Komplett.dk Reviews 

I bought some computer parts 3 years ago. Had to wait an extra 2 weeks for my RAM, the date for when they would get them kept changing. Bought a graphics card on black friday this year, it was in stock. After 4 days my order gets cancelled cause apparently it was not in stock, and they were "slow" to update their stock for black friday. They could update a processor upgrade pack in one hour on black friday though, changed ryzen5 in the deal to ryzen7 so you pay 1.5K kr more.

EDIT: Pretty nice customer support, 2 stars

Tak til Ashly i kundesupport for fantastisk service. :)

MvH. Lasse

They did not have the ordered item I stock and they did not tell me. I actively had to ask them when they would send my item before they told me. They could not give a date of delivery (not even an approximate one). Bad costumer service.

Amazing, what others can't Komplett can ! That's for sure !
Got my product within time, even tho i got disappointed out of every other store, yso you sure komplettet my day ! :D <3

I've been shopping electronics at komplett for many years now. Both shopping and for looking up different items. The shop is amazing and really user friendly. Alot of options when searching, and they are generally good at hightlighting their deals on the frontpage. A bit pricy but well worth it. If your item has faults or damaged under travel, they are really good at giving you a new or compensating. Of course depending on the item and condition. I'd recommend this any day.

Amazing experiences. Never had any trouble with them. Keep it up!

Please be aware that in case you have considered to purchase an item on komplett.dk with insurance (via Vardia) that it’s completely waste of money (and time, your time, arguing with Komplett “customer service” personale).
I purchased an headphone for 1.500DKK in Dec.16 which got stolen in April 2018.
At first I filled the issue via the template on komplett.dk and received feedback almost immediately where Vardia was asking some additional questions which I prompt answered.

A couple of days later I have received an “Returanmodning” (No. 701746791) from Komplett where I thought what I should return since the item got stolen.
Maybe the empty package for proof of that I owned the product?
Anyway to resolve that issue I called Komplett customer service to discuss the further approach.
I have been told by Komplett’s customer service personal that this was an error in their system and that the insurance case in not closed yet and that I will hear from either them or Vardia (the insurance company) within a week.
I wrote to Vardia after that with no response since, and this is now 3 weeks ago.

I will not use anymore of my time (more hours than I already spent) on a insurance case of a net worth of 1500DKK.

Furthermore will I limit the purchases at komplett down to a minimum and use rather any other webstore to purchase my electronic articles.
After being a customer over 8 years and purchases performed over a 100.000DKK I expected “more” from Komplett.

Best customer service ever. Credits to Benjamin and Meena. Fast delivery and always best prices.

their customer support is the best such a good sport especially ashley

Have brought alot of of things from this website have never had any trouble and have gotten my stuff within a few days.

less than 1 day to get an answer with my mouse warranty. Thank you Akkhadet.

I bought a Blue Snowball microphone from them and many other things the past 5 years. I had a lot of problems with this microphone so i contacted them. After only 4 days i got my replacement product which even was free of charge due to the mistake. Their return policy and costumer service is amazing. A company you can trust.

Had technical problems with my PC bought 3 years ago. With the best professional help from complete, my PC works like before, thanks (Mina).

I love Komplett..

I now have bought from their website several times, and I have never been disappointed. I've bought various gaming gear like a mousepad or keyboard. I've also bought a lot of parts for my PC: CPU, PSU(Powersupply), harddrive and fans. I must say that I've bought many things - and I've never had an issue that couldn't be solved with Komplett. Their customer support is just amazing and so on point, that you can almost ask any question and expect a helpful answer. At least that's my experience.

Jeg elsker Komplett..
Jeg har nu købt fra deres hjemmeside flere gange, og jeg er aldrig blevet skuffet. Jeg har købt meget forskelligt gaminggrej såsom en musemåtte eller et tastatur. Jeg har også købt en masse dele til min PC: CPU, PSU (Strømforsyning), harddisk og blæsere. Jeg må sige at jeg har købt ret så mange ting - og jeg har aldrig haft et problem som ikke kunne løses ved Komplett. Deres kundeservice er fremragende og så spot on, at man næsten kan stille dem hvilket som helst spørgsmål, og forvente et godt svar. Det er i hvert fald min oplevelse.

//Anton

i've brought lots of stuff from Komplett. all of it came to my door pretty quick and in a nice packet. there they are doing a good job. but when it comes to returning products.... i've returned 2 products in total over the last 2.5 years, funny enough it has always been about the graphic-card that i brought from them, well not their fault, the first one went well. but for the second one, they told me that i've broken the warranty seal on the card it self?? i have barely touched that card, and that's when i'm installing or taking it from the motherboard. so they tells me on phone that they can't do anything about it and now i must buy a new one on an overpriced market.

I sent my laptop in for repairs 41 days ago, I got a quick and swift response three days later stating that it had arrived and it would take a few days for it to be examined. After 12 days I called them up asking why I hadn't heard anything from them as it had stated in the email it would only take "a couple of days", I was then informed by the person I was talking to that the laptop had been scrapped and they were just waiting on the last information from the insurance company so that they could figure things out. This was 26 days ago as of today. Since then I've called them four times. Two of those times I've been told that they couldn't quite figure out what was going on and they would call me back shortly, the first time was two weeks ago, and I was never called back, and the second time was last week, and I'm still awaiting a call. At this point I'm honestly just dreading having to call again, but because I'm currently a student and I've been without any form of computer for 41 days now, I had to call again. So I did. I spoke to someone who said that he couldn't quite understand why it was taking so long and what was going on, he completely understood my frustrations and said that he would try to figure something out and contact me again.
The problem is that this is the third time I've heard that I'll be contacted and so far I've heard nothing. So here I am, hoping that leaving this review might spark something, because I've never had an issue with Komplett before, but this experience has genuinely tainted my view of them.

A two part story for those concerned about delivery, repair, and warranty/guarantee.

I bought a high end gamer PC end of May 2014 and received it mid June 2014. When it arrived it was not in a working condition. They accepted to repair it however it went in and out of their repair shop 3 times before I received it in a working condition during October 2014. Each time I had to pack it down and send it in. There is an extended 3 year warranty/guarantee which of course should start from the date you receive a working product.

So after FOUR to FIVE MONTHS I finally received a product that worked. The various times it was sent in they changed entire parts ranging from CPU cooler, graphics card, wireless network card, and finally another new graphics card and Windows (as it had become corrupted).

In August 2017 the computer crashed while I was playing a game on Steam. It showed the BSOD (Blue Screen of Death) and powered down. It then powered on automatically before it powered down again and repeated. I manually shut it down through the power button and waited 15min before trying to turn it on again but it repeated turning on for a second or two before turning off. Repeated continuously. I tried a few more times but it didn't work. It sits there to this day still unused/not working.

I duly wrote to komplett.dk customer service and was told they could take it in for repair against a service fee of DKK 800 + whatever costs for parts that needed repair/replacement. I informed that since I received the working PC in October 2014 the 3 year guarantee runs out October 2017. They were not in agreement and insisted the 3 year guarantee started running the date I received it in June 2014 (although it was NOT WORKING). They have continued to reject the guarantee through multiple emails with their customer support.

I'm still awaiting them to accept their fault and repair under warranty/guarantee conditions.

Can therefore not recommend high value purchases or items with multiple parts that is built by Komplett.

Great delivery service I believe I got my order confirmed at 16:00 PM and received my package next day at 9:00 AM and to top it all off it was a Thursday Purchase so I didn't have to wait through the weekend.