Kiwibank Reviews 

Went in and asked i need a new card soon,don't worry she said one will arrive by the end of the month,and as expected no card ,thanks alot kiwibank bayfair, no card and app don't work too order new one 🤮 kiwibank has had most complaints of any nz bank over last 12 months in nz ,and now I understand why

STAFF NOT ENGAGED - Edit

this is simple, their staff dont seem to want to be there, and are so stuck with following policy they forget the wood from the trees. My advise is to know more than the phone jockeys, and treat this bank and any other that doesn't offer a good service like a number. if they offer the better package then stick with them. but dont think that they have more branches for they dont anymore.

Original:
What has happened with the world. Banks see customers as numbers and not people and they have their conformities that they need everyone to fit into.

I had the displeasure to call Kiwibank which I rarely do, and in was almost immediately sent to their telephone banking setup system for thats what they wanted, even though I rarely use it and didnt want it.

Poor form Kiwibank, then after some time I was told that I needed to either cancel a debit card that I had or go to a branch.

Then the operator went through my other accounts and started to suggest that I add a debit function onto one of them and named the account/s. If I needed that assistance I would have asked for it.

The training and empathy in the banking sector is almost non existent, given that they are treating us like numbers I will do the same and if their numbers dont stack up, then I will choose someone else.

Now what matters is company policy, so if you fit the criteria you will be allowed with conditions, if you dont then you have to look elsewhere.

Edit: This bank that says that they are different but really isn't. its full of poorly trained entitled staff who dont realise that their customers are their livelihood. until the tide is turned on them they will keep on getting a salary and as long as that continues, with no consequences, poor performance will continue. shop around treat banks like a number. I do, and I dont look back. I have many banks and I see the good and bad in all of them.

I was paying $100 per fortnight off my credit card however this wasn't good enough for them. Constantly bombarded with phone calls and threats of a collection agency. Even when I said how much they stressed me and that I was better off dead so they can have my life insurance money the harassment continued. So in the end I told them to bugger off and send to collection. The collection company are far more reasonable and easier to deal with than these pieces of s.

Call centre wait times long they do have a call back, rude unhelpful staff just refer you to website after you’ve waited to talk to someone.

Had the most wonderful experience with Matt from Kiwi Bank. Respectful,kind very considerate and most of all patient ... well done Kiwi Bank for employing a legend. Beverley

Great bank. Anz refused my home loan despite being loyal to them. Now I'm with kiwibank and owner of my first home. Zero problems so far. Best decision ever to switch banks.

We moved our home loan from ASB to Kiwibank. I am very happy with my decision. Kiwibank couldn't handle the switch better. Thank you Kiwibank

Have been a Kiwibank personal customer since they started, wanted to change banks for my business and had seen Kiwibank advertising for their business banking so have it a go. Absolutely hopeless service, when someone finally got back to me 2 months later requesting the account was ready to be setup but just needed to confirm my ID via a link sent which I did, since then I have not heard a thing from Kiwibank what so ever. I then Emailed asking to cancel the application which now a month later still have not had contact from them.

I definitely not recommend kiwi bank,the customer service team are not helpful,that attitude makes you feel they don’t want help you and you are the trouble. And I similarly just want to deposit my money now withdraw, and they told me to go to the branch because they can’t identify me even after they ask my full name and date of birth and all the information. Such a joke, now I decide to transfer all my money to another bank,never want to dealing with them again

i have been with kiwibank for 10 years and am not great at technology .i have at various times got ripped of through technology and every time they have done their best to help.i dont want to only be known for bad reviews so here is a good one

Poor security - terrible customer service given their minor size. No google or apple pay, really? in 2023?
Recently had payments leave my account via visa debit, which "24/7 unusual activity monitoring" didnt pick up. I blocked card, rang kiwibank. Call was answered after an hour in que. Was told that these payments were typical of subscription fraud and they have been seeing a lot lately. I was asked if I had clicked any dodgy emails, lost my card, or allowed anyone to see it. I said no. The service rep emailed a list of the contact details for the websites that had taken the money and told to cancel the subscriptions and try to get my money back. If I had no luck after 10 days I was to contact the disputes team. I have tried to contact the disputes team, but they dont answer the phone. Im pretty sure under the banking code it is not my job to recover stolen funds. The bank should refund, and investigate. Customer service should also pass the file to the disputes team who should contact me. I shoudn't have to jump through hoops. If you like hoops, long wait times on the phone, poor and inefficient processes go with kiwi bank.

I am grateful that Kiwibank is excited to reduce complexity and at the same time make my banking even better.
Who comes up with this nonsense?
I had no idea paper statements were way too complex for me.
Why the BS, it's embarrassing, the lies.
Just say you want to save money, it's fine.

This bank has poor online security fraud detection features, yesterday my account was drained to the smallest value and there were lots of online bank transactions made through Aliexpress UK about 20 or more and I did not even purchased anything from that site for a while. Now I am in a limbo, stressed and just having blank stares. I couldn't process how this thing happened without them alerting me or even stopping all those suspicious online transactions on my account.

Slow customer service lines, always problems with bank app and constantly getting hacked. I transferred all my accounts over to another bank. Don't waste your time with this stupid bank. Thanks to Latitude, all my personal information was leaked. Can't trust them to keep anything safe or confidential.

DON'T GO WITH KIWIBANK. blocked my account for incorrect reasons, have sent in all proof etc.they emailed me stating it will be UPTO 14 days ITS been over a month now, I'm calling up everyday and getting missed messages, investigators unavailable today but you'll hear back tomorrow or the next day, end of the week etc but NOTHING !! ABSOLUTELY USELESS.
DO NOT RECOMMEND KIWIBANK.

Very slow service and my account keep loosing money out of no where, and trying to contact them and it took me 1-2 hours to wait on the line and don't really answer there call

Kiwibank unjustifiably blocked ALL my personal & Business accounts for a yet unproven infringement on one personal account. Could not operate my businesses for over two weeks and all normal monthly transactions blocked with horrendous consequences.
Kiwibank remained totally unresponsive to complaints, messages & emails for 2 weeks. Wasted hours waiting for response on 0800 customer (dis)service line. Absolutely shocking service & they really do not care!! Will be looking elsewhere for banking services.

Have to give it 1 star as I can't go any lower. My account seems to be getting used to filter and launder money money is deposited then taken within minutes without any trace it was even there. Money is often taken for something I didn't purchase then get told I have to wait 10 days they cancel my card with no way of getting my money back.

I think 1.5 star rating is correct for the customer experience that I have gone through to open a business bank account.

After leaving New Zealand and leaving the account open I finally got round to contacting them to close the account and transfer the funds back home. They couldn’t have been more helpful and calling me on my time zone. If I ever got the chance to go back. I’d open with them.