Kidsbedsonline Ltd Reviews 

443
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. People appreciate the smooth ordering procedures and the reliable support provided throughout. Customers frequently mention that the delivery service is extremely fast, accompanied by very clear communication and professional, helpful drivers who arrive on time. Consumers truly love the beds, noting that the furniture is sturdy, well-built, incredibly comfortable, and offers fantastic value for money. However, some reviewers were not happy with the product quality, noting visible cosmetic faults, scuffed surfaces, or missing parts upon delivery. A few people also mentioned that items occasionally arrived with damaged pieces or moisture penetration issues affecting the assembly.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, noting that purchasing and fulfillment are quick, clear,... See more

Product

Users describe positive interactions with product, highlighting sturdy and well-built designs that maximize... See more

Quality

Consumers find quality to be very satisfying, noting that the beds are solid, sturdy, and well built.... See more

Service

Reviewers mention positive feedback about service, highlighting fast and efficient delivery along with... See more

Order

Reviewers highlight positive aspects of order, noting that the process is generally quick, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication wh... See more

Rated 5 out of 5 stars

Had delivery of bunk beds and couldn't fault the delivery service. I was ready to help to unload but it wasn't necessary. The 4 packages were delivered in perfect condition and the bonus was the night... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price. We o... See more


Company details

  1. Children's Furniture Store

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

443 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(443)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 Star - Excellent company

Excellent company. I had a nightmare with another bed company who failed to deliver a bed.

I rang this company to check the stock of the same item and they were really helpful, confirmed stock and set delivery expectations and even gave me a 5% off voucher.

Bed was delivered exactly when they said it would be.

Really wish I had researched more and used these guys from the start.

Would definitely recommend.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE

What a first rate company. I Had lots of questions which were all answered very promptly. I bought bunk beds, single bed and mattresses for my 3 young grandchildren. All came from different companies all of which delivered within just a few days, in excellent condition. Assembly instructions very straight forward. The delivery guys, particularly the two charming guys who delivered the Maxwell single bed, rang the company to double check everything we needed was in the single box. So kind and helpful. I can’t recommend this company enough. BRAVO!

28 May 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! Don’t bother buying from them as it will take to months to arrive, with part missing and broken. Customers service absolutely disgusting! Save your money and go elsewhere.

14 May 2024
Unprompted review
Kidsbedsonline Ltd logo

Reply from Kidsbedsonline Ltd

SCAM!!
27th March You placed your order.
2nd April Forwarded you an email from the manufacturer telling you the stock was wrong and the options available.
2nd April YOU asked us to but you on the priority waiting list for the beds and delivery your mattresses
4th April Your mattresses were delivered.
23rd April We gave you an update on your order, you asked to be kept on the waiting list.
9th May You booked your delivery of the 13th May
We offered you the option to cancel and get a refund at anytime, you decided to go onto our priority waiting list.

We have NOT been advised of any missing or broken parts, if this is the case can you please send us an email and we will get them sent out to you.

Rated 5 out of 5 stars

This company is great

This company is great. Very easy to place an order, delivery was so quick & was kept updated on the delivery time, the bed had clear instructions & was very straightforward to make even on my own. The bed was such a great price & amazing quality. Will definitely be recommending Kids Beds Online.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Ollie tripe sleeper

Cannot recommend enough from the minute of ordering the bunks it’s been super fast delivery keeping me updated and booking in a slot and arrived writhing the time frame! Amazing beds so easy to put together and my kids absolutely love them! Really happy!

3 May 2024
Unprompted review
Rated 5 out of 5 stars

High recommend

High recommend. Very helpful during my order, quick delivery and very happy with my purchase. Great quality

23 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent bed - Billie mid-sleeper

Very pleased with my order!
It was delivered within a few days, and I was well informed about the delivery time.
The bed was very well packaged, and in great condition.
I bought a mid-sleeper so there were 4 boxes and lots of parts. However, the instruction booklet is very clear and if you follow it and open the boxes as numbered, it’s really easy.
The bed is really nice and great quality. My little boy absolutely loves it!

17 April 2024
Unprompted review

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