Kmmaltairlines Reviews 

Horrible Check-In, bad Website, bad attitude on phone, wrong information on website, no AMEX card payments possible

Wanted me to put the 1 kg extra from my big luggage in my hand luggage ,what difference does it make for the same person i refused to do so and made me pay which i did, never had any issues before have travelled many times and iv decided not to use them again because even the checkin person was rude not a Maltese nationality she was unprofessional customer care same ,avoid daylight robbery!

Their website is a nightmare and crashes every fee minutes. Their booking system is not user friendly or flexible. Their baggage allowance options are not family friendly or flexible. It is easier to get a bus then to speak to a real customer care agent, and when you do they are useless. Their points scheme is also cheeky...Ryanair, Easyjet and Whizz are far better options. I advise against this airline.

Poor experience in every aspect. Website doesn’t allow you to check in your children online. Customer services don’t answer the phone. We then got told off by the check in person at Heathrow who made a huge deal of having to find seats next to them on the flight over.

Return journey, exactly the same issue. I also contacted the customer service by email this time, who took so long to respond we’d already landed. Apparently seating a 3 year old on their own between 2 strangers is acceptable. Person on the check in desk just stared at us like it was no big deal.

Luckily with plenty of nice passengers on the plane we managed to sort it out ourselves.

Wish we’d read the reviews before flying.

Also both flights there was no soap in the toilet. Gross.

I wrote about my flight from LHR to Malta 4 weeks ago where I was plagued by British drunk hooligans. After 1 month of constantly chasing customer care I was given a reply that implied I had imagined the whole thing. Apparently their staff said the flight was top notch and the crew were attentive to overdrinking. Apparently no passengers were affected. Km Malta this will not stop here. And never again will I set foot on your aircraft. Instead of apologizing you actually had the gall to imply I was making the whole thing up. Shame on you. No wonder your profits are losses.

Worst experience ever when I’ve been a very heavy traveler my entire life. Worst service. Worst airline. Worst everything. I have no words for it. Don’t ever book with them. Pay a bit extra and get a real airline.

worst airlines ever, worst then bloody pakistani ones,none existend support, do not ever use it, even if tis free!

Just lived the worst experience with a company. For my flight from Malta back to Paris, on the 4/26 KM466. I paid 30€ for a small suitcase of 15kilos. When I tried to enter the plane, they told me the suitcase should have been check-in (written nowhere ofc), and I paid again 55€ for the suitcase to be put in the hold. So in total, 85€ and all the rails are empty so I don’t get it.

To make it worse, The team was so mean, I told them I was pregnant and needed to urgently use the restroom, but they set me a side and told me to wait.

I am trying to put a request refund, but the website is keep asking me to redo it, so i guess, i will never see again the money they stole from me…

Just back from Malta on flight KM102 to Heathrow and I have to say KM Malta Airlines were one of the best companies we've ever flown with. After reading many negative reviews I was a bit nervous about the trip, but we had great communications throughout, everything was on time, we had a very clean aircraft and extremely pleasant and well presented staff who were both efficient and made us laugh as well. I would highly recommend them to anyone. Thank you KM and we look forward to flying with you again.

L would like to tell u thank you for the worst service you have .
We are in turkey now and now we soon going to be boarding . We book in advance we pay for 2 business as we want it to be more comfortable in the plane as I had medical problems . And last minute you change the plane full economy . At least send a f.. email . Not nothing . I'm maltese I allways support the maltese KM Malta Airlines but they tried us like shit ! And they are payed with the naltese tax payers.

I don't recognise the airline that's being portrayed by most of the reviews - maybe I was lucky - staff very helpful and polite - no issues with baggage - it looks like a lot of people don't read or dont understand the baggage conditions - no, im not a staff member

Since years I avoid bookings with that airline. Always inefficient, expensive, arrogant and ignoring guest needs.
Now my Lufthansa flight got rebooked with that airline and the same booking reference. Online check in not possible. In chat after several messages and several repeats of the same information I got a new reference.
They will never improve their service and learn.

Flew yesterday and my experience was very good
Very polite and helpful

Terrible treatment, extremely rude staff.
معامله سيئه موظيفين قمه الوقاحه
A company that exploits dilapidated aircraft

Misleading booking system. The 10‑kilo option is shown in a way that looks like cabin luggage, exploiting the fact most people pick the second option with other airlines. I was then forced to pay €30 at the gate and wasn’t allowed to carry my luggage. An item inside was broken, and the company refused responsibility because I didn’t open it at the airport. Very disappointing

They will delay you as long as possible for refunds. Under EU law you’re owed a refund if a flight is delayed by more than some hours. KMM delayed me for 3-4 months before paying and only because I never stopped emailing and pestering them to get my money. You have to always escalate and push them

In todays day and age i cannot understand how airlines cannot advise their clients of a 3 hour delay so that one can plan accordingly. Malta air is operated by ryanair ......

I have flown with KM Malta several times, but after this experience, I will never use them again. I recently paid for seat allocation and extra cabin baggage; however, while the money is showing as "pending" on my credit card, the booking hasn't been updated.

When I contacted customer services on the 02/03/2026 at 13:06, the agent was incredibly rude. She refused to give her name, talked over me, and insisted I would have to pay again for the services I’d already purchased. When I asked to speak with a supervisor, she bluntly said "NO!" and hung up on me. Utterly unprofessional and a complete waste of money. Consider yourselves warned.

1 star for a very disappointing experience.

We purchased a 15kg baggage allowance and later realized it applied to one piece only. Although this may be written in the policy, there was absolutely no flexibility shown at the airport. Our total weight did not exceed 15kg, yet we were forced to pay £130 and then an additional £40. In total, we paid almost the price of another ticket just because the weight was split into two small cabin-size suitcases.

Even after explaining that we would be purchasing baggage again for our return flight, no consideration or goodwill was offered. Strict policies are one thing, but complete lack of customer care is another.

Extremely disappointing customer experience.