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Review summary

Created with AI, based on recent reviews

Evaluating 1,960 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and the ease of ordering. Reviewers frequently mention fast delivery and the good quality of products, highlighting that items often arrive as described and in good condition. However, some people were dissatisfied with the customer service, citing issues with communication, unhelpful responses, and difficulties resolving problems. There are also mixed opinions regarding product quality and delivery times, with some customers experiencing delays, receiving incorrect items, or finding certain products to be of mediocre quality.

What people talk about most

Product

Users describe ambiguous interactions with product quality and service. Many reviewers praise the great... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery times,... See more

Price

Customers consistently note positive experiences with price, often finding products at great and affordable... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of ordering, fast delivery,... See more

Customer service

Consumers find customer service to be negative, with many reporting it as useless, frustrating, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Recently ported my mobile to Kogan mobile and the process was fairy straight forward. Instructions on the email was swift but unfortunately took a bit longer for my phone to work. Had to called for as... See more

Company replied

Rated 4 out of 5 stars

I am satisfied with Kogan, their products are awesome and resonable prices too. The fact you can find almost anything you're looking for is great. I will write another review when I receive my o... See more

Company replied

Rated 5 out of 5 stars

Ordered Hyundai Elantra trunk boot latch replacement on Tuesday night 07/04/2026 and received Thursday 09/04/2026 at 8.30am. Phenomenal turnaround! Swapped out damaged part same day and works perfectl... See more

Company replied

Rated 5 out of 5 stars

13Mar Bought Smarthome security camera door bell 3 Pro, excellent videos/pictures even in dark. Item Arrived fast. Plus 20Mar made an error in my order for micro sd cards yesterday, Inform them next... See more

Company replied


Company details

  1. Online Marketplace

Information provided by various external sources

Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!


Contact info

3.4

Average

TrustScore 3.5 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product quality is excellent.

20 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Matthew, thank you for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

I ordered my goods came within 24-36…

I ordered my goods came within 24-36 hours left in a secure place so effortlessly thank you

20 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Frances, thanks for shopping with us and for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

I ordered the digital alarm clock for a…

I ordered the digital alarm clock for a friend. She didn't want a light on all the time beside her bed and this one only comes on with voice or tapping.
Perfect, she hasn't stop raving about it 👏

17 February 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Sally, glad to hear you’re loving your digital alarm clock. Thanks for leaving your review and for shopping with us!

Rated 5 out of 5 stars

Kogan iphone

I found the product I was after with such ease and straight forward instructions on checking out to complete my purchase.
Highly recommend Kogan !!

21 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi George, thanks for shopping with us and for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

Easy to order

Easy to order. Quick delivery. Great app that is easy to use

3 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Lisa, thank you for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

Easy to deal with and a good product…

Easy to deal with and a good product with a great price. 3 day turnaround from placing order to receiving it.
Going experience.

10 March 2026
Unprompted review
Kogan logo

Reply from Kogan

HI Allan, thank you for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

Prompt despatch and delivery.

Prompt despatch and delivery.
Havent used my electric blanket yet, but hopefully l will be as satisfied as l was with the despatch and delivery.

22 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Sylvia, thanks for taking the time to leave your review!

Rated 5 out of 5 stars

Tried snd true to have a website…

So very important to have a website where you know , you always know you are going to get an honest representation of price and variety of product … Kogan affords us all of this , always , so for that reason
I will always visit a reliable source first and thankfully Kogan always deliver time after time .

21 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Marianne, thanks for shopping with us and for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

l have shopped on Kogan since they…

l have shopped on Kogan since they started the company l have always trusted there site my items always come in good time and lam always updated on my delivery if a item is faulty they will replace it straight away great service thank you

7 February 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Terri, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

Ordered a bench top dishwasher

Ordered a bench top dishwasher , I think on Monday and was delivered by Thursday. No hassles, no BS, just straight up and easy. Arrived in perfect condition.

9 February 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Pete, glad to hear you’re loving your benchtop dishwasher. Thanks for leaving your review and for shopping with us!

Rated 1 out of 5 stars

Terrible- run for the hills and never…

Terrible- run for the hills and never use this company. They send dodgy products and then do nothing to address the issue and returns? Forget it, no such thing as returns.

2 February 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Sarah, we'd be more than happy to help. Could you please send us a private message with your order number so we can further assist you?

Rated 4 out of 5 stars

Process for ordering was simple and…

Process for ordering was simple and quick. Shipping was very fast though it wasn't coming from too far.
I'd order again but definitely thoroughly checking measurements in future.

16 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Kristall, thanks for shopping with us and for taking the time to leave your review. We appreciate it!

Rated 1 out of 5 stars

Do not be misled by the follow-up. Public Responses, No Actual Resolution

Do not be misled by the follow-up comments from Kogan suggesting they are engaged and responsive.

Despite providing clear and irrefutable evidence, including their own advertisement showing the correct product configuration, and escalating this matter five separate times, there has still not been any meaningful response or resolution.

The only engagement has been surface-level replies, while the core issue remains completely unaddressed.

It is particularly disappointing because the public responses create the impression that Kogan is actively working to resolve issues, however that has not been my experience.

In reality, even after repeated escalation and providing clear supporting evidence, there has been no accountability and no outcome.

Based on this experience, I would strongly caution others to look beyond the public replies and consider whether issues are actually being resolved.

13 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi James, we'd be more than happy to help. Could you please send us a private message with your order number so we can further assist you?

Rated 5 out of 5 stars

The product i purchased arrived very…

The product i purchased arrived very quickly and in great condition, also it is a very good product at a great price.

17 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi John, thanks for shopping with us and for taking the time to leave your review. We appreciate it!

Rated 5 out of 5 stars

Very reasonable priced item.

Very reasonable priced item.
Easy to order.
Prompt delivery.

16 March 2026
Unprompted review
Kogan logo

Reply from Kogan

Hi Edmond, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!

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