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KONE Reviews 19

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TrustScore 1.5 out of 5

1.7

Construction & Manufacturing
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Company details

  1. Construction & Manufacturing

Information provided by various external sources

Vi leverer branchens førende elevatorer, rulletrappe, rulleforoveautomatiske døre og innovative løsninger til vedligeholdelse og modernisering.

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1.7

Bad

TrustScore 1.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

One of the worst company I have ever…

One of the worst company I have ever used in My entire life. They get one star cause they do answer the Phone. Been waiting 7 days now for the OVERMONTØR to call me and tell me why the elevator is not repaired. And yes, called 5 times now and All 5 times they say that they will leave a message for him to call me. They have a contract, they get paid, but cant get a Phone call to explain why? Its Hard to believe this happens in Danmark!!!

28 August 2020
Unprompted review
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Reply from KONE

Hi Cody,

We are sorry to hear that you have had difficulties in reaching us. It is very important to us that all customers receive a good and fast service and we would therefore very much like to get in closer contact with you, so we can solve your case. Would you be able to either call our Customer Service at +45 35 87 80 00 and leave your name and phone number and a reference to this note on Trustpilot or write your contact information here in the Trustpilot thread? Then our Service Operations Director will contact you right away.


Kind regards
KONE Denmark

Rated 2 out of 5 stars

Terrible Service Contract company.

Terrible company to have a service kontrakt with !! They can fix the elevator so I give them 2 stars for that. Problem is, they do not do what they promise. They are supposed to call me every time they come out. Out of the last 10 service called, they only called twice. I then most of the time have to call them to see what status is, and its sometimes they need parts or someone with more experience.. But did they call me to tell me the status. NO !! And late in the day you call, and they try to send vagt out, which is extra cost even though they have a contract and should of come that day.. I sure hope the ejendom I take care of will choose a new elevator company soon !!!

19 May 2020
Unprompted review
Rated 1 out of 5 stars

Den lokale KONE elevator er ofte helt…

Den lokale KONE elevator er ofte helt eller delvis defekt.
I øjeblikket er den helt død.
Fejlerne ligner ofte dem, der beskrives i følgende Youtube-video:
EPIC FAIL!!!!! The Kone EcoDisc Scenic elevator is having major issues & breaking on camera!.MP4

9 December 2018
Unprompted review
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