Brilliant company to deal with. We got a graded oven at a brilliant price and the 'damage' is so minimal it's barely noticed. Perfect way of getting a quality product at a reasonable price. The del... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everyone I spoke to in the sales and delivery team were so helpful and informative last week when I wanted to understand a bit about the condition of the unit. And was really impressed by the timely... See more
Company replied
Was in need of a washing machine as old one suddenly broke down. Headed down to kingdom appliances and they did not disappoint! Customer service was amazing,staff were friendly, professional and very... See more
Company replied
Heavily discounted appliance with minor damage well worth it. Special thanks to the delivery driver who went above and beyond to help get a heavy appliance up the stairs.
Company replied
Company details
Written by the company
Kingdom Appliances have been trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.
Contact info
109 Amington Road, B25 8EP, Birmingham, United Kingdom
- 01217080865
- sales@kingdomappliances.co.uk
- www.kingdomappliances.co.uk
4.3
Excellent
110 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered very quick excellent…
Delivered very quick excellent communication from sales to delivery within three days,also Duffy the the delivery driver was most helpful and efficient.
5 July 2026
Unprompted review
Reply from Kingdom Appliances
Thank you for your fantastic review! We're delighted to hear you were pleased with the quick delivery and communication throughout. We'll be sure to pass your kind words on to Duffy, who will really appreciate the recognition. We hope you enjoy your new appliance!
Excellent aeg cooker as NEW
Excellent aeg cooker as NEW, half the price from currys, great customer services, HIGHLY RECOMMENDED
5 July 2026
Unprompted review
Reply from Kingdom Appliances
Thank you for your fantastic review! We’re delighted to hear you’re pleased with your AEG cooker and the service you received. We really appreciate your recommendation and hope you enjoy your appliance for many years to come.
⭐⭐⭐⭐⭐ amazing
⭐⭐⭐⭐⭐
Absolutely fantastic experience! I bought a fully refurbished AEG 6000 SteamBake cooker from Kingdom Appliances on eBay certifiedrefurbished, and I'm genuinely impressed. It arrived in pristine condition and looks almost brand new. It's an incredible cooker, was an absolute bargain, and the quality has exceeded my expectations.
Excellent communication, fast delivery, and a product that's exactly as described. I wouldn't hesitate to buy from Kingdom Appliances again. Thank you so much!
3 July 2026
Unprompted review
Reply from Kingdom Appliances
Thank you for your kind review, Carl. We’re delighted to hear you’re so pleased with your AEG cooker and the service you received from us. We really appreciate your support and hope you enjoy your appliance for many years to come!
Great product, great price
I’ve been buying kitchen appliances from kingdom appliances for over 13 years, and I couldn’t be happier.
The quality of their products is amazing, their prices are always fair. On top of that their customer service is truly exceptional.always reliable.
I highly recommend them to anyone looking for top quality appliances.
3 July 2026
Unprompted review
Reply from Kingdom Appliances
Thank you, Davood, for your continued support over the past 13 years! We're truly grateful for your loyalty and kind words about our products, prices, and customer service. It's always a pleasure serving you, and we look forward to helping you again in the future.
Oven I have been looking at at a very…
Oven I have been looking at at a very good price no box but you don’t use the box and prompt delivery to my door by a very helpful driver
1 July 2026
Unprompted review
Reply from Kingdom Appliances
Thank you, Joanne, for your kind review! We're delighted you found a great deal on your oven and that our delivery service met your expectations. We'll be sure to pass your lovely comments on to our driver. We hope you enjoy your new oven, and thank you for choosing Kingdom Appliances!
Was in need of a washing machine as old…
Was in need of a washing machine as old one suddenly broke down. Headed down to kingdom appliances and they did not disappoint! Customer service was amazing,staff were friendly, professional and very helpful. Communication was brilliant and they made the whole process easy. Pricing was fair and washing machine arrived on time! Worth the price and would go to this business again,highly recommend! Thank you so much
23 June 2026
Unprompted review
Reply from Kingdom Appliances
Thank you so much for your fantastic review, Awais! We're delighted to hear you were happy with both our service and your new washing machine. It was a pleasure helping you, and we really appreciate your recommendation. We look forward to welcoming you back in the future!
Brilliant company to deal with
Brilliant company to deal with. We got a graded oven at a brilliant price and the 'damage' is so minimal it's barely noticed. Perfect way of getting a quality product at a reasonable price.
The delivery guys were fantastic, calling the day before to check times were OK and gave us rough time, then messaged later to give a time based on traffic, then called again on their way.
They delivered to where we wanted it and went over the product with us showing where the 'damage' was and were just generally so very friendly and helpful.
Definitely recommend dealing with Kingdom Appliances.
19 June 2026
Unprompted review
Reply from Kingdom Appliances
Thank you for your wonderful review, Adam.
We're delighted that you're pleased with your oven and that the grading exceeded your expectations. It's also great to hear our delivery team provided the level of service we strive for, from communication through to delivery.
We really appreciate your recommendation and hope you enjoy your new oven for many years to come.
special thanks to the delivery driver
Heavily discounted appliance with minor damage well worth it. Special thanks to the delivery driver who went above and beyond to help get a heavy appliance up the stairs.
5 June 2026
Unprompted review
Reply from Kingdom Appliances
Thank you for your kind feedback. We’re really pleased to hear you’re happy with your appliance and that the delivery driver was able to assist with getting it safely into place. We’ll be sure to pass on your thanks to him — it’s greatly appreciated.
Very Happy
Ordered from Brighton so relied on email communication. Staff were super helpful and knowledgeable.
Item purchased was ‘new graded’ and arrived exactly as described. Price was amazing for an item with just an opened box. Delivery was quick and the delivery driver called with a half hour eta.
Would 100% use Kingdom Appliances again.
28 May 2026
Unprompted review
Reply from Kingdom Appliances
Thank you so much for your lovely review, Sarah.
We’re really pleased to hear you were happy with both the service and your appliance. It’s great to know the item arrived exactly as expected and that the delivery experience went smoothly as well.
We truly appreciate your support and hope to assist you again in the future.
Top level communication
Top level communication, speedy delivery and very friendly helpful staff. And not to mention bargain products Highly recommended!
28 April 2026
Unprompted review
Reply from Kingdom Appliances
Hi Tariq,
Thank you so much for the glowing review! We’re thrilled to hear you had such a great experience with our team. It’s wonderful to know we hit the mark for you. We truly appreciate the recommendation and look forward to seeing you again soon!
UNTRUSTWORTHY
TWe purchased an AEG cooker hood from Kingdom Appliances, which was described on their website as being in good condition with no markings. However, when it arrived, this was not the case. One of the chimney panels had a visible mark, and another had clearly been poorly spray painted, indicating a noticeable manufacturing defect. We raised our concerns with the delivery driver at the time, but were told to contact the office and sort it out with them. The driver then removed our old cooker hood for recycling and left.
When we contacted the company, we explained that the product did not match the description on their website. Not only was there a mark on one panel, another panel was clearly defective. The company offered £50 compensation, which we found completely inadequate as it would cost £134 to replace two panels. There was another identical model listed on their website with visible marks for £200 less, which we would have chosen had we been willing to accept such imperfections.
The compensation offered does not reflect the difference in value or the condition of the item we received. Moreover, their website said the delivery is free to most places in mainland UK. However, when we entered our postcode, which is in Lancaster in the north of the UK, we were charged £45 for delivery. Based on this experience, I would NOT purchase from this company again. I suggest you avoid them, they do not respect their customers and cannot be trusted.
14 April 2026
Unprompted review
Reply from Kingdom Appliances
Dear Daniel,
Thank you for your feedback. We are disappointed to see this review, as our team handled your concerns with the utmost care and sympathy to ensure a fair resolution.
We would like to clarify the timeline of events for the benefit of those reading:
Options Provided: When you alerted us to the marks on the panels, we immediately offered a full refund and a free return collection. This would have ensured you were not left with a product you were unhappy with.
Resolution Chosen: You ultimately chose to keep the cooker hood and accepted a £50 partial refund as a gesture of goodwill. This was processed and issued to you promptly.
Transparency: Our delivery surcharges for specific postcodes are set by our couriers and are clearly displayed at checkout before any purchase is finalized. We aim for total transparency in our pricing and descriptions.
We are a business built on integrity, working with you to find a solution that you were happy to accept at the time. It is disheartening to hear that you feel this way now, as we believe we acted reasonably and respectfully throughout the process.
Should you wish to discuss this further, please feel free to contact our management team directly.
Bought a washing machine from here and…
Bought a washing machine from here and everything was perfect - the delivery was easy and fast, the item was as described and the customer service team were great at helping out with any questions I had. Recommend!
2 March 2026
Unprompted review
Reply from Kingdom Appliances
Thanks for the recommendation, Nigel!
We’re so glad to hear that everything from the delivery to the machine itself was spot on. Our customer service team loves hearing that their help made a difference. Enjoy the new washing machine, and let us know if you need anything else!
Really happy with our fridge
Really happy with our fridge. Great communication from the team and great after care. Very happy with the whole package and when the next appliance needs replacing will defo visit Kingdom appliances again. Thanks guys. Excellent.
16 March 2026
Unprompted review
Reply from Kingdom Appliances
Fantastic to hear, Raife! We're so glad you’re happy with the new fridge and the "whole package" experience.
We take a lot of pride in our after-care, so it’s great to know the team looked after you well. Thanks for the kind words—we’ll be ready and waiting whenever your next appliance decides to retire! Enjoy the fridge.
What a great experience
What a great experience! The extractor fan was new and unused, packaged in the original packaging and it worked great. But probably the best part of the experience was receiving a call from an exceptionally friendly driver to check that the delivery was convenient. He let me know when he was going to arrive. And then to receive a call afterwards rather than just a link to check that everything was okay with my purchase was quite exceptional.
27 February 2026
Unprompted review
Reply from Kingdom Appliances
That is such a fantastic review, Geoff! We are so glad to hear you're happy with the extractor fan, but it’s even better to know that our personal touch made a difference.
Our drivers really do care about making delivery as smooth as possible, and we believe a quick phone call is much better than a generic automated link. We’ll be sure to pass your kind words along to the team—especially your driver!
Thanks for choosing Kingdom Appliances!
Excellent customer service
I ordered a Canopy hood extractor fan for the kitchen, which was faulty (no fault of Kingdom Appliances). I was called by the team to arrange collection of the damaged item and replace with a new one, which was done the following day.
4 March 2026
Unprompted review
Reply from Kingdom Appliances
Thanks for the review, Sanjay!
We’re really sorry that the first unit arrived with a fault, but we’re glad we could jump into action and get that replacement to you by the very next day. We know how important it is to keep a kitchen project moving, so we’re happy we could get it sorted quickly for you.
Enjoy the new canopy hood!
It's all about what suits them
It's all about what suits them. Ordered washing machine, they called to organise delivery and offered the very next day - too soon as old one would need disconnecting and removing. What they didn't say was next time after that would be 2 weeks out. Then after confirming, cancelled the day before and delayed another 2 days. Then, delivered it at 6am so the driver "could avoid traffic". I wish I'd gone elsewhere.
16 February 2026
Unprompted review
Reply from Kingdom Appliances
Hi, thank you for your feedback. We’re truly sorry that our delivery schedule didn't align better with your needs on this occasion.
We always strive to be as accommodating as possible—which is why we offered a next-day slot. While we try to keep our regional delivery routes frequent, slots can fill up fast, and we regret any frustration the wait or the subsequent rescheduling caused. Regarding the early start, our drivers often aim for early windows to ensure they can meet their committed times for all customers.
We appreciate your patience and hope the washing machine serves you well for years to come.
AEG oven
I ordered an oven from Kingdom appliances, It arrived, when they sad it would, in good condition (no transit damage) and it was a bargain.
22 December 2025
Unprompted review
Reply from Kingdom Appliances
Great to hear it, Gareth!
We know how frustrating transit damage can be, so we’re glad your new oven arrived in perfect condition and right on schedule. It’s always a win when you can snag a high-quality appliance at a bargain price!
Thanks for the support and enjoy the cooking!
dishwasher purchase
Bought a graded dishwasher which was half the price of other websites (had a small dent on the outer casing which couldn't be seen when fitted )
Delivered within a couple of days the driver showed me the fault asked if I was happy or would have taken it back
I was over the moon !! excellent value and service this is my 2nd purchase from this company and I highly recommend them
8 December 2025
Unprompted review
Reply from Kingdom Appliances
That is wonderful to hear, Patricia! Thank you for coming back to us for your second purchase.
We love that you were able to snag such a high-end dishwasher for half the price. Our drivers always want to make sure you're 100% happy with a graded item before they leave, so it’s great to hear that transparency gave you peace of mind. Since that little dent is tucked away, it sounds like an absolute win for your kitchen and your budget!
We really appreciate the recommendation—enjoy being "over the moon" with your new dishwasher!
Reply from Kingdom Appliances
Short and sweet—thanks for the review! We're glad we could get your order delivered quickly and at a price you were happy with. Thanks for choosing Kingdom Appliances!
On time exactly when they said it would…
On time exactly when they said it would be nice and earlier appliance was as described if anything a little better than I imagined, complete all accessories, original paperwork user and install manual. Recommended seller save £££ off brand new especially since this was an under counter fridge and you don’t actually see any little scratches etc.
19 December 2025
Unprompted review
Reply from Kingdom Appliances
Thanks for the recommendation, Dom!
We’re so glad you’re happy with the fridge. You’ve hit on the "pro tip" for appliance shopping—choosing a graded unit for under-counter use is the perfect way to save £££ since those minor marks stay completely hidden once it's installed!
It's great to hear that having all the original manuals and accessories made the experience even better than you imagined. Enjoy the savings and the new fridge!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.