King Billy Casino Reviews 

770
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick withdrawal processes and fast payouts. Reviewers frequently highlight the helpful and friendly customer service, often describing it as top-tier. Some users also enjoy the website's design and wide game selection. However, some customers noted significant issues with slow withdrawal processes and technical problems. Many also report difficulties with account verification, leading to suspensions or permanent closures after deposits. Conversely, a portion of people felt dissatisfied with unhelpful customer service. Repeated concerns exist regarding refund requests, with users struggling to retrieve funds or facing denials.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting smooth and fast withdrawals, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the fast, lovely, and... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as a top online... See more

Service

Customers consistently note ambiguous experiences with service, with some describing it as fast, friendly,... See more

Refund

Consumers find refund experiences to be negative, with many reporting difficulties in getting their money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my go to’s. Win in decently regular intervals, good rtp and usually decent sized wins for deposit amount. Never usually wait much more than 30 minutes maybe an hour for my withdrawal to be in m... See more

Company replied

Rated 4 out of 5 stars

Been playing online for a while and tried many casinos . It doesn't take long to realise some are just taking all ya money . King Billy has proven they are legitimate . I had a good win and as they to... See more

Company replied

Rated 5 out of 5 stars

I have so much fun on this casino and the bonuses and the terms of conditions for the bonuses are just phenomenal. Kingbilly has Fast withdraws and customer service is just top tier. Highly recommend!... See more

Company replied

Rated 5 out of 5 stars

I was skeptical at first, i have never had much with online casinos. I thought i would try my luck with King Billy Casino. Thankfully i did, great games, support is very helpful and a unique theme. I... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Play long and prosper! 4 years in operation. 5.000+ games. 7 languages. 12 international awards. 20+ payment methods. 650.000+ players worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(770)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is an unfair site, avoid it if you can!!

I registered, uploaded the documents (from myself), then I asked RA directly, the customer service said I just need to pay and send the picture of it and my profile will be verified..!!

Yes, I deposit 15$ after immediately suspended my account and I can't play! According to customer service, it's a standard procedure and as soon as my profile is verified, I can play....

Everyone, avoid this site, this casino is a joke!

6 January 2026
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Robert,

Thank you for sharing your concerns. We’re sorry to hear that this situation caused frustration and would like to clarify what happened.

During the verification process, it was confirmed that the account was registered from a restricted country where our services are not available. In such cases, account access is suspended in line with our terms and regulatory requirements. As no gameplay was permitted, the deposited amount was fully refunded.

We understand that this outcome can be disappointing; however, these measures are mandatory and applied consistently to ensure compliance. We appreciate your feedback and hope this explanation helps clarify the reason for the account restriction and refund.

Thank you,
The King Billy Team

Rated 1 out of 5 stars

Do not play this casino

Do not play this casino. All their bonuses are fake. I did 4 of them and they only gave me the sign up bonus. I contacted support after the chat person was telling me I was entering the codes wrong. I told them the codes appear when you click the add. That it wasn’t possible. So I did it again with the next deposit to prove I was right and that bonus didn’t appear again. What do they do? They pretty much say too bad. They prey on new customers clearly with their bonuses that don’t work on purpose. They rake in millions and they can’t even release a deposit low bet deposit bonus, what does that say about them?

3 January 2026
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Cat,
thank you for sharing your feedback. We are sorry that King Billy did not meet your expectations. As we have checked, our customer support team has explained all the details regarding bonuses your account has tried to claim. All bonuses at King Billy Casino are applied automatically only if all required conditions are met at the exact moment of deposit. These conditions are governed by our Terms & Conditions and are enforced strictly by the system itself. In the rare occasion that the bonus is not shown after the deposit is made, it is advised to come to Live-Chat without playing the deposit so the customer support team could add the bonus manually.
Unfortunately, once a deposit is played without an active bonus being attached, the system does not allow us, even on our side, to manually add, restore, exchange, or compensate the bonus afterward if the balance is played.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Excellent casino

They have been a great casino. The payouts are quick, they have loads of games. The vip program is really cool with perks thats are good. The bonuses are plentiful and all around great experience with them.

4 January 2026
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Daniel,

Thank you for the wonderful feedback! We’re thrilled to hear that you’re enjoying the fast payouts, wide game selection, and the perks of our VIP program. We truly appreciate your support and wish you continued fun at King Billy Casino!

Long Live Daniel!
Long Live King Billy!
Play long and prosper!

Rated 4 out of 5 stars

Been playing online for a while and…

Been playing online for a while and tried many casinos . It doesn't take long to realise some are just taking all ya money . King Billy has proven they are legitimate . I had a good win and as they told me payment is going in it did. Fast friendly and fair .

26 December 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Scott,

Thank you for sharing your experience! Congratulations on your win, and it’s great to know the payout was delivered as promised. We appreciate your trust and wish you many more enjoyable moments with us.

Long Live Scott!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Fast and speedy withdrawal

Fast and speedy withdrawal
Love the site

26 December 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Nicola,

Thank you for 5 stars!

Long Live Nicola!
Long Live King Billy
Play long and prosper!

Rated 1 out of 5 stars

ZERO STAR!!!!

Took a lot of patience to bear with the lengthy process of withdrawal 😫

16 December 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Jason,

Thank you for your feedback. We’re sorry to hear about your frustration.

At this time, we’re unable to locate any account or withdrawal request matching the details provided in your review. If this experience relates to an account with us, we kindly ask you to contact our support team directly from the registered email address so we can verify the account and assist properly.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

All things in this casino is super…

All things in this casino is super great.the promotions the kindnes of people and the verification is fast.Never any problem with the withdraw.For me the best casino ever played

15 December 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace miso,

Thank you for your wonderful feedback! We’re delighted to hear that you enjoy our promotions, fast verification, smooth withdrawals, and the support from our team. Your kind words mean a lot to us, and we’re glad King Billy is the best casino you’ve played at.

Long Live miso!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

I have been trying to get in contact with Kingbilly.

I have been trying to get a refund from KingBilly Casino regarding deposits made after the new Dutch KSA remote gambling law came into effect (October 2021). At that time unlicensed operators were no longer allowed to accept Dutch players, and many casinos offered refunds for deposits made in that period.

I first contacted King Billy support @ in may 2024, explaining the situation and offering to resolve the matter amicably. After receiving no reply for months, I escalated with a formal refund request including full transaction history to info@dama.

I have re-sent the same email every month since then last one in today December 1th 2025. Result: zero response in over a year or so. No acknowledgment, no refusal, complete radio silence.

I have now instructed my lawyer to proceed with the claim through official channels, but I hope genuinely King Billy (Dama N.V.) would handle this professionally and avoid unnecessary legal costs for both sides.

Very disappointed with this level of customer service and transparency from a casino that otherwise has a decent reputation. Ignoring legitimate refund requests for more then a year is unacceptable.

Account: (ID ends with 268507)
Amount in question: [€ 6599]
Original refund request sent: July 2025 (still unanswered)

I will happily update or remove this review the moment King Billy finally replies and resolves the issue.

1 December 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Don,

thank you for your review. We would like to highlight, that we could not identify you as the customer of the website kingbillycasino.com operated by Dama N.V.

It might happen that you could reference to kingbilly.com, which is a different website, and which has been closed since 15th of July 2024.

Thank you,
The King Billy Team

Rated 2 out of 5 stars

Withdrawal issues

Withdrawal issues, Failed 6x now due to apparent technical issues. Opted for bank transfer only for them to cancel another 4c saying account details are wrong. I know my bank account details & they also said the swift code was wrong, Give me my money!!!

17 November 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Anita,

Thank you for your review. We’re sorry to hear that you initially experienced difficulties with your withdrawal. According to our records, the issue has since been resolved and your withdrawal was successfully processed. If you ever encounter any further technical problems or have questions about your account details, our support team is always available to assist.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Absolutely love Kingbilly Casino

I have so much fun on this casino and the bonuses and the terms of conditions for the bonuses are just phenomenal. Kingbilly has Fast withdraws and customer service is just top tier. Highly recommend!

21 November 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Lavinia,

Thank you for sharing your positive feedback. We’re glad to hear that you’ve enjoyed your experience and that our bonus terms, withdrawal processing, and support team have met your expectations. We appreciate your recommendation and look forward to continuing to provide reliable service.

Long Live Lavinia!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Would NOT recommend!

Very very disappointed with King Billy. They have recently been having system issues but haven’t noted anything about it on their site, so after making a $45 deposit to claim a particular bonus I wanted, the bonus did not give me the free spins I was guaranteed. That’s 100 free spins gone. The live chat isn’t functioning, so I could only send them a message which took them hours to respond. Then I find that most of the games I want to play would not work, with an error message displaying.
Once they did finally respond to my 2 emails, the tone was pretty nonchalant with them declining to add the bonus as I’d already played with some of my funds. They acknowledged system issues but offered no apology or any kind of cash or free spins compensation. Instead they quoted policy sections and basically didn’t care one bit. I was very disappointed. 10 free spins were then randomly placed onto my account but they’re for one of the games that I cannot access! I sent another email, and I’ve received no response at all. I have been sorely let down by customer service today,

Update: I finally did hear from them and my live chat and gaming issues were forwarded to a supervisor. Shortly after it all appeared fixed but by that time I didn’t have very much from my small deposit. I never heard anything more about the bonus I never received.

20 November 2025
Unprompted review
Rated 4 out of 5 stars

One of my go to’s

One of my go to’s. Win in decently regular intervals, good rtp and usually decent sized wins for deposit amount. Never usually wait much more than 30 minutes maybe an hour for my withdrawal to be in my account. There bonuses leave a little bit to be desired but regular account activity is rewarded quite nicely by the personal manager. One or two of which I won money off so that’s good. Only real complaint is lack of variety with promotions and such but otherwise this is probably my go to and nowhere cashes me out quicker.

29 October 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace James,

Thank you for sharing your experience with us. We’re pleased to hear that you enjoy the gameplay and that withdrawals have been processed within a timeframe that works well for you.
We also appreciate your comments regarding bonuses and promotional variety — feedback like this helps us identify where improvements can be made. It’s great to know that your personal manager has been helpful and that you’ve had positive interactions.
If you ever have additional suggestions or need assistance, our support team is always available to help.

Long Live James!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Great app

Great app, fast payout.
Will continue to use this site.

28 October 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Mandi,

Thank you so much for your kind words! 💫
We’re thrilled to hear you’re enjoying the app and that our payout speed met your expectations. It’s great to know you’ll continue playing with us — we truly appreciate your loyalty! 👑🎰

Wishing you lots of luck and fun at King Billy!

Long Live Mandi!
Long Live King Billy!
Play long and prosper!

Rated 3 out of 5 stars

Me I enjoy most of the games servis is…

Me I enjoy most of the games servis is ok could be more free spins handed out

7 March 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Steven,

Thank you for your feedback! We’re glad to hear that you enjoy most of the games and that our service meets your expectations.
We also appreciate your suggestion regarding free spin availability — feedback like yours helps us understand what players would like to see improved.
If there’s anything else you’d like to share or any way we can make your experience better, our support team is always here to help.

Long Live Steven!
Long Live King BiIly!
Play long and prosper!

Rated 1 out of 5 stars

DON'T PLAY!

I dont reccomend King Billy casino. It was not possible to win. It was zero win in every spin and every game.

20 October 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Anonymous,

Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.
Our games are provided by certified developers and operate using independently tested RNG (Random Number Generator) technology, which ensures that all outcomes are completely random. This also means that results can vary and wins are never guaranteed.
If you’d like us to review your gameplay session or clarify anything about how our games work, our support team will be happy to assist you. Please feel free to reach out anytime.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Love the casino

26 September 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Kere,

We’re really glad to hear you’re enjoying the casino. If you ever need anything, our support team is always here to help. Have a great time and good luck! 🍀

Long Live Kere!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Be fair to the players who won in your…

Be fair to the players who won in your casino!!!Don't disable their accounts without any reason!!! Release my winnings of $200 US DOLLARS.

17 September 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Derek,

Thank you for your feedback.
We were unable to identify the author of this comment as our customer, so we cannot verify the situation described.
We assure you that accounts are never disabled without valid reason and winnings are always paid out once all requirements are met.
If this feedback belongs to you, please contact our support team with any account details so we can review the matter promptly and assist you further.

Thank you,
The King Billy Team

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