King's Landing - A HORRIBLE EXPERIENCE
I booked a kayak rental with King's Landing and, on the morning of the trip, came down with a sudden illness that required me to cancel for my safety and the well-being of others. My travel companion, an Advanced EMT First Responder, advised me against going, so I reached out to their office to explain the situation and request a cancellation.
When I called, I spoke with Harley, who informed me that they wouldn’t be issuing any refund. This surprised me, as the agreement I received mentioned a $50 cancellation fee if canceled within 48 hours—nowhere did it say I'd forfeit the entire amount. When I brought up this policy and mentioned that I might pursue a chargeback if they didn’t honor it, Harley’s reaction was defensive and unhelpful. She accused me of being “hostile” despite my calm explanation of the issue. It felt like an odd and unprofessional way to handle the conversation, leaving me more frustrated.
I was offered a store credit with a one-year expiration, but as I live out of state and rarely visit the area, it wasn't a practical solution. When I asked for the manager’s name to escalate my request, Harley refused to provide it, saying it wasn’t necessary. The experience overall felt dismissive and unprofessional.
In the end, I wouldn’t recommend booking with King’s Landing, especially if there’s any uncertainty in your schedule. Their policies and customer service approach seem more focused on keeping payments than on accommodating reasonable requests. Credit card protections exist for a reason, and I would encourage anyone who encounters a similar experience to use them.
Additionally, the company’s response to my initial review elsewhere was inaccurate, claiming things that weren’t true, such as suggesting I had refused a manager's callback. Their full cancellation policy was only shared after I paid, hidden in a follow-up email rather than clearly communicated upfront.
I plan to file reports with relevant consumer protection bodies, as my experience highlights issues that others should be aware of when choosing this company for their plans.