We ordered our garden set at the Kingsley Smythe stand at the Gardeners' World Spring Fair on 2 May. Kelly & Kai delivered our furniture this morning and we were very impressed by their professional... See more
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Review summary
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What an experience from start to finish. We ordered our rectangular, adjustable table with 6 chairs and parasol 14 days before delivery. The process couldn’t have been any smoother ! The delivery... See more
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Hi The quality of the product, Regal oval double extending table with 8 x teak stacking chairs, cushions & a free parasol is excellent, representing good value. The delivery arrived earlier th... See more
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Fantastic pre and post purchase customer service. An absolute pleasure to deal with Kingsley Smythe and could not recommend them any higher - first class experience all the way through. Love the p... See more
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Company details
Written by the company
Kingsley Smythe Ltd is a family run business that has been trading for over 10 years. Supplying luxury teak garden furniture at affordable prices.
Contact info
Poppy Barns,, RG17 7TT, Lambourn Woodlands, United Kingdom
- 03334561370
- sales@kingsleysmythe.com
- www.kingsleysmythe.com
4.7
Excellent
665 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful Company and Great Furniture
We met Lucy at a garden show and straightaway we were impressed by the quality and price of the garden furniture. Our furniture was delivered next day by a small, super helpful team who assembled everything and removed the rubbish. The clear pricing and communication made the whole transaction an absolute pleasure and we highly recommend Lucy and the company. Thank you!
9 August 2025
Unprompted review
Max and Jon were brilliant
Max and Jon were brilliant. Everything was installed in no time!
8 August 2025
Unprompted review
Satisfied customer
Although I was a bit hesitant to order an item like this, the experience turned out very satisfactory.
I had questions during the order which were answered promptly.
There was a short delay (1 week) with the delivery, which actually benifited us as my wife met with Kingsley Smythe people at the New Forest Country Show. Lesley cleared up a small alteration which was dealt with.
We were unable to be at home when the delivery was carried out due to a hospital appointment, however the Nick & Symon contacted us during the delivery. They left the items in a safe place and later phoned back with some useful information before they left.
The experience has been very pleasant, the whole Kingsley Smythe Team could not have done more!
More importantly we are very happy with our patio table & chairs of which I'm sure we will have many years of use.
1 August 2025
Unprompted review
The furniture looked great the first…
The furniture looked great the first summer we used it, but after 3 years - 3 of the chairs arms have cracked so they’re not safe to use and the table looks terrible. We tried all the natural methods suggested on their website, but it looks more ready for the tip. Super disappointed as we had hoped for long lasting garden furniture for the price!
7 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate you bringing it to our attention.
We did request further information so we could look into this for you, but unfortunately, we’ve been unable to locate any order with the details provided. If you're able to share your order number or any additional information, we would be more than happy to look into this for you.
Please contact our office on 0333 456 1370 and a member of the team will be happy to assist you further.
Best regards,
The Kingsley Team
Really pleased with the quality of our…
Really pleased with the quality of our new garden furniture. Ordering was easy on line and invoice and confirmation were sent straight away. Email was received of delivery date approx 2 weeks after ordering. I received a telephone call on the morning of delivery advising they were 10 mins away. The delivery men were very respectful and polite. One of the chairs was damaged on the arm, unfortunately we didn’t notice as the chairs were stacked. We should have checked before delivery men left, our mistake. I emailed and sent a photo and received a prompt reply advising a new chair would be bought and exchanged. I received the email on the Monday and on the Thursday, the same week, a new chair was delivered. Excellent service and again very polite delivery men. We ordered the extending table, 6 chairs, lazy Susan, umbrella, upgraded cushions and a cover for what we believe is superb value. It looks great and we are so pleased to have used this company. Highly recommend.
3 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your wonderful review! We're delighted to hear that you're so pleased with the quality of your new garden furniture and that the entire process — from ordering to delivery — met your expectations.
We're especially glad our team was able to resolve the issue with the chair quickly and that you found our delivery team polite and respectful. It's always encouraging to hear such positive feedback, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing us — and for the recommendation! We hope you enjoy your furniture for many summers to come.
Best regards,
The Kingsley Team
Pleased with our furniture
Extremely pleased with our new dining set and bench. Prompt and efficient delivery by Nick and Symon who were very helpful.
We met Lesley & John at the New Forest Show: both extremely helpful and obliging, as were those we spoke with at this company.
We recommend Kingsley Smythe.
1 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your kind words! We're thrilled to hear that you're extremely pleased with your new dining set and bench.
It's great to know that Nick and Symon provided prompt and helpful delivery service, and that you had such a positive experience with Lesley, John, and the rest of our team — both at the New Forest Show and in follow-up conversations.
We truly appreciate your recommendation and hope you enjoy your furniture for many years to come!
Kind regards
The Kingsley Team
Wonderful service
Nick (again) and Owen provided outstanding delivery of new chairs and great follow-up service! They were as helpful and courteous as ever and sorted out our remaining orders perfectly. It would be hard to imagine a more delightful delivery crew!
2 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
hank you so much for your wonderful feedback! We're delighted to hear that Nick and Owen provided such outstanding service — we’re very lucky to have them on the team.
It’s great to know your remaining orders were sorted perfectly and that the delivery experience was such a positive one. We’ll be sure to pass on your kind words to both of them — they’ll be thrilled to hear it!
Thank you again for your continued support.
Best regards,
The Kingsley Smythe Team
Nick & Owen
Nick & Owen, gave me a call on route to let me know what time they would arrive. Set up the table and chairs in no time, explaining along the way what I need to do in the first year which all made good sense. Very friendly and cleared up everything before leaving. Well done to both of them.
2 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your lovely review! We're so pleased to hear that Nick and Owen provided such a smooth and helpful delivery experience.
It’s great to know they kept you informed, set everything up efficiently, and took the time to explain the care instructions clearly. We’re proud to have such friendly and professional team members — we’ll be sure to pass along your kind words to them.
Thanks again for choosing Kingsley Smythe, and we hope you enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Reply from Kingsley Smythe Ltd
Thank you for your feedback! We're glad to hear you were happy with the communication and found the delivery team helpful.
We really appreciate your support!
Best regards,
The Kingsley Smythe Team
Great service from Nick & Symon
Great service from Nick & Symon. Very helpful. Lovely well made furniture!
1 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
hank you for your kind words! We're so pleased to hear you’re happy with your furniture and that Nick and Symon provided such great service.
We’ll be sure to pass along your feedback — they’ll be delighted! Enjoy your new furniture, and thanks again for choosing Kingsley Smythe.
Best regards,
The Kingsley Smythe Team
Excellent Service and Quality Furniture
I recently purchased some teak outdoor furniture from Kingsley Smythe and was very pleased with both the product and the service. One of the chairs had a minor issue, but Nick and Owen resolved it quickly and professionally—replacing it on their next delivery run without any hassle. They were friendly, punctual, and a pleasure to deal with. Great service from start to finish. Highly recommended.
2 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for sharing your positive experience! We're delighted to hear that you’re pleased with both your teak furniture and the service provided by Nick and Owen.
It’s great to know they handled the chair issue quickly and professionally, and that you found them friendly and punctual throughout. We truly appreciate your recommendation and your kind words.
Thank you for choosing Kingsley Smythe — we hope you enjoy your furniture for many years to come!
Best regards,
The Kingsley Smythe Team
Great service
Family run business, we ordered and paid a small deposit a year ago to secure the show price as we knew we didn't want it for at least a year as having work done in the garden. Dealt with Lucy who is lovely and saw her at a couple of shows to confirm we were still not ready which she assured us was not a problem.
Great friendly and efficiant delivery from Nick and Symon. Gave me a call when they were on their way. Delivered to area we wanted.
Full explanation of care given and sent in text message aswell.
If and when we want any more garden furniture it will definitely be from Kingsley Smythe . Thank you
1 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your wonderful feedback! We're delighted to hear that Lucy, Nick, and Symon provided you with friendly and efficient service throughout your experience.
We’re glad everything went smoothly from securing your order to delivery, and that the care instructions were clear and helpful. It means a lot to us that you’d choose Kingsley Smythe again for any future garden furniture.
Thank you once again for your support and kind words!
Best regards,
The Kingsley Smythe Team
Teak Furniture from Kingsley Smythe
We had some outdoor teak furniture delivered this morning. I am pleased to say that once the furniture was unpacked, removing protective packaging, it looked very good quality. However the best part of the delivery was the great attitude and helpfulness of the 2 lads delivering the furniture, Nick and Symon. Nothing was too much trouble, they inspected the furniture and then followed up by giving us great advice on future maintenance. They did a great job as representatives of Kingsley Smythe, so a 5 star experience for us. Highly recommended.
1 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re pleased with the quality of your teak furniture and that Nick and Symon provided such helpful and friendly service.
It’s great to know they went above and beyond with their advice and care, representing Kingsley Smythe so well. We really appreciate your recommendation and your kind words.
Enjoy your new furniture, and thank you again for choosing us!
Best regards,
The Kingsley Smythe Team
Great friendly and efficiant delivery…
Great friendly and efficiant delivery from Nick and Symon. Gave me a call when they were on their way. Delivered to area we wanted.
Full explanation of care and sent in text message aswell.
Great severice throughout from Kingsley Smythe in the office too. Cant wait to use. Thank you
1 August 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your lovely feedback! We're delighted to hear that Nick and Symon provided a friendly and efficient delivery, keeping you informed every step of the way.
We're also glad our office team could support you throughout the process. We hope you enjoy your new furniture and thank you for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
Very happy with the service provided by…
Very happy with the service provided by Kinsey Smythe. Furniture arrived 10 days after ordering with clear communication. Nick and colleague did an excellent job in setting up the table and chairs on our patio, removing all rubbish and a detailed tutorial in caring for the product. Would recommend!
19 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your kind words! We're thrilled to hear that your furniture arrived promptly and that Nick and the team provided excellent service with setup and care guidance.
We really appreciate your recommendation and hope you enjoy your new furniture for years to come!
Best regards,
The Kingsley Smythe Team
Excellent products and service
Excellent garden furniture products and excellent service. Well done Max and Matt for a seamless delivery and efficient installation service
21 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your fantastic feedback! We're delighted to hear that you’re pleased with both the garden furniture and the service provided by Max and Matt.
We’ll be sure to pass your kind words on to them. Thanks again for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
Nick and Max dropped off our table and…
Nick and Max dropped off our table and chairs with utmost professionalism and friendliness. They put the table together quickly and gave us lots of great tips on how to look after it too. Cheers Max and Nick!
20 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you so much for your lovely feedback! We’re thrilled to hear that Nick and Max delivered your table and chairs with such professionalism and friendliness.
We’ll be sure to pass your kind words on to them. Enjoy your new furniture, and thanks again for choosing Kingsley Smythe!
Best regards,
The Kingsley Smythe Team
Nick and Max
Nick and Max kept us updated with delivery times. They were friendly, knowledgeable and gave helpful aftercare advice.
20 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your feedback! We're glad to hear that Nick and Max kept you well informed and provided friendly, knowledgeable service with useful aftercare advice.
We appreciate your support and hope you enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Friendly and efficient service
Nick and Max were very efficient and friendly. They clearly explained how to maintain the table and chair set and put it all together very quickly. My partner and I were very pleased with the service that we received.
20 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your kind words! We're delighted to hear that Nick and Max provided efficient and friendly service, and that their maintenance advice was helpful.
We’re pleased you and your partner were happy with the experience. Enjoy your new furniture!
Best regards,
The Kingsley Smythe Team
Good service, excellent delivery team
Good online service, excellent delivery team (Nick and Max). Shame about missing a few cushions and cover but being resolved.
20 July 2025
Unprompted review
Reply from Kingsley Smythe Ltd
Thank you for your feedback! We're glad to hear you were pleased with our online service and that Nick and Max provided excellent delivery.
We apologize for the missing cushions and cover, but we’re happy to know this is being resolved. Please don’t hesitate to reach out if you need any further assistance.
Best regards,
The Kingsley Smythe Team
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