Kover-it  Reviews 237

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability and excellent fit, often lasting for many years even in challenging weather conditions. The service, from initial inquiry to delivery, is frequently described as excellent, with many appreciating the helpful and communicative staff who ensure a smooth process and perfect fit. Some people also felt that while the production time could be extended, and the initial cost might seem high, the exceptional quality and longevity of the products ultimately represent good value. A few customers also mentioned minor issues with courier inconvenience or an initial fit, but these were quickly and effectively resolved by the company.

What people talk about most

Product

Consumers consistently express high satisfaction with the product quality. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast delivery times,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent service from... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from start to finish! Delivered within the estimated time frame and the covers are a high quality product, fitting the chairs perfectly. A quick call confirmed the chair measurements... See more

Company replied

Rated 5 out of 5 stars

I bought a bespoke garden table-top cover from this company over ten years ago. It's been subjected to ten years of English weather and has only just started to let in a bit of water so I've replaced... See more

Rated 5 out of 5 stars

Our new covers for our garden furniture look great, fit really well and appear to be excellent quality! We did have an issue with the fit of one of the covers sent initially. Kover It handled it reall... See more

Rated 5 out of 5 stars

I have used Kover-it numerous times over the past 10 years. Everything they have produced has been perfect. I am glad to say Chris and the new team have maintained the quality and the service. I woul... See more

Company replied


Company details

  1. Garden
  2. Custom Tailor
  3. Furniture Store
  4. Garden Center
  5. Outdoor Furniture Store

About Kover-it

Written by the company

We are a UK manufacturer of high quality long-lasting waterproof covers and bespoke waterproof covers for all types of outdoor furniture, including barbecue covers, kitchen unit covers and sofa set covers. We also manufacture heavy duty machinery covers, and waterproof Side Panels for Gazebo's, and pergola side curtains, as well as a range of other types of covers.

Our PVC-ST brand of covers have been known to last 10 yrs+, but the correct design, shape and fit is crucial in ensuring a practical, beautiful and long-lifespan. Our family business has been manufacturing for over 20 years, our ethos has always been about offering only the best performance marine grade covers that actually last, which is why we put a 5 years guarantee on almost all of our PVC-ST covers (subject to fair wear and tear, and domestic-use only).

We stock some of our own brand (PVC-ST) standard sized covers available immediately, and we also specialise in manufacturing custom made covers, which are tailored for the best fit and use.

Our experienced sales and design team has a vast knowledge on options for covering, as if you are not sure on how to cover your furniture we are happy to advise you. Over 99% of all of our covers are manufactured remotely, including even more complex covers, As our team will guide you how and where to measure, and we work very closely with our workshop to ensure our specialist team of machinists manufacture to the highest spec and quality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The pre-sale service from Chris at…

The pre-sale service from Chris at Kover-it was really helpful in ensuring the bespoke cover fitted our L shaped garden sofa. The cover material feels very robust and well finished.

There was a slight downside with the delivery of cover by FedEx who cancelled the delivery of the package on 4 separate occasions without providing any explanation or giving any options to collect from their local depot.

Despite the inconvenience created by the courier, I would be happy to recommend Kover-it.

30 March 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Hello John - thank you for taking the time to review our service and your furniture cover. Delighted to hear that you are happy with both, and would recommend us to others. Not so happy to hear that a third party supplier has slightly tarnished the overall experience for you. We'll be taking this up with FedEx directly.

Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, great quality product and made in the UK. What’s not to like!

30 March 2026
Kover-it  logo

Reply from Kover-it

Thank you for the lovely review.

Rated 5 out of 5 stars

Great product

Made to measure parasol cover. Great fit, very good quality material and prompt manufacture and delivery.

26 March 2026
Kover-it  logo

Reply from Kover-it

Hi Lee - great to hear that you are happy with your parasol cover. Thanks for your business.

Rated 5 out of 5 stars

A high quality product!

The website was very easy to negotiate, the product looked to be just what I needed. It arrived expertly package and is of high quality. Delighted with it!

9 March 2026
Kover-it  logo

Reply from Kover-it

Hi Philip - delighted that you're delighted!!

Rated 5 out of 5 stars

Amazing customer service and…

Amazing customer service and responsiveness. From the first email enquiry to the delivered product, this company and it's staff where brilliant. I made several enquiries and Kover-it was the first to respond, they understood my needs perfectly and represented this understanding with a visual reference of what they would manufacture. Even the shipping & delivery was overseen by the team at Kover-it. Absolutely perfect in every way, I can not recommend this firm enough and would buy from them again in a heart beat.

16 February 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Dear Andy - wow, what a review! We'd welcome you back as a customer any time. Thank you.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Delivered within the estimated time frame and the covers are a high quality product, fitting the chairs perfectly. A quick call confirmed the chair measurements and Jennie was really helpful with explaining dimensions (chairs are low seat with high back) - Louise

18 February 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Thanks Louise for your 5* review. Always good to hear from a satisfied customer.

Rated 5 out of 5 stars

First class all round

Jennie was extremely helpful in processing my order and kept me informed of delivery details. Product was received well packed and secure. It is now in place protecting our new arbour until warmer times.

25 February 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Hi Stephen - thank you for your lovely review. Great to hear your arbour cover fits the bill. You've also put a smile on Jennie's face. :o)

Rated 5 out of 5 stars

A great service from start to finish

A great service from start to finish. My order was delivered promptly and I’m very pleased with the quality of the product…would highly recommend!

20 February 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Hi Lynne - thank you very much for your positive review.

Rated 5 out of 5 stars

Great quality so worth the money

I needed a bespoke cover made for two aluminium Christmas trees. Chris gave me an initial price for two separate covers. They were quite expensive so after a few emails and drawings, we came up with a design for a single cover. It arrived yesterday and looks great on the trees and is very well made. This is the second cover I've had made. I had a cube made for my patio furniture and it's still going strong after nearly ten years

23 January 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Hi Anna - thank you very much for the positive review. Always pleasing to have repeat customers.

Rated 5 out of 5 stars

Very Happy

Product was well made and looked and felt capable of surviving all sorts of weather. It fitted our AFK Cottage Arbour perfectly.

26 November 2025
Kover-it  logo

Reply from Kover-it

Thank you very much for the positive review. Delighted to hear that its a perfect fit.

Rated 5 out of 5 stars

The service was outstanding with…

The service was outstanding with incredibly fast delivery by the carrier. The product itself was of exceptional quality and fit the arbor perfectly, as if custom-made.

8 January 2026
Unprompted review
Kover-it  logo

Reply from Kover-it

Thank you. We aim to please.

Rated 5 out of 5 stars

Very Satisfied

I have used Kover-it numerous times over the past 10 years. Everything they have produced has been perfect. I am glad to say Chris and the new team have maintained the quality and the service.
I would recommend them to anyone requiring quality covers that withstand UK weather and last for years.

10 December 2025
Unprompted review
Kover-it  logo

Reply from Kover-it

Thank you Gary - we love a 5* customer.

Rated 5 out of 5 stars

Garden Arbour Cover


Although the cover sounded expensive for my garden arbour when it arrived I found the quality of the product to be excellent and worth the cost. It is well designed and fitted the garden arbour very well. I feel confident that it has been made to last for many years.

26 November 2025
Kover-it  logo

Reply from Kover-it

Thank you Karen for the positive review. Our cover might be more expensive than alternatives, but we're confident it prove good value over time.

Rated 5 out of 5 stars

Chris handled my order- excellent…

Chris handled my order- excellent communication and service and covers delivered within 2 weeks. Perfect fit.

8 December 2025
Unprompted review
Kover-it  logo

Reply from Kover-it

Thanks Jackie - we aim to provide an excellent service throughout. Sounds like our Ops Manager, Chris delivered.

Rated 5 out of 5 stars

Efficient

Efficient. No fuss. Accurate well made product.

29 November 2025
Unprompted review
Kover-it  logo

Reply from Kover-it

Hi Phil - thank you for the excellent review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look