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Knivshop Reviews 145

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TrustScore 4 out of 5

3.9

Events & Entertainment
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Company details

  1. Events & Entertainment

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3.9

Great

TrustScore 4 out of 5

145 reviews

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Rated 1 out of 5 stars

Terrible Company

I ordered a product in 23rd of april which was in stock according to the website and today is 30th of may and I didnt receive the product.
I sent 5 emails asking where is the product, no answer.
I asked for refund, no answer.
Can you please refund my money asap and start behaving?

30 May 2023
Unprompted review
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Reply from Knivshop

Hi Tayfun! You have not been charged any money. When you order the money is reserved on your account, it´s not charged. Item was not in stock when you ordered which we informed you about. If you want some more information please contact us on hej@knivshop.se

Rated 5 out of 5 stars

Satake Houcho knife set

Purchased the Satake Houcho knife set last week and received them today. Fast and smooth delivery and got the knives for a discounted price so nothing to complain about! Can definitely recommend! :)

28 September 2021
Unprompted review
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Reply from Knivshop

Thanks Patrik. We hope you like the Satake knife set. Best regards Knivshop

Rated 3 out of 5 stars

Usally ok but very long delivery time

Usally ok but very long delivery time, doubt he has the products in store, most likely just orders it for you at a Cost higher then If you had imported itself, maybe order from somewhere else?

5 February 2021
Unprompted review
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Reply from Knivshop

Hi Gore! We don´t have all items on stock. Thus, there are some delivery time to consider for some items that are slow movers but still important. Let´s give us a new try. We have a new warehouse, new customer service and new owners. Give it a try! Regards Knivshop

Rated 1 out of 5 stars

POOR customer service

My order should have been delivered by now, but nothing. No answer to customer support queries either. DO NOT BUY!!!

8 January 2020
Unprompted review
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Reply from Knivshop

Hi Tom
We understand that it was frustrating not to receive your order or get a response from customer support previously. Knivshop now has new owners, and we have improved both customer service and deliveries, so the situation works completely differently today.

Feel free to contact us directly at hej@knivshop.se for any future orders or questions.

Kind regards
The new owners at Knivshop

Rated 1 out of 5 stars

useless

Ordered a knife but never got the bill to pay it. Wrote two emails to the support and just got replied "it comes with mail" and "it should be payed with billmate".. Today i get a reminder in my mail with a fee for beeing late with the payment! useless service im never bying from here again

6 September 2019
Unprompted review
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Reply from Knivshop

Hello Nille,

Thank you for sharing your experience. It's truly disappointing to hear about the issues you faced with your invoice and the lack of proper communication. We sincerely apologize for the frustration and inconvenience this has caused you.

We would like to inform you that Knivshop is now under new ownership, and we are working incredibly hard to improve both the quality of our service and our customer support. Your feedback is extremely valuable to us and helps us identify exactly where we need to make changes.

Best regards,
The new owners at Knivshop

Rated 1 out of 5 stars

ALERT

ALERT! I ordered 2 knives month ago, wrote several mails to their customer service to ask status on my order and to get track and trace number.Their socall customer service never replied to any of my mails. As a customer I was ignored!!!
One month after paying I finaly recieved my order yesterday but they sent me wrong and broken knife aswell.
I would never recomend them or give them any stars. Stay away from this people. The only reason I dont report this to a lawyer will be waste of time and money. They are not worth it. Long waiting time, they never reply to customers and they send wrong and broken products.

17 April 2018
Unprompted review
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Reply from Knivshop

Hi,

Thank you for sharing your experience. It is very disappointing to hear about all the problems you have encountered. We sincerely apologize for the long wait, that you were ignored by customer service and that you also received the wrong and broken product. We completely understand your frustration.

We would like to inform you that Knivshop has new owners and we are working hard to improve both quality and service. Your feedback is incredibly important to us and helps us know exactly what needs to change.

Kind regards,
The new owners of Knivshop

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