Kiwibank Reviews 

Kiwi bank Hillary Square Orewa. We were served by a gentleman Jonathan Cullan we had a lot of things to sougt out after my dad's parsing he was helpful polite and professional the best customer service I have ever had. I also noticed that the other staff in the bank were polite and professional also.

Kiwibank does not stack up when compared to other online banks. I needed to break a term deposit in 2021 to help my family. With Kiwibank, I asked what the penalty would be to break a term deposit which was 2 weeks away from maturity. I was told I would lose all the interest I had accrued. With Rabobank and the same query I would have a minimal penalty as they could borrow money on the spot market at lower rates that they were paying me out. So Kiwibank you fail abysmally. As my investments with you mature they will be going elsewhere.

Worst bank ever……. Customer service is terrible. Keirian at the wellington branch should not have his job there. Cant even understand simple questions. He hanged up on me after I waited an hour to speak to someone. As he loses his patience easily, he just hangs up. Wake up Keirian. I also payed an expensive processing fee which didn’t even solve the issue I had. Absolutely useless. Highly recommend ANZ……. Kiwibank SUCKS. Tried reversing a payment which I had no problem doing so at any other bank however Kiwibank are incapable of such a simple task. Instead they charge you $45 ( as a processing fee) just to respond a week later saying UNSUCCESSFUL. They basically just scam you into paying more money just to lead you into a hole. I’m changing banks ASAP. Should be called kiwikunts.

Our organisation decided to transfer our three accounts to KiwiBank after a promised better service than that from Westpac. It was like transferring out of the frying pan into the fire but much worse. Trying to get signatories set up was a two month nightmare with very intermittent response to communication. Working with Kiwibank is like trying to push a boulder uphill, extremely difficult. I would suppose that the foundation stone of Jim Anderton and his political party and the"small post office" mentality that still remains will cripple the bank for ever or until some larger entity buys it out and transforms it into a real bank, not a quasi Government Institution. Caveat Emptor!!!

KIAORA KIWIBANK
IM WRITING THIS REVIEW TO JUSTIFY THAT IM NOT A THREAT TO KIWIBANK AND YOUR VALUED EMPLOYEES OR SOMEBODY OF INTEREST(NAMELY MYSELF TO BE CLASSIFYIED AS THAT
IM REGUARDED AS A TREAT AND WILL CAUSE HARM TO PEOPLE OF YOUR ORGANISATION...BUT...
THE EMBARRASSMENT OF BEING REFUSED TO OPEN AN ACCOUNT AFTER 4 YRS TO DATE AND TOLD AFTER SPEAKING WITH FRIENDLY STAFF IN KAITAIA SAID I HAD A RED LINE UNDER MY NAME WHICH NOW PLAQUES ME FOR WHO I AM TODAY IN GENERAL ...
WHEN ON THE DAY QUESTIONED UNJUSTIFIABLY ACCUSED OF THIS ACCUSATION...
I WAS CONFRONTED BY 2 POLICE CONSTABLES AT MY DAUGHTER'S RESIDENCE WITH A MINDSET OF A STURN REPARMAND OR A CONVICTION ...WHEN I STARTED TO USE THE ONLY EVIDENCE THAT WAS AVAILABLE WHICH WAS THE INTERNAL CAMERA'S IN PLACE AT KIWIBANK WITH UNDENIABLE FACTS OF WHAT TRANSPIRED...
WHILE WAITING IN LINE TO BE SERVED ON WHICH I WAS WEARING A HAT WHICH I ALWAYS REMOVED UPON BEING SERVED PRIOR TO THIS DAY QUESTIONED...I NOTICED A WOMEN WITH LONG HAIR AND WITH A HAT ON SIMILAR TO THE ONE I WAS WEARING AND NOTICED HER BEING ALLOWED TO WEAR HERS AND STILL BE ABLE TO CONDUCT HER BUSINESS INSIDE YOUR YOUR BANKING FACILITY...
I THOUGHT NOTHING OF YOUR POLICIES ONLY IN THAT SPACE AT THAT MOMENT IN TIME ...AS WAS BUSY TO MY KNOWLEDGE
AFTER GREETING THE TELLER TO DO MY TRANSACTION
SHE REMINDED ME TO REMOVE MY HAT...WHEN I ASKED HER WHY THE RULES ONLY APPLIES TO A DESIGNATED FEW AND REFERRED TO THE LADY BESIDE ME STILL BEING ALLOWED TO WEAR HERS I ASKED THE QUESTION WHY IS THAT?
TO ONLY BE TOLD THAT SHE HAD LONG HAIR AND THAT HER HAIR HAD BEEN THREADEDED THROUGH THE BACK OF HER CAP...
I REPLIED TO THE TELLER THAT IF THE RULES APPLY FOR ME THEY SHOULD APPLY TO ALL...l TOLDHER THAT WAS NO EXCUSE MY INTENTIONS IS NOT TO COME HERE TO ROB YOUR BANK I CAME HERE TO DEPOSIT MONEY INTO MY ACCOUNT...NOW AS I HAD ALREADY REMOVED MY HAT PRIOR TO SAYING THIS...
THE LADY WEARING HER HAT ALSO HEARD WHAT WAS SAID WHILE THE THE TELLER THAT CONTINUED TO MAKE EXCUSES FOR HER ...SHE PROCEEDED TO ALSO TAKE OFF HER HAT ... AND FELT THE TELLERS EMBARRASSMENT TO BRING THIS TO THEIR ATTENTION AND THE POSITION THEY WERE IN ABOUT THEIR DECISION TO ONLY SINGLE ME OUT FOR KIWIBANKS POLICY ...BUT NOW WE'RE BOTH IN COMPLIANT ...I THEN COMPLETED MY TRANSACTION AND CONTINUED WITH MY DAY...WHEN CONFRONTED BY THE LOCAL CONSTABULARY THEY WERE THREATENING ME ARREST? AND USED YOUR TERM TODAY I WAS A THREAT WHEN I MENTIONED THE EVIDENCE FROM THE INTERNAL KIWIBANK CAMERA'S AND EXPLAINED WHAT TRANSPIRED...
I FELT AT EASE THEY HAD AGREED WITH ME THEY HAD VEIWED BUT THEN TOLD ME I HAD NOW BEEN TRESPASSED FROM KIWIBANK AND NO CHARGES WILL BE LAID...I WAS SADDENED BY KIWIBANKS DECISION BEING A LOYAL CUSTOMER FOR A NUMBER OF YEARS
AND THAT I WAS UNJUSTIFIABLY ACCUSED OF ALL THE ABOVE MY FOCUS WAS THAT MY GRANDCHILDREN THAT WERE WATCHING AS POLICE WERE ENFORCING ONLY THE TELLERS EMBARRASSMENT AND NOT THE EVIDENCE THAT THEY HAD SEEN ON THE VIDEO
I ALSO HAD CONTACTED KIWIBANK SURROUNDING THIS DATE ABOUT THESE ACCUSATIONS TO BE TOLD MY ACCOUNT HAS NOW BEEN TERMINATED TO BE TOLD THAT THEY BACK THEIR STAFF AND TRESPASS ARE NOW THE STANDING ORDERS ...I DO HOPE TO GO FORWARD AND BECOME WHAT I ALWAYS WAS...A VALUED CUSTOMER AND TO UPHOLD YOUR KIWIBANKS RULES AND REGULATIONS IN THE FUTURE WITH HONESTY AND CLARITY
YOUR RESPONSE TO THIS ADVERSE DILEMMA WOULD BE MUCH APPRECIATED...
MY INTENTIONS TO ASK FOR A CONTINUANCE OF YOUR ESTABLISHMENT AND THE SOUL REASON IS THAT IM TANGATA WHENUA AND REFUSE TO PAY MONIES TO THE OTHER AUSSIE BANKS THAT REFUSE TO ACKNOWLEDGE FELLOW NEW ZEALANDERS....NGAMIHINUI

Would give a zero if I could!! Absolutely appalling! Spent 4 hours on hold, 3 separate phone calls. Got hung up on each and everytime! Get your sh** together!! I honestly do not know how you have lasted this long

I would never recommend this bank. There was fraudulent activity where money was taken from my account, however I still had the physical card and never used it online. They wouldn't give me any answers and told me it was 'too hard to find out how it happened'. Appalling service to the point where they told me to call the company where someone had used my card and ask for my money back!? As if thats going to happen! Have since moved banks and would never go back.

Horrible service!
How hard opening an account have to be? With Asb and ANZ took me 15 min to open an account, with this kiwibank clowns 2 days and still not able to open it, called them and ask what it's going on and they put me on hold, it's been 25 min and I'm still waiting (writing while I'm wating)

Won't open the account, just too much trouble.

I have seen trying to get fraudulent use of my bank resolve since April. I have done the requested police report. We are now 30.6.22 and it still not sorted. I question the security the bank has for my money and why so long to get it sorted. I was informed by there rep that they are just starting on aprils cases how are they ment to get any thing sorted with these kind of delays

This is an update of my review: TBH, I really liked this bank initially. The customer service was and is polite, but when it comes to solving access to my account they were very, very poor. At first, I thought their responses were a glitch and I would find someone reasonable to solve a simple issue of access. After multiple attempts by email and phone, they couldn't do it, and repeated that their box set of questions was for my own good. I am closing my account, and hope that KiwiBank gets better management and security systems in the future.
Update: Okay, they got the right person (simple as that) who solved it in a few minutes. I will stay with them.

Was answering all the questions correctly but my wife said her name when i was asked who the other account hold was. The customer service person hung up on me then invalidated the request.
Now i have to ho to the bank to get my password reset

I was really frustrated because it’s been over a week since I’ve ordered a visa debit card and I really needed it so I phoned in to see if I could track my card. I requested a call back and once a girl called me back, she wasn’t helpful, she sounded like she didn’t know the answer to my question but was acting like she did, so instead of just admitting she couldn’t help me, admitting she couldn’t do her job properly! She hung up on me. How USELESS! Clearly she shouldn’t be working in the call centre if she doesn’t know how to answer such a simple question so then I had to call and wait for a while which was really annoying but the man that answered my last call was VERY helpful. Unlike the girl that called me back, shes obviously working at the wrong place! People like her are giving kiwibank a bad name not nice at all when we talk to people like that after being on hold for so long and still not getting the answer to our questions! Very disappointing.

CRAP CRAP CRAP 0 stars changing banks next week
Have spent more than five hours on hold today just to be hung up on yelled at told it was my fault and to go into the bank when I physically cannot. The least helpful and maddening experience I have ever had. Then to be told I got the name on my account wrong just because the staff member didn't understand my forigen name.

Kiwibank continues to struggle with the Australian banks, mainly because they have poor customer service and make it difficult for people to borrow. I have had 5 mortgages (2 @ ANZ, 1 @ HSBC, 1 @ Kiwibank, 1 @ Westpac). Kiwibank, by a country mile, make the borrowing the most complicated. For this reason I'll stick with the overseas banks where borrowing is made easy, rather than being made unnecessarily difficult.

Garbage quality, locked me out of my own online banking account all because their garbage security systems couldn't stop some random person trying to hack it, money randomly goes missing from my account, this bank is a scam.

Absolutely appalled at the attitude. My business is coins and my branch will not accept them. They say they don't have the time to count them with the amount of staff. And they don't have anywhere to put them. What s joke! A huge branch with no customers... can help. Won't help. Blenheim Kiwibank just caused me to rethink where I bank. Here I was thinking coins were legal tender!

Terrible customer service. App continues to have issues. Switching banks.

Absolutely horrific bank security. I reported mine and my partners cards stolen and yet thieves were able to remove $8200 from our account and credit card when all account activity should have been stopped.

Works for me. I can't complain.

Thank you very much kiwi bank thabk you very much Blake who I spoke to on the phone you and your team are the best thank yous for stopping the scammers hacking my account thank you for helping me on phone and explaining to me why my card I could not use this morning at servo or anywhere KIWIBANK yous are amazing and very helpful I'm a very happy customer I hope BLAKE @KIWIBANK you get a good promotion for the best help you gave and stopping this scammers thank yous very much may you and all team kiwibank have a blessed day and safe holidays and Easter.... once again Blake at kiwi bank thank you very much no words are enough to say I'm thankful yous helped me yous stopped them toxic scammers who tryed to scam me