK Døre og Vinduer
Dear Lee
We are very sorry that your handle is broken. I am sure that the problem will be fixed as soon as possible.
Meanwhile, hopefully you are able to use another door.
Update: We are unable to find the issue here, so please contact us and provide your order number if you need our help resolving it.
Best regards
Helle Riisager, KPK
