KLM Reviews 

Recently flew with KLM to Cape Town. All 4 flights were delayed. The flight was literally freezing. Food not great. Arm of my seat was broke outbound and headrest broke on the return. And our luggage didn't arrive. The real issues have been since we returned and tried to claim our expenses. It is practically impossible to contact Customer Services. Our online claim has dragged on, they said they have emailed for further information but I've never received any emails. Waited 50 minutes before someone answered the phone, they tried to resend the emails while I was on the phone to them and they still haven't been received. They keep asking for the same information, despite the information already being submitted. Feels like stalling tactics. I can't believe how far KLM have fallen. I would have to give serious consideration to use them again. They have lost my luggage before in 2019 and the reimbursement process was not nearly as laborious as it is now. If I could give them Zero I would.

Absolutely awful customer service. Said that I would receive a telephone call from their customer care department, however no call came. Called them again and the agent was so rude. Constantly cutting me off and interrupting me, not letting me finish what I was saying.
0/10. Completely abhorrent company. Absolutely useless.

This one star is 2 stars too much!! The level of ignorance and diabolical customer service is an absolute joke!

I have been trying constantly to re book my flight. No one is helping me, they have said I can't re book online. I am close to my flight departure on February 2nd. I have been trying for weeks now to change my booking and nothing. They are apalling.

Flew with klm this week for 1st time, I have to say if im ever planning on going to Amsterdam ill definitely be booking klm, staff were amazing, so attentive, also food n drink are complimentary on their flights, we were offered cheese crisps,sandwich, wine, beer or soft drink ( one each) for the flight

Flew out from Glasgow 2 Jan return flight 5 Jan. Cancelled due to weather rescheduled 7 Jan this time Ams to London city then BA flight to Glasgow, cancelled eventually took ferry to Newcastle then made my way to Glasgow. Loads of people on ferry stranded since Mon. Not a penny from KLM. Not asking for flight reimbursement but my hotel bill £400 plus food etc, Shocking treatment from the so called airline.UPDATE after battling with klm I have had compensation £30. Total joke if I could give a minus 10 I would. Given up now and accepted being out of pocket for hundreds

Many many thanks to your Ground staff LHR T4 1c 9:30 departure and 10am flight crew.
You treated my fiancée and I superbly, especially with last minute request.

Trying to get a refund for flights which were cancelled /disrupted by the bad weather in January. Website is hopeless, chat lines not available. When you call the UK ‘Customer Care” you end up in the Phillipines. Agents can only deal with general issues. There seems to be a lack of information between departments, so you can never speak to someone who can really help. They do not respond to emails. You can only complain online, which is impossible if you have already a claim.

My flight was significantly delayed returning home from Canada back in October. It is now 20th January and I am still yet to receive any compensation. Once per month I get a notification saying they need more information, information that they have not previously asked for. They stall and delay at every turn and are impossible to get hold of. Awful customer service.

Bunch of liars who have no interest in sorting issues.
Had the misfortune of travelling with them and missed connection due to their plane arriving late & then downgraded us on an alternative flight and lost a case.
Customer services offered us same class of travel as booked and we didn't get this, they also refused to speak to us about the lost case even though they didn't update the destination airport.
Closed down a complaint as we couldn't provide the relevant ID whilst out of the country and hadn't even boarded the return flight and now unresponsive to emails probably hoping we go away.
Spent an hour on the phone only to eb told the opposite of what the last email stated and unable to transfer me to relevant department

flight cancelled delays and trying to get refund no response even after contacting them

This is the worst airline I have ever encountered in 60 odd years of flying. They totally ruined a fiftieth wedding anniversary cruise, a week that was supposed to be special ended in a debacle but it wasn't their fault "due to extraordinary circumstances". On the outward journey from Amsterdam to Athens they lost our luggage we had to celebrate our wedding anniversary in jeans and a jumper as had nothing else, but not their fault, five days later and our luggage was delivered to us. On the inward journey our flight from Venice to Amsterdam was delayed by 7 hours with not even a voucher from KLM our onward flight was cancelled, we arranged our own accommodation in Amsterdam and we were there for four days, at our expense nothing to do with KLM, again extraordinary circumstances, no compensation due, bills are mounting meals, hotels, taxis, air port parking at home, nothing to do with KLM. We eventually managed to book on a flight on the 8th January leaving at 9:45 arrived at the airport to absolute chaos. Tried to inform staff flight was boarding no one interested, thousands of people trying to check into four desks, when we eventually managed to get to a check in desk our flight was closed , join another queue to rebook, this queue was just as long we were in a queue for 8 hours and eventually managed to get a flight home. If anyone thinks this is acceptable for an airline it is absurd. To add insult to injury our suitcase was badly damaged and because the app was not operating properly we were too late to claim. Of course due to extraordinary circumstances it is not KLM's fault. If any travel company tries to put you on a flight with KLM refuse I will be in future.

What didn’t go wrong with this airline. 2 delayed flights and lost luggage at arrival to our destination not to mention our first time abroad so completely ruined it for us! 21 days since our luggage was delayed and now considered lost over these past few weeks I’ve tried countless times to contact the airline via phone, text and other platforms and no direct update or response regarding my lost luggage. The customer service team are a joke it’s a robot and no direct answer from anyone, even the staff in the airport for KLM were absolutely useless with no care towards us not even having basic necessities or to even try and find where our luggage was located at the time nor since has anyone cared. Would never travel with this airline again

Had a flight delayed which was delayed meaning our luggage never made our connection. We were 24 hours without toiletries and a change of clothes. We spent only £30 and have now been waiting 2 months for a decision on being refunded. Not acceptable and will never fly KLM again.

I can see a lot of people had negative experience with this airlines, but I can not say a word against them. One of the best airlines that I've flown with. Onboard service and staff are great, very professional and polite, decent food in economy class, high standards of service overall. True, I didn't have any issues with major flight delays or other problems so I can not comment on support with that.

OK if your flight goes to plan but if you lose luggage, have expenses to claim, have a flight cancelled, then good luck trying to claim a refund. I've been pestering them for 6 months and they have only processed 1 expense, then I spend a few months chasing the other expenses. I've sent them the receipts 4 times now. I am still waiting. Sorry but KLM's customer service sucks.

I've been using the KLM unaccompanied minor service for my son for 5 years now. Up until his most recent trip I have always been happy with the service they provided. However, on his most recent trip his flight was delayed, and when he arrived, not only was he left waiting on the plane to be picked up for a substantial amount of time, but then when he was finally picked up he had to wait whilst children were picked up off another plane, and wait for THEIR baggage to come through. There was no information shared with me by KLM after a text message saying his flight had landed, and the only reason I had any clue what was happening in the ONE HOUR I had to wait for him to be brought to me from the plane was because luckily he was able to send me a couple of texts. When he eventually came through, despite being at the front of the group, the woman bringing him through took care of the paperwork for some of the other children before him, and they even had to borrow my pen as she didn't have one on her. Aside from pushing my parking (that should have only been 1 hour if the flight had been on time) into the 3rd hour, the whole experience was very stressful for both my son and myself. Then on his return flight, at a different airport, we were told to come back to the desk for him to be taken through at 12:10. We arrived 5 minutes early, stood in plain view,close to the desk, and making eye contact with the woman who was to collect him, yet she said nothing to us. We were stood waiting for THIRTY minutes, before finally I went to ask if the plane was delayed or something. Despite her and her colleague having only checked in 1 person in the entire time we were stood there, where they could see us waiting, they had failed to bother mentioning that the plane was delayed and hadn't even left the airport from which it was coming yet. We were out of view of the boards and I hadn't received a message from KLM informing me of the delay (this only came through AFTER he had finally been taken through). But even if I did have this information, it is hardly rocket science that basic customer service should require the staff supplying a service to inform the passenger stood metres away from them that there is a delay. I was absolutely flabbergasted that this concept seemed to be so far beyond the staff's awareness. I do not know whether these staff work directly for KLM or not, but regardless, given that KLM is charging 100€ each way for their unaccompanied minor service, they are responsible for ensuring that that service is carried out with respect for their customers, which clearly was lacking. Furthermore, when I've gone to issue complaints on the website, once submitted, when I have gone to track those claims all that I'm receiving is a server error message. And don't even bother wasting your time trying to call. All I got was a bot that left me hanging for ages. Complete waste of time. KLM's customer service has significantly deteriorated over the past years, and where before paying a higher price for flights was reflected in their customer service, it is now just a more expensive option service that is worse than I've experienced with budget airlines. Role on when my son turns 16 and he can fly with other airlines on his own.

If I could give Zero I would, terrible customer service, no help, no assistance. Doesn’t know answers to very basic questions. Customer service team can’t offer basic help or answer anything. No way to contact other than sitting in a 4 hour call queue. Never known dysfunction like it. Hopefully they fall into administration later this year.

1st and last time flying klm..paid for st class flight..never got seat i choose moved without notice....then luggage not arrive for 4 days.so had no clothes ..flight home cancelled.. impossible to speak to anyone..tried wattsap no success.. the most stressful I have been ever stranded in usa unable to get home and no one to speak too..just constantly cut off on phone..how is this airline allowed to operate..trying now to claim my money back and compensation and still not heard from 1 person or any acknowledgement something needs to be done..I will never use them ever again

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My flight was canceled due to bad weather, which I understand can happen. However, what is completely unacceptable is what happened after the cancellation.

I have been trying to communicate with KLM for more than one week regarding my refund and options, and I have received no clear response, no refund, and no alternative solution. Because of this delay, I am unable to buy a new international flight, which is seriously affecting my travel plans.

I have important appointments in my destination country, and this lack of action and communication from KLM is jeopardizing them. There was no assistance offered, no option for rebooking, and no explanation about when my money will be returned.

This situation has been extremely frustrating, stressful, and disappointing. The lack of communication, accountability, and customer support is very unprofessional and far below what I expected from an international airline like KLM.

I am still waiting for a proper response and my refund. This has been a very disappointing experience.