Kingsley Smythe Ltd Reviews 

665
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the garden furniture, describing the products as sturdy, beautiful, and well worth the money. People consistently point out the smooth purchasing process alongside the efficient delivery service provided by friendly teams. Consumers appreciate how staff assemble the items on site and clear away all packaging before leaving. However, some people mentioned issues with damaged furniture upon arrival and difficulties receiving proper replacements. A few reviewers also noted occasional defects, such as structural problems with chairs appearing after some time of use.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting that the delivery arrived on time and exactly as... See more

Product

Reviewers mention positive feedback about product quality, frequently praising the sturdy construction,... See more

Staff

Customers had positive experiences with staff, frequently highlighting the polite, friendly, and efficient... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is strong,... See more

Service

Clients share positive opinions on service, frequently praising the punctual, polite, and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... See more

Company replied

Rated 5 out of 5 stars

What an experience from start to finish. We ordered our rectangular, adjustable table with 6 chairs and parasol 14 days before delivery. The process couldn’t have been any smoother ! The delivery... See more

Company replied

Rated 5 out of 5 stars

Hi The quality of the product, Regal oval double extending table with 8 x teak stacking chairs, cushions & a free parasol is excellent, representing good value. The delivery arrived earlier th... See more

Company replied

Rated 5 out of 5 stars

Fantastic pre and post purchase customer service. An absolute pleasure to deal with Kingsley Smythe and could not recommend them any higher - first class experience all the way through. Love the p... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Wholesaler
  4. Garden
  5. Outdoor Furniture Store

Written by the company

Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

665 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(665)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just had our amazing new Teak garden…

Just had our amazing new Teak garden furniture delivery by Owen & Scott, great service by them. All set up within minutes, explained the guarantee, care of the set & workings of the LED parasol, all packaging removed. Would definitely use this company again.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great from Start to Finish

From start to finish it was a pleasant experience. Bought a table and chairs at the Royal Bath and West show, very nice chap, no hard sell.
He said the delivery would be 3-4 weeks from date of purchase and true to his word it recently arrived.

Dealt with a lovely lady on the phone regarding a delivery time and it turned up, was built and we are now enjoying this beauty of a table.

Shout out to the two delivery lads, very nice and happy to answer any questions. I would highly recommend this company

17 June 2025
Unprompted review
Rated 5 out of 5 stars

The two fitters arrived Scott and Carl…

The two fitters arrived Scott and Carl to fix up the table.
the placed the furniture in the correct position. Scott and Carl was very friendly even know it was there last drop and the weather was hot. they also kept me updated during the day. they explained everything to us and told us how and when to treat the furniture. the furniture is very lovey and comfortable. we will tell family and friends to use this company.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb quality garden furniture, First class delivery team

We are over the moon with the quality of the teak dining table and chairs. Owen and Scott who delivered the furniture were exceptionally polite and friendly, nothing was too much trouble for them, a joy to meet them. We were kept up to date with delivery dates and notified of their arrival time by text. Everything was assembled and all packaging removed. We highly recommend Kingsley Smythe and will not hesitate to purchase again from you. A huge thank you and well done to all

16 June 2025
Unprompted review
Rated 4 out of 5 stars

Good quality furniture

Good quality furniture. Delivered 1 day earlier than advised but that suited me better. Van driver very pleasant and helpful.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Delivery service

Nick and Kenny were great with the delivery, clear on delivery times, extremely fast assembly and not to mention great with the dogs! Fantastic job thank you!

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Service!!

Nick and Kenny were very friendly helpful and assembled the BBQ and took the time to explain how it went together. Very conscientious, great service.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Great delivery service; the first time there was a problem with the table which they flagged up and reported. Head office dealt with the issue well and the second delivery went perfectly. Many thanks to Nick and Kenny for a great service and lots of helpful advice on looking after the table and chairs. A very happy customer.

14 June 2025
Unprompted review
Rated 4 out of 5 stars

Great delivery after a hiccup

After trying to deliver whilst we were on holiday (we had notified them) we received our furniture on the day stated. The two young men who delivered and put the table together were brilliant, very friendly and efficient. They explained the after care thougherly. So far very pleased with our purchase.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, high quality teak garden furniture.

We are very impressed with the quality of the teak garden furniture set we received. The quality of the wood is superb, and it came with an excellent parasol, seat cushions and high quality rainproof cover. Communication regarding delivery could have been better, but the delivery staff were polite, courteous and promptly helped set up the furniture. Overall, I am impressed and would recommend this company to others.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Table and chair set for 8

Ordered a table and chair set for 8 people recently. The order took a couple of weeks before it was ready, as mentioned on the website. I was away when it was due to be delivered but the delivery company were happy to rearrange a week later. The delivery team were very helpful in unloading it to a suitable place. Table and chairs are now all set up and we're super impressed, great value!

5 June 2025
Unprompted review
Rated 4 out of 5 stars

Would have been great but …..

Would have been great but one of the chairs had a bit of damage they promised to replace it. Despite chasing it up am still waiting for the phantom office to call to resolve. Don’t pay it all up front till you have seen the whole set. The guy I spoke to said they have a problem with a whole batch of chairs

Just an update on this as I dont see a way to respond. I have absolutely no missed calls on my phone from before tge time I put this review up and have received no email update either. Perhaps you have me confused with another dissatisfied customer lol

1 June 2025
Unprompted review
Kingsley Smythe Ltd logo

Reply from Kingsley Smythe Ltd

Thank you for your review, your feedback helps us improve our service and work on areas that aren't meeting customer expectation.

Unfortunately, it was a temporary driver that had received your messages, had called the office, the team could have advised the date for the scheduled revisit to exchange the chair. Once the message had been passed to the team, we did try to call on two occasions without an answer and subsequently sent two emails but neither have received a response.

We do understand it is frustrating and we do apologise for the delayed response.

Please call the office on 0333 456 1370 and we can confirm the date for the revisit.

We would just like to clarify the review regarding the batch of chairs, this is not the case and we will follow it up with the team that received your text messages. We are sorry for any misinformation.

We hope that you do enjoy your purchase and we are sorry for the initial experience.

Kind regards
The Kingsley Team

Rated 5 out of 5 stars

Teak outdoor garden dining set

We spent a long time choosing our new garden dining furniture. The teak table and chairs we chose were beautiful. They came with cushions, parasol and cover. Ordering was easy and any questions we had were easily answered by a quick phone call. Delivery was punctual and extremely efficient. Everybody we dealt with were polite helpful and courteous. Great experience and thrilled with our purchase. Thank you

9 June 2025
Unprompted review

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