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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the ordering process, frequently receiving incorrect items or experiencing issues with order fulfillment. People also reported problems with products, including quality concerns, items not matching descriptions, and sizing inconsistencies. The customer service was a major point of frustration, with many finding it unhelpful, slow to respond, and difficult to resolve issues like refunds or address changes. Reviewers also felt that prices were too high for the quality of the products, and delivery services were often unreliable and slow, with some orders taking months to arrive or never reaching their destination. Some people were satisfied with the fit of certain items, particularly sweatpants, finding them to be a perfect fit as advertised.

What people talk about most

Order

People report negative experiences with order fulfillment. Many customers experienced issues such as... See more

Product

Reviewers mention negative feedback about product quality and order accuracy. Many customers report receiving... See more

Customer service

Customers consistently express extreme dissatisfaction with customer service. Many reviewers describe the... See more

Price

Consumers find price to be negative, often reporting being overcharged, with some noting unexpected charges... See more

Delivery service

Customers consistently note negative experiences with delivery services. Many reviewers report issues such as... See more

Based on these reviews

Rated 1 out of 5 stars

I just received my fifth mis-order from this company. Customer service says that machines are doing the warehouse stock picking for orders. Which makes me double perplexed that I've had this problem... See more

Rated 1 out of 5 stars

I updated my address on the KingSize website before ordering and confirmed it on PayPal, but my package still went to the old address. Customer service responded slowly and told me once an order hits... See more

Rated 1 out of 5 stars

I ordered six shirts for my son for Christmas. They mailed the package to an incorrect address. They refused to give me a refund or replacement of the shirts and told me I could file a complaint via s... See more

Rated 1 out of 5 stars

Had the same experience as everyone else apparently. Horrible customer service. Not only is there size chart off. I ordered 5xl and I get different company's all the time and never have been so big so... See more

Rated 1 out of 5 stars

Ordered a linen shirt last week and they put clearly on their website that they usually take one business day to get the item ready for dispatch! Now it has been a week, no updates! I called and they... See more

Rated 1 out of 5 stars

I placed an order in august… paid more than half before the end of the month… 9/12 paid amount due on website $24…something… yesterday 10/21 got a message to contact them… they said the 9/12 payment w... See more

Rated 1 out of 5 stars

Thieves! Ordered 3 pair of pants 36x38. One of the pairs Kingsize sent was 54x36 an obvious Kingsize error. Upon returning the wrong pair Kingsize charged me the shipping fee for the return, the... See more

Rated 1 out of 5 stars

This retailer is horrible at filling orders. I’ve ordered from them twice. The first time it took almost four months to get all of the items I ordered. By the time I e I received long sleeve shirts fo... See more

Rated 1 out of 5 stars

Ordered a gift card for son-in-law for Christmas several days before the holiday. Assumed it would come immediately ( like my Lululemon one) Nope. Called and told it would take several days. Did not r... See more

Rated 1 out of 5 stars

Ordered two coats and one was defective so I did a return and used the return label and King-size confirmed that they received the return but didn't send a replacement for the return and won't since t... See more

Rated 1 out of 5 stars

The site is horrible. I tried to order and have it shipped to my office rather than home and it kept referring back to my billing address. I tried multiple times. The day the order arrived I received... See more

Rated 1 out of 5 stars

I used to shop exclusively with KingSize. They were a great alternative to XL Big and Tall, as good if not better quality and much, much cheaper, but in the last 2 years, their prices have tripled. Th... See more

Rated 1 out of 5 stars

Eileen Lemaire, not Raymond Garvey that is deceased. I was a first time member. Established account, attempted to order and found message, Bag is Empty. But I just ordered. After 6 times, I gave up... See more

Rated 1 out of 5 stars

They lie about dates you should receive your items. Customer service is rude. They won't refund my money back. I will never order from this company again. I'm reporting to all social media and other i... See more

Rated 1 out of 5 stars

Very Shady business. I paid for my 3 pair of jeans and also paid for the super fast delivery December 10th… my order was processing for 3 days. It’s December 13th and I just got a tracking number. On... See more

Rated 1 out of 5 stars

Order 3 items from website paid for shipping . have to be delivered in 4 days. Now is already 10 days customer service Angela S. said SO SORRY . If you order something and your item is very late don't... See more

Rated 1 out of 5 stars

The website is not user friendly...in fact it will probably leave you frustrated and without ordering anything. The customer service has never answered a question of mine. DON'T WASTE YOUR TIME with t... See more

Rated 1 out of 5 stars

I will never order from King Size again. I placed an order and emailed and called customer service to cancel the order within hours of placing it. They contacted me a day later stating that the orde... See more

Rated 1 out of 5 stars

Would do 0 stars if possible. I have used King sized since I was 16 I'M 28 now will never buy from them again. I Bought tanktops in September and they have been charging me 16.95 for the past 5 m... See more

Rated 1 out of 5 stars

There is no free shipping available. Unfortunately, I paid $25 for shipping on my order, and it has been waiting to be processed for four days. By the time my order is ready to ship, it will have been... See more

Rated 1 out of 5 stars

Purchased an 8XLT winter jacket as a special request from a customer. I paid for UPS Next Day delivery as it was time sensitive. Received the jacket the next day as promised but the zipper was broke... See more

Rated 1 out of 5 stars

I purchased a pair of pants inseam 40 and they came inseam 29". They attempted tp have me drive 21 miles to return the package to a happy returns on my own dime so they could then charge me another 40... See more

Rated 1 out of 5 stars

NEVER ORDER FROM KING SIZE CLOTHING. I would rate King Size 0 if possible. I ordered 2 different orders. I wanted them quickly for a special holiday and was given a date the orders would arrive so I... See more

Rated 1 out of 5 stars

Ordered a mens crewneck shirt and they sent me womens pair of pants. After returning I have waited over a month for the shirt and still don't have. Endless calls to customer service with the response... See more

Rated 1 out of 5 stars

If i could give zero stars i would. dealing with this store has been a nightmare. returned 3 fila sweatsuits and they only gave me a gift card for two, for a whole month i been contacting them each ti... See more

Rated 1 out of 5 stars

After I could not find a particular pant (Konckarounds Elastic Waist Pant) in "Big" size family (no button to select it) I emailed customer service. After a back and forth with a customer service pers... See more

Rated 1 out of 5 stars

Terrible company. Placed an order on 12/6, received a notification on 12/19 that an item was out of stock and they canceled my order. The item was a Christmas gift. Customer Service offered no solutio... See more

Rated 1 out of 5 stars

DO NOT USE KING SIZE CLOTHING. King size is a huge joke, ordered 2 pairs of pants. Not yet shipped. Tried to cancel my order and they said that since it is in processing it can not be refunded, s... See more

Rated 1 out of 5 stars

They don't even deserve one start. Absolute shit company to work with. Held the order for over a week after I was told multiple times it has been 'released', what ever that means. This purchase was ma... See more

Rated 1 out of 5 stars

I have been trying for 10 hrs to get a tracking number. I am told they are working on an upgrade and we all know this is a lie. They are having major computer problems ,when I ask Ann to speak to she... See more

Rated 1 out of 5 stars

Tried to order shirts with an online coupon they provided, when I got to check out it would remove the coupon. I called customer service they could not figure out why the coupon was being removed and... See more

Rated 1 out of 5 stars

They triple charged my card. Now they are telling me they can do nothing till Monday business hours. I call BS. They can place my order anytime….they can fix it anytime. Employees have heav... See more

Rated 1 out of 5 stars

I would give 1/2 star if I could. My account was paid off in July, however, they billed $30 for a late fee, I called them and as a courtesy they removed the late fee. I’ve not bought anything since, I... See more

Rated 1 out of 5 stars

I ordered a pair of shoes because my feet are very wide and I needed a pair for the gym. After I put in the order I started looking for reviews. They were all great on the website itself which I ass... See more

Rated 1 out of 5 stars

I had a complaint and I was emailed that a representative will call me. It never happened. I received an email that my order was delivered, never received. I call to report package never received and... See more

Rated 1 out of 5 stars

I ordered a shirt on sale. It was backordered and was to ship a month later. When it didn’t arrive, I contacted Kingsize. They said my order was canceled, because the shirt was no longer available. Ho... See more

Rated 1 out of 5 stars

Bought shoes from these guys ..they were worn for 3 months and fell apart ..worn indoors only ...called them and they wouldn't let me get a replacement or any kind of discount or credit towards any fu... See more

Rated 1 out of 5 stars

i PLACED THREE ORDERS WITH THIS COMPANY AND NONE OF THE ORDERS ARRIVED AND I HAVE YET TO RECEIVE A REFUND. i EVEN PAID FOR EXPEDITED SHIPPING AND THE ORDER STILL DID NOT ARRIVE. THIS IS A TERRIBLE RI... See more

Rated 1 out of 5 stars

I wish I could give zero stars. I placed an order Feb 7; the order did not arrive. After ten days I looked at the "tracking information" and it said the estimated delivery date of Feb 12 was... See more

Rated 1 out of 5 stars

I ordered a sweat top and sweat pants. The top arrived, and the pants were back ordered. The pants didn't come, and didn't come, and were then finally discontinued. They won't let me return the top... See more

Rated 1 out of 5 stars

I purchased 4 of the same style and sized shirts in different colors. The deal was great and I was looking forward to giving the shirts to my husband. I was sorely disappointed when they arrived. Colo... See more

Rated 1 out of 5 stars

As others have said, the clothes are overpriced for the quality. They also engage in scam practices. On every order, they auto enroll you in their "rewards" program. They get the reward and you get th... See more

Rated 1 out of 5 stars

Ordered 3 shirts via their order blank in their catalog. Spaces on the v order black are painfully small. Got an email a few days later stating assists were in stock and would be shipped in 3-5 days... See more

Rated 1 out of 5 stars

Buyers Beware! The company is Horrific. I ordered two pairs of shoes that showed in stock, after which I receive an email that one pair may ship sometime in March,are you Kidding me!? I immediately c... See more

Rated 1 out of 5 stars

I bought a shirt on-line from KING SIZE. I ordered their SMALLEST which happens to be Large. It arrived and would fit an NFL Tackle. I only paid $24 but there was a $12 shipping fee. Because of it's e... See more

Rated 1 out of 5 stars

I ordered a pair of shorts for my husband. I ordered BLUE, which was a medium blue, smokey color. I received a pair that was a bright, bright teal kind of color....something my husband would never w... See more

Rated 1 out of 5 stars

Way over priced... the quality is garbage... sewing is just ridiculous not consistent. The fabric itself is super cheap. Ohh and all made in Bangladesh so why 40$ for a polo?

Rated 1 out of 5 stars

I ordered a pair of pants with alterations. It took three weeks to arrive and there were no alterations. I was told when I ordered the total cost would be 68.13. When i talked to customer service... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Underwear Store
  5. Women's Clothing Store

Information provided by various external sources

Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.


Contact info

1.1

Bad

TrustScore 1 out of 5

452 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My wife & I ordered 4 coats throug the…

My wife & I ordered 4 coats throug the king size catalog when we got them 1 the zipper was broken I retuned it the end of Jan or beginning of February I got the same broken coat back on the 10th of April I called & i called &they say I'm sending to late but they sent it back & there not seeing it or not understanding English so I would advise anyone not to buy through them it's more of a heads h than it's worth they are not high enough quality to make it worth my problembs

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Package was paid for and ordered

Package was paid for and ordered. Customer service said it was delivered.... NO PACKAGE EVER WAS DELIVERED. AND THEY TOLD ME IT WAS DELIVERED AND TOUGH LUCK. SCAMMMMMMMMMMMM OR SHITTY CUSTOMER SERVICE. JUST DONT.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Kingsize overcharge on shirts order

I ordered 8 shirts from Kingsize and was shipped 6 shirts. 2 of the shirts I received were not the shirts I ordered and were the incorrect size. I returned the 2 shirts and was told the shirts that I originally ordered are on back order. When I checked my credit card statement, I saw that I was overcharged by $52.83. I called their customer service and spoke to 3 different representatives. I was told the $52.83 charge was for a back order but I did not authorize this charge and the amount they charged me is higher than the amount of my original order. Needless to say, I was not happy and have not been refunded the amount they overcharged me. I filed a dispute with my credit card company for this mischarge. I will never order anything again from this company. I would advise others to stay away from this company.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

worst clothing company i have ever dealt supervisor and customer service sucks!

If i could give zero stars i would. dealing with this store has been a nightmare. returned 3 fila sweatsuits and they only gave me a gift card for two, for a whole month i been contacting them each time even a supervisor said they would issue a refund for the balance in 24-48hours guess what i never received it. the customer service really sucks. i finally had to open a dispute on them. i will never deal with this company again. A whole month of going through something that they confirmed was messed up is insane

5 February 2026
Unprompted review
Rated 1 out of 5 stars

For 9 months

For 9 months, they signed me up for rewards program charging. My credit card $18.60 a month, which I did not sign up for. No more business from me.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Charged twice for same order

Charged twice for same order. Still not refunded. Also, shipping prices are inappropriate. You could ship a Buick for what they charge. If I’m going to waste money, I'd rather waste it by making it rain at the strip joint.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

Spammers and Scammers

Very low end shirts. They will spam you. If you try to opt out, they just send you to their site that demands you enable all their cookies. Do not go to their site. When they start spamming you, just keep reporting them. Obviously I will never do business with them again.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

$16 a month for NOTHING...Caution!!

$16 a month for nothing. Don't fall for their Rewards program. Ordered some clothes a couple of times. The clothes were descent. Sometimes they run good dales...the I noticed the reoccurring monthly charge for $15.95.

After research, I realized I had been duped into signing up for the program...Buyer Beware!!!

I'll never but here again, and I'll recommend everyone not too. This is SLEAZY business practices.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a shirt

I ordered a shirt, and there was a wrong address, immediately after the placed order, I corrected it and called customer service. I never got the shirt and King Size replied to my email and said that the address in account showed it was delivered, well no shit! And due to that, no refund can be issued. I even went to address & the person does not answer the door. I tried 3x this is very poor,poor customer service! I am out a shirt and fifty bucks! You STUCK King Size!

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Bought shoes from these guys ..they…

Bought shoes from these guys ..they were worn for 3 months and fell apart ..worn indoors only ...called them and they wouldn't let me get a replacement or any kind of discount or credit towards any future purchases ...person spoke very broken English..over all terrible customer service..never do buisness with them again

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Scamming on Expedited Shipping

This retailer is horrible at filling orders. I’ve ordered from them twice. The first time it took almost four months to get all of the items I ordered. By the time I e I received long sleeve shirts for winter, it was spring and too warm for my husband to wear them. On my second order, I paid $35 for their “super fast” delivery. Three days later and they haven’t even finished processing the order and now they’ve told me delivery will take 2-3 business days even though their website shows that “super fast” is 1-2 business days. Absolutely the worst website to shop.

9 March 2026
Unprompted review
Rated 1 out of 5 stars

I wish I could give zero stars

I wish I could give zero stars.

I placed an order Feb 7; the order did not arrive. After ten days I looked at the "tracking information" and it said the estimated delivery date of Feb 12 was "delayed".

There had been some bad weather so I waited until another couple of weeks of snowstorms passed. Then when I went back to the tracking page it said my shipment had been marked "addressee unknown" which is odd because I get packages regularly at this address from their sister brands.

On March 4th I called the 24-hour "customer service" line and KingSize told me it wasn't their problem, it was DHL's fault, but DHL might be holding the package for redelivery. Then they gave me a number for USPS. I called USPS and after putting in my DHL tracking number the bot said my package had been returned to sender. I called Kingsize back and then they finally agreed to process my refund, as a CREDIT TO BUY MORE PRODUCTS FROM THEM!!! AAUGH.

I wish I had seen all these one-star TrustPilot reviews before I placed an order with them. Do yourself a favor and get whatever you need elsewhere.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Placed an order way back last year that was supposed to come express shipping, all of a sudden it's back ordered, expect it after Thanksgiving, then January, then MARCH... Then after all of that, it's just cancelled because they can't fulfill it, but here's a 25 percent off coupon... Oh... But it's only good for the next 5 days... AFTER STRINGING ME ALONG FOR MONTHS! I express my extreme displeasure only to get an overly long sorry but that's a courtesy coupon bye

30 October 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a pair of pants from this…

I purchased a pair of pants from this business, and they appeared fine upon arrival. However, after only one wear, the stitching along the seam came apart, leaving a hole in the pants. I contacted customer support to request a return or replacement, but was told that because the item had been worn, it was not eligible for return—even though the damage was clearly due to a defect.

The agent I spoke with stated there was nothing they could do to assist me. As a result, I was left with a defective product and no resolution. Based on my experience, I would strongly caution others before purchasing from this business, as they do not stand behind the quality of their products or provide meaningful customer support.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

I have been trying for 10 hrs to get a…

I have been trying for 10 hrs to get a tracking number. I am told they are working on an upgrade and we all know this is a lie. They are having major computer problems ,when I ask Ann to speak to she told me there was NO supervisor is not there and when I told her there had to be supervisor there ,then I was told they were not aviliable. Then I was told by Ann that they would call back when the computer are back up. Please I would love to be able to talk with a someone beside a order placer. Thanks Mrs Bill Roe

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Would do 0 stars if possible

Would do 0 stars if possible. I have used King sized since I was 16 I'M 28 now will never buy from them again. I Bought tanktops in September and they have been charging me 16.95 for the past 5 months and won't refund it , it's a quote on quote rewards program 🙃 idk what the rewards program is that they charge me 17 $ for nothing in return constantly without telling me .... a disabled autistic ADHD depressed man with crippling anxiety and PTSD.... also I didn't get the free shipping ect they said they sent an email.... they send 7 emails or more a day by the way to you ........

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Buyers Beware

Buyers Beware! The company is Horrific.
I ordered two pairs of shoes that showed in stock, after which I receive an email that one pair may ship sometime in March,are you Kidding me!? I immediately cancel the order Requesting to cancel such & credit me. I receive NO reply. What Reputable Company does that? Behold I receive my order January 27th and one pair was just thrown in the box lose & the other pair right shoe is Bigger than the other. The one thing they're good at sending me emails two to three times a day. To be blunt,this Co. SUCKS & will Never make a Purchase nor Ever recommend! You got me once & in my book that's once to many. They don't give two Shits about the consumer. Big Fat Zero Company.....

9 January 2026
Unprompted review

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