Kiva Reviews 707

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love Kiva! Have loved this platform and community ever since I received a Kiva gift card for Christmas more than a decade ago. I immediately put that gift to use on the platform and fell in love with... See more

Rated 5 out of 5 stars

It is heartwarming to be able to support others around the world who are building their lives. I sense the equality in the human spirit. It is also humbling to realise that any complaint I have about... See more

Rated 5 out of 5 stars

I found Kiva 15 or so years ago, i was looking for a way to assist motivated people who had no access to other funding sources. Kiva is excellent at this. Most weeks I make one $25 loan, the c... See more

Rated 5 out of 5 stars

Kiva is an incredible platform for microlending. Helping people to be self-sustaining through economic opportunity is one of the best gifts you can give. I lend regularly and donate to Kiva to help th... See more

Company details

Written by the company

Kiva enables you to loan to small businesses in developing countries.


Contact info

4.8

Excellent

TrustScore 5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I like the idea....BUT!!!

I like the idea. From the start it was great Helping people around the world and getting to choose who and how much you loan them is satisfying\self affirming But!!!....as is always the case it seems "all good things come top an end"
The focus has changed dramatically IMO. Not so much 3rd world financing as 1st world
This shift of focus manifests itself in the form of a complex and for anyone outside of the USA a fee laced time consuming overly complicated method of getting you money out
IE....credit cards accepted for loans......all repayments must go through Pay Pal from where I sit there are fees to
- transfer your money from Kiva to Pay Pal
- A fee to transfer your money to any currency that is not the USD
- finally a fee to transfer from Kiva to my card account
I financed loans directly from my credit card. Why cant the credit card just be reimbursed from Kiva directly? Rather than through a "partner" that i have not used in years.......It seems money is the focus..... specifically making/keeping as much of my money as possible
Why am I leaving
- loans to US citizens seeking financing seem to be being pushed to the forefront. For me it was a surprise when I saw the first US based financing recipient.
As the largest economy on the planet that IMHO is directly responsible for the misery that I am trying to alleviate in war torn countries the US has left behind backed the brutal regimes causing the suffering around the globe That economy can finance their own through their dysfunctional banking system
- Donations to Kiva are voluntary yes.....I have been repeatedly reminded that a 15% gratuity is expected. NOT GOOD
- My money seems to be "dissolving" at a faster rate than in the past. Yes loans go bad....if memory serves I have had 4 go bad. Still does not equate into what I see in my accounts balance and what I have deposited....DIRECTLY FROM MY CREDIT CARD IN CAD
As a last. I am signing into my Kiva account for the fourth time today trying to get my money out. My pass word is refused AGAIN. That after two resets
Seems I can only sign in via google FB or apple.
- is this the plan? make closing your account as difficult as possible in the hopes I will just abandon the account. I saw some change that allow Kiva to loan money from accounts that are deemed as inactive
- By forcing me to sign in via FB Google or Apple is Kiva selling my info?......seems like it to me and that is all that matters on that front

19 December 2024
Unprompted review
Rated 1 out of 5 stars

IMPORTANT PRECAUTIONS BEFORE LENDING

1) there are too many loans that charge very high interest rates to the borrowers ie above 25% per year
2) there are too many loans supervised by (very) unreliable field organisations
3) there are too many loans with borrowers that will repay the loan at the end or irregularly
4) there are too many loans with borrowers asking loans that exceed 1,000 €
5) there are too many borrowers from countries with currency exchange losses
6) there are too many borrowers who ask loans to increase their already excessive inventory or they lack space to the increase their inventory for which they're asking a loan for

17 December 2024
Unprompted review
Rated 5 out of 5 stars

They make it easy to help others

I have ben part of Kiva lenders for many years. I am very satisfied of being able to help people in need to improve their lives and help them fulfill their dreams. You do not need to give much, 25$ is enough to start, and you can keep circulating to new borrowers. I like that I can choose among the borrowers who I want to lend too. Let us share what we can with those who are less fortunate.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Helping others

I love being able to help people around the world from my computer in a small Australian town - then being repaid and lending over and over.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate. I have been a member of Kiva for a number of years now and feel honoured that I can help others out. I like being able to choose a country where I can help some citizens. I also enjoy being able to choose an area of interest that I have in order to facilitate a loan for an individual.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I am a long time lender on Kiva. This is a great service, aimed at helping minorities and those that cannot go to the bank.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

I love lending money to the people I…

I love lending money to the people I choose from countries all over the world. I select folks engaged in activities that I think are important. It’s important to me that I’m making a loan and not a donation to the people I select although I also donate money to Kiva to help them support their activities.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

A really fantastic Organisation

A really fantastic Organisation. The website is easy to use, lots of options to find loans which appeal to all. Great to have the personal stories and know the impact the loans are making

1 October 2024
Unprompted review
Rated 3 out of 5 stars

There used to be more information on…

There used to be more information on the individual borrowers and a way to choose how much extra to donate for overhead. Now I have $29 balance but can’t donate $25 without submitting payment to bring balance to $29.31.

23 November 2024
Unprompted review
Rated 1 out of 5 stars

Best place to throw your money away

Best way to throw your money away! Their commissions are so high, that your account, in long term goes on minus instead of plus.

20 November 2024
Unprompted review
Kiva logo

Reply from Kiva

Hello Mihai, thanks so much for reaching out and taking the time to leave a review.

Donations to Kiva's operating expenses are always optional, although vital to what we do.

100% of every dollar lent on Kiva goes toward funding loans, and we never take a cut -- instead, we support our operations through donations from our lender community. While a donation is automatically suggested during checkout, you can always opt-out on the Basket page by clicking the pencil icon next to the donation amount and then the "No donation to Kiva" link.

Please feel free to reach out to us at any time via email at contactus@kiva.org.

Rated 5 out of 5 stars

Just a little can help a lot

I have been lending on kiva for years both as a $25 lender to those that I choose and as part of the Monthly Good program where you can lend automatically to borrowers on Kiva for as little as $5 in a category you can choose.

It’s a great way to do some good in this world.

Once loans are paid off you can use that money to lend again.

17 November 2024
Unprompted review
Rated 5 out of 5 stars

Even small amounts can add up.

I like being able to pool my money with other lenders to help people who can't get loans from traditional banks. I can't do much about the poverty or harshness of their lives but if I can help in this way I am glad. I've been a part of Kiva for several years and think it is working hard to serve people.

15 November 2024
Unprompted review
Rated 5 out of 5 stars

Select your borrower

I enjoy being able to select the borrower to support. As the loan is paid back i can lend to another borrower. Helping people who don't have access to traditional loans empowers them to improve their lives

15 November 2024
Unprompted review
Rated 5 out of 5 stars

I have been lending with Kiva for a decade

I have been lending with Kiva for a decade. It's amazing how $25 can help change people's lives. I've been able to loan that same $25 to numerous people. I loan it. They pay it back. I can reloan it, or I don't have to. But I keep re-ending because I can. I love that I get updates about the people I've loaned money to. I feel like I'm helping in some small way make somebody's life a little better.

15 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look