KLM Reviews 970

How can KLM charge over £1500 for 2 passengers flying Amsterdam to Newcastle and Emirates charged less than £1200 for 2 return to Dubai.
We were trying to get home from Dubai 2 weeks ago, the only flight (we had 4 cancelled due to the conflict) we could get on was Emirates to Amsterdam and then KLM to Newcastle but how could they charge that much???

In January 2025 - cancelled my flight and left me stranded in Dubai - zero customer service.

Same flight in 2026 cancelled my flight and left me in Amsterdam for 3 days with a 15euro food voucher.

They even cancelled my compensation claim thinking they had paid it -that was the previous cancellation .

NEVER WILL I FLY KLM AGAIN

UTTERLY APPALLING SERVICE!
If I could give zero stars then I would.
This was a trip of a lifetime to Thailand that KLM repeatedly caused stress and disappointment whilst travelling.
It all started with KLM changing our prepaid seats for at the last minute. Resulting in spending nearly half a day on the telephone prior to us travelling. I was cut off five times after holding for an hour each time, and told there was nothing they could do. They suggested trying to sort it out when we checked in, and they would notify them.
And as I thought, the check in knew nothing about it....
On our return flight in business class they changed our seats yet again; from first row to eighth row ( a thoroughfare and constant disturbance), and told us they have the right to change our seats regardless of whether we paid for them or not.
We decided as we were at the airport we would visit the business class lounge to talk to the representatives, and was met with there was nothing they could do to help us with the matter.
Very disappointed by the lack of helpfulness and service.
Since returning I have spent several hours on the telephone, trying to resolve the issue of them returning our money for the prepaid seats, which isn't appearing to be easy.
I now know why people from Norfolk would rather travel to London to take alternative flights with alternative airlines, based on my experience.

Old aircraft with poor food and service, they now also charge double the price of other airlines due to the current Iran issue

Hi I tried to book a flight online for about an hour, there must have been a problem with the site i then phoned the Manchester number, it said it is not manned i then phoned London, i held on for 45 minutes before it answered. I booked my disabled daughter on a flight from Inverness to Amsterdam - all ok. i then tried to book my son in law and gave his name as Billy Cook i did not know the name on his passport is William I phoned right away but they said it cant be done. They said to email Ireland which i did that was 3 days ago - Nothing . I phoned London again and waited 45 minutes again - they said it cant be done i then emailed customer service they said it's not their dept. I asked her to forward my email to the relevant dept. NO REPLY! i PHONED LONDON AGAIN i asked to speak to a manager the girl said a manager will phone me within 24 hours - Shocking service - Update i phoned the London number again they said someone had phoned me NOT TRUE I was bye the phone all day they are adamant THEY CANNOT CHANGE BTHE NAME. I said we can fly to the moon but we cant change the name on a pc! SHOCKING CUSTOMER SERVICE. I will write to the head office.

Your Money for a booking dissapears
Invoice changes and KLM are unable to give you a duplicate invoice for your original booking
KLM cowboys
Never come across a company unable to give you an invoice for the money you paid them

After a missed connection as Amsterdam back in September I was requested to book my own Hotel and transport by the service agents. I was handed a card for reinbursment which I did on the 18/09/2025. It's now 05/03/2026 and still no refund after serveral phone calls to customer service. Cost me 180 euro's with Transport! DO NOT TRUST KLM WITH MISSED CONNECTIONS THEY DO NOT PAY!

I have been trying to get a response from KLM since one of their agents messed up my booking on flights from Cork to Amsterdam and Amsterdam to Johannesburg on 31st January 2026.
I gave tried every available platform to contact them on to get answers as to why the Economy Comfort seats we booked and paid for a year in advance were sold to someone else and we had to fly in Economy class on a long-haul flight to Jhb....
DISGUSTING AIRLINE!
DISGUSTING CUSTOMER SERVICE

I am extremely disappointed with KLM and how the airline handled my lost baggage situation.

My luggage was mishandled and never returned to me. Losing baggage is already a major inconvenience, but what made this experience unacceptable was the airline’s overall process and policies. There was no proper system in place to resolve the issue efficiently, and I was left without my belongings for an extended period of time.

To make matters worse, I was informed that a refund or compensation claim could only be initiated after 45 days. That is an unreasonable amount of time to wait when passengers are already dealing with the inconvenience of missing luggage. Even after being told about the 45-day timeline, there was little clarity or reassurance about whether a refund would actually happen. It feels like there is no real accountability or urgency from the airline.

At one point, I was even told to “Google” information myself instead of being properly guided through the process. This reflects poorly on the company’s overall support system and shows a lack of professionalism at an organizational level.

For an international airline, I expected far better procedures, communication, and responsibility. This experience has seriously damaged my trust in KLM, and I would not recommend flying with them if you value reliability and accountability when things go wrong.

I have never had a poor customer service experience from any company in my life as i have had from KLM.

Their customer service is shocking and there is no way to get a resolution as everything is done on their portal.

I am outstanding compensation/reinbursment for cancelled flights and lost baggage for over 8 weeks without any payment or proper contact.

The mark of a good company is when things go wrong and are rectified quickly. The opposite happens with KLM.

I can say honesty that I will never travel with them again.

One star is too many!!!
Your case reference: C-10850821

So KLM think it is quite acceptable as do air France (part of the Star alliance group) that I paid good money for a return flight to Bangkok.... ThEY CANCELLED the return flight so-called weather-related but it was really extremely poor management at Schiphol airport!!!!
WHO RUNS OUT OF DE ICING LIQUID!!!!!
They put me on Emirates through to Dubai and then I was put on to the low budget carrier Pegasus... From Dubai to Istanbul and Istanbul back to Bristol!

I PAID GOOD MONEY for food... beverage and entertainment... so on half of my return flight I got NOTHING!!!
Pegasus is no frills like easyJet and you pay for everything!!!! WHY SHOULD I AGAIN I'D ALREADY PAID!!!!😡
So KLM / air France have CHEATED me out of a proper flight. . Having been paid for...
I have not received what I paid for!
They seem to think this is acceptable as per Nadia customer service person... And I need to suck this up!
Shame on these airlines that cheat customers out of their monies .... PAID UP FRONT 😡😡😡

Overcharged for pre-booked seats. Customer Service told us they couldn't do anything to refund us until after our flights in December/January. Now unable to claim as flight taken and previous 'Ticket' for issue doesn't exist anymore.

DO NOT USE THE UPGRADE FUNCTION. I used upgrade as a once in a lifetime option to move from economy to business class flying to Peru. They upgraded one way and just to premium on the way back. However the charge was the full cost of business class. I made a complaint that they ignored and closed after 5 months with no contact. I know that sounds like a minor thing but the cost was huge for once in a lifetime. So disappointed. Just wish I had this review before I used the function

Horrible customer service. No help at all. Impossible to get in contact with airline by phone.

There should be a plunger emoji to represent KLM, the absolute worst airline ever, customer service is non existent, stayed on hold for 50 minutes to be told by a recording hold time would be 2 hours then it hung up on me. Lost my bag, rerouted my itinerary without telling me, booked me on a flight I didn't agree too, and on and on, If you want to fly shit show air book a ticket on KLM, and as a Delta Medallion member, Delta you need to cut them off as a partner they are making you look terrible.

How do you contact customer service? Absolutely dreadful website designed to discourage contact. Phone numbers non-existent. Will not use this airline again!

Flight cancelled on 2nd January from Schipol to Leeds Bradford by KLM. Me and My Wife spent 4 days in Amsterdam attempting to get home , eventually got home with Eurostar via Kings Cross.At no Time did we get to see any KLM staff and had to Fund 4 days in hotels plus buying clothes as our Luggage was sent to Leeds on a plane not available to ourselves!The cost ran to £2500 inc the train. Klm have informed us there is no compensation as it is weather related even though there were flights to Leeds on the following days. The treatment we received from KLM is disgraceful. Take my advice to never ever use them . KLM CEO sent email apology stating that we will be compensated totally false.

If i could give less than 1 star then i would. All I want to do is give them money for tickets to fly my children to the UK as unaccompanied minors
Website keeps giving errors all week, no agents available on the phone. What a waste of time this company is. If I had alternatives I wouldnt give them a penny more

Dear KLM, when I pre-select and pre- pay for a seat to India and checked in for my flight - I do not expect to wake up the day of the flight to a changed seat without any notification, explanation or the offer of a refund. I am a KLM Gold member, meaning I fly a lot with this airline.
Never in all my years of flying have I had this happen to me. The customer service agent could not help me, neither the ground stuff. Just “tough luck”, please request a refund. This is really poor service and not appreciated

The food and drink was very poor as was the service
Plus our baggage arrived a day late