Kiddies Kingdom  Reviews 

33,227
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,268 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the rapid and efficient delivery service, often receiving orders sooner than expected. Many people appreciate the competitive pricing and excellent value, noting products are accurately described and of high quality. The ordering process is generally easy, supported by helpful customer service and clear communication regarding updates. However, some customers noted significant delays in receiving orders, with communication about these delays sometimes being unclear or inaccurate. A few also experienced issues with faulty products, reporting difficulties with returns or refund processing, and occasional delivery problems like damaged packaging or late express deliveries.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of their... See more

Product

Customers consistently note positive experiences with product, often praising the quality, value, and... See more

Order

Customers had positive experiences with order, often praising the ease of the ordering process and quick... See more

Quality

Reviewers mention positive feedback about quality, with many praising the excellent condition and good... See more

Price

People report positive experiences with pricing, often finding products at brilliant and competitive rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived within the time advised the only thing I marked it down for was communication after the order was placed. Coincidentally after I reached out for an update I received an email saying my purchas... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the pricing competitive (even more so with the free delivery, which was super rapid). The item came quickly and is as described. We’d done lots of research before s... See more

Company replied

Rated 5 out of 5 stars

I was amazed by how quickly the nursing chair I ordered was delivered. I chose to purchase from Kiddie’s Kingdom because they had the chair I wanted at the cheapest price due to a 10% off promo they w... See more

Company replied

Rated 5 out of 5 stars

Ordered a replacement mattress for my Chicco next to me Wednesday evening, arrived today less than 48 hours later. I was a little unsure of what to expect from reading other reviews but was perfectly... See more

Company replied


Company details

  1. Baby Store

Written by the company

At Kiddies Kingdom, we believe every family deserves the very best start. Since 1985, we’ve been proudly supporting parents across the UK, helping to create safe, stylish, and happy spaces for little ones to grow. Over the years, we’ve built a reputation for choice, quality, and value — and for always going the extra mile for our customers. Our impressive 9,000 sq ft showroom is a place to explore, test, and compare products in person, with expert staff on hand to offer guidance and advice. Behind the scenes, our 50,000 sq ft of warehousing means we can keep an extensive range in stock and ready for fast delivery, so you never have to wait long for the things you need most. Because we’ve nurtured strong partnerships with leading nursery brands for decades, we’re able to bring you exclusive deals and one of the widest selections in the industry — from essential everyday items to the latest innovations in baby care. Whether you’re preparing for your first newborn or adding the finishing touches to a growing toddler’s room, Kiddies Kingdom is here to make every stage of your parenting journey easier, more exciting, and more memorable.

Key Highlights

Written by the company

50,000 Sq Ft of Stock Ready to Go
Over 10,000 products from 170+ trusted brands, all under one roof.
Same-Day Dispatch
Place your order before 3pm and we’ll send it out the very same day.
Free, Convenient Delivery
Enjoy free delivery with a 1-hour timeslot sent via SMS. Plus, the option to re-arrange with ease.
365 Day Returns
Shop with complete confidence — return your items any time within a full year!
Price Match Guarantee + 15% Off
We won’t just match the best price you find — we’ll beat it by 15%!
Friendly Expert Advice
Our knowledgeable team is here to help — call us on 01924 439049.
35+ Years of Experience
Established in 1985, we’re one of the most trusted names in the nursery industry.

Fast & Free Shipping!

Next Day Delivery | No Cost | Hassle Free

Live stock levels means if a product says 'in stock' on our website, then you can rest assured that the item is in our warehouse ready to go and can be with you within 24 hours. Super fast shipping, with SMS updates and 1 hour timeslot for delivery!

Contact info

Unlock Big Savings Today!

Take an Extra 5% Off with Code: EXTRA5

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.4

All reviews

(33,227)

3,043 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely friendly helpful ladies ..had…

Lovely friendly helpful ladies ..had what I wanted in stock ..👍

31 July 2026
Kiddies Kingdom  logo

Reply from Kiddies Kingdom

Hi Richard,

Thank you so much for taking the time to share your lovely feedback.

We’re really pleased to hear that you had such a positive experience with our showroom team. It’s great to know that our friendly and helpful service made your visit a great one, and that you were able to find exactly what you were looking for.

Thank you for choosing Kiddies Kingdom, and we hope to welcome you back again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Good

That was good

5 August 2026
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Reply from Kiddies Kingdom

Hi Tewodros,

Thank you so much for your lovely feedback.

We’re really pleased to hear that you’ve had a great experience with us. Our team always aims to provide friendly and helpful service, so it’s wonderful to know this has been your experience.

We look forward to welcoming you back again soon.

Kind regards,

Kiddies Kingdom

Rated 5 out of 5 stars

Fast price match service and the email…

Fast price match service and the email clearly explains the next steps in how to apply the discount (it's basically done for you!).
The buying process is then very straightforward.

5 August 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi TB,

Thank you for taking the time to share your feedback.

We’re so pleased to hear that you found our price match service quick and easy to use, and that the process was clearly explained. We always want to make shopping with us as straightforward as possible, so it’s wonderful to know that your experience was smooth from start to finish.

Thank you for choosing Kiddies Kingdom, and we hope to see you again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Good service

Good quality

3 August 2026
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Reply from Kiddies Kingdom

Hi Nicola,

Thank you for taking the time to share your feedback.

We’re so pleased to hear that you’re happy with the quality of your car seats. We know how important it is to choose a car seat that you feel confident and comfortable using for your little one, so it’s wonderful to hear that you’re pleased with your purchase.

Thank you for choosing Kiddies Kingdom, and we hope to see you again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

My purchase from placing my order and…

My purchase from placing my order and receiving my order was very smooth, it arrived on time and I was kept informed of my purchase and when it was to be delivered.
My order arrived within the time given very well packaged and delivered by the delivery company who handled my purchase with care, and I am over the moon with the quality and how beautiful my purchase is, I highly recommend and thank you

29 July 2026
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Reply from Kiddies Kingdom

Hi Michael,

Thank you so much for taking the time to share such a lovely review.

We’re delighted to hear that your shopping experience was smooth from placing your order through to delivery. It’s wonderful to know that you were kept updated throughout, your order arrived safely and on time, and that you’re so pleased with the quality of your purchase.

We know how special it is when you find something perfect for your family, so it’s lovely to hear how happy you are with your order. We’ll be sure to share your kind words with our team.

Thank you again for choosing Kiddies Kingdom and for recommending us.

We hope to see you again soon.

Kind regards,
Kiddies Kingdom

Rated 3 out of 5 stars

Review

Not that impressed

3 August 2026
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Reply from Kiddies Kingdom

Hi Sherridan,

Thank you for taking the time to share your feedback.

We’re sorry to hear that the pushchair you selected hasn’t been the right fit for you. We understand how important it is to find a pushchair that works perfectly for your family, and we’re sorry this one hasn’t met your expectations.

We can see that you’ve been in touch with our Customer Services team and that a return is now being arranged. We hope we can support you in finding a product that’s better suited to your needs in the future.

Thank you again for sharing your feedback with us and we hope to see you again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Easy to order..Great price and speedy…

Easy to order..Great price and speedy delivery...
I had a query, and communication was excellent..

30 July 2026
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Reply from Kiddies Kingdom

Hi Patricia,

Thank you so much for taking the time to share your lovely feedback.

We’re delighted to hear that you found shopping with us easy, that you were happy with the price, and that your order arrived quickly. It’s also wonderful to know that our team was able to help with your query and provide the support you needed.

We know that preparing for little ones can come with lots of questions, so we’re always here to make the shopping experience as smooth and enjoyable as possible.

Thank you again for choosing Kiddies Kingdom, and we hope to welcome you back again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Great product

Great product, fast delivery

24 July 2026
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Reply from Kiddies Kingdom

Hi Jake,

Thank you for taking the time to share your feedback.

We’re so pleased to hear that you’re happy with your purchase and that your order arrived quickly. We always aim to provide a smooth shopping experience, and it’s wonderful to know we’ve met your expectations.

We hope to see you again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
I visited Kiddie Kingdom on Saturday and had a fantastic experience from start to finish.
The staff were all so friendly, welcoming and helpful. They let me try the double buggy in my car to make sure it fitted before I bought it, which was really reassuring. We then went down to the warehouse to collect it, and the gentleman there was equally friendly, chatty and helpful.
I was a little wary at first after finding them online and wasn't sure if they were genuine, but I can honestly say they are 100% the real deal. The customer service was excellent, and nothing was too much trouble.
I wouldn't hesitate to recommend Kiddie Kingdom and will definitely be ordering from them again in the future. Thank you for such a great experience!

1 August 2026
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Reply from Kiddies Kingdom

Hi Suzanne,

Thank you so much for taking the time to share such a lovely review.

We’re so pleased to hear that you had such a positive experience visiting us. We know that choosing the right baby products, especially something as important as a double pushchair, can feel like a big decision, so we’re delighted that our team could help you feel confident with your purchase.

It’s wonderful to hear that everyone you met was friendly, welcoming and helpful, from helping you try the pushchair in your car through to collecting it from our warehouse. We’ll be sure to share your kind words with the team — they’ll be pleased to hear your feedback.

Thank you again for choosing Kiddies Kingdom and for recommending us.

We look forward to welcoming you back again soon and helping you with your future baby and family essentials.

Kind regards,
Kiddies Kingdom

Rated 1 out of 5 stars

Awful customer service

we ordered a quad in good faith. It arrived damaged with parts missing. The company to our horror suggested we mend the broken wires if they sent the parts (this left as baffled as to why we should be asked to mend wires for a toy meant for a child). they take ages to reply to emails (mostly being prompted by follow ups from me). After taken legal advice we are allowed to return the quad under the consumer act - we advised them of this and also that the quad was mostly assembled. The courier they sent refuse to accept it as its unboxed. Four emails on - and no resolution as to whether they can send a box large enough. We have purchased at least 3 items form them before - never again,

24 July 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Mrs Mawell,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience with us has been disappointing. We understand how frustrating it must have been to receive an item with missing parts and damage identified on arrival.

When issues are reported with products, our suppliers will often recommend replacement parts as this is usually the quickest way to resolve the issue and avoid customers having to wait for a full return and replacement process. We appreciate, however, that in this instance you did not feel this was the right solution for you.

We can see that a collection has now been arranged for the quad, as requested, and once the item has been returned to us, a full refund will be processed.

We’re also sorry that you felt communication throughout the process was not as prompt as you would have expected. We value your feedback and are always looking at ways we can improve the support we provide to our customers.

Thank you again for sharing your feedback and previous custom.

We really hope we have the opportunity to provide you with a better experience in the future.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Excellent customer service 👌🏼

I have ordered here a few times. Always something else. Sadly I had to cancel my order twice in the past two months because I was baby braining and thought I needed things but genuinely forgot I had things up in the loft from my first one. But even with the cancellation, kiddies Kingdom has been fast, friendly and understanding. I really like ordering here. I love good customer service and when you are being treated properly.
Thank you kiddies Kingdom and please continue with your good customer service/support. It means a lot nowadays. Hopefully I can order soon without needing to cancel 😵‍💫

3 August 2026
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Reply from Kiddies Kingdom

Hi Jess,

Thank you so much for taking the time to share such a lovely review.

It’s wonderful to hear that you’ve had such positive experiences shopping with us and that our team has been able to support you, even when plans have changed. We completely understand that preparing for a new arrival can be a busy time, and sometimes things get forgotten along the way — we’re always happy to help make the process as easy and stress-free as possible.

We’re so pleased to hear that you’ve felt well looked after and that our customer service has made a difference. Your kind words mean a lot to the whole team, and we’ll be sure to share your feedback with them.

We look forward to welcoming you back soon and helping you find those special items for your little one.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Straightforward website

Straightforward website

3 August 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Kathryn,

Thank you for taking the time to share your feedback.

We’re pleased to hear that you found our website straightforward and easy to use. We always aim to make shopping with us as simple and enjoyable as possible.

We hope to welcome you back again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Great buggy

Great buggy
Good value for money.

31 July 2026
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Reply from Kiddies Kingdom

Hi Carol,

Thank you for taking the time to share your lovely feedback.

We’re so pleased to hear that you’re happy with your Graco RideLite stroller and that you found it to be great value for money. We hope it’s a wonderful addition for you and your family and that you enjoy using it.

Thank you for choosing Kiddies Kingdom, and we hope to see you again soon.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Very fast order

Very fast order, processing and speedy delivery. Was really impressed. Good product too.

31 July 2026
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Reply from Kiddies Kingdom

Hi Simi,

Thank you so much for taking the time to share your lovely feedback.

We’re so pleased to hear that your order arrived quickly and that everything from processing to delivery was smooth and efficient.

It’s wonderful to know that you’re happy with your purchase too.

We hope it brings lots of enjoyment and we really appreciate you choosing us and sharing your experience.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Thank you Cheran - Great customer service from kiddies kingdom!

I recently contacted Kiddies Kingdom regarding an issue with the base of my travel system, and I couldn’t be happier with the service I received.

Cheran was incredibly helpful throughout the whole process, responding quickly to my messages, keeping me updated every step of the way, and arranging a replacement base without any hassle. The customer service was excellent from start to finish.

I was also really impressed with how easy it was to get in touch with Kiddies Kingdom. Their video call service was brilliant, and the sales assistant was able to locate my order within minutes, even though I no longer had my receipt.

Overall, the experience was straightforward, efficient, and stress-free. Excellent customer service all round. Thank you to Cheran and the entire Kiddies Kingdom team!

27 July 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi,

Thank you so much for sharing such a lovely review.

We’re so pleased to hear about your experience and that Cheran was able to support you throughout the process.

We know how important it is to feel looked after when something goes wrong, especially when it involves a product you rely on every day. It’s wonderful to hear that everything was handled quickly and smoothly, and that our team kept you updated and made the process as easy as possible.

We’ll be sure to share your kind words with Cheran and the wider team.

Thank you again for choosing us and for taking the time to share your experience — we really appreciate it.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars
Kiddies Kingdom  logo

Reply from Kiddies Kingdom

Hi Joe,

Thank you for taking the time to share your feedback!

We're pleased to hear that your order arrived on time and in good condition.

We appreciate your kind words and hope you enjoy your purchase.

We look forward to seeing you again soon!

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Happy with the item

Happy with the item, perfect quality. 🥰

30 July 2026
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Reply from Kiddies Kingdom

Hi Veronika,

Thank you for sharing your feedback!

We're delighted to hear that you’re happy with your item and that the quality was exactly what you were looking for.

We really appreciate your kind words and hope to see you again soon!

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars
Kiddies Kingdom  logo

Reply from Kiddies Kingdom

Hi Christine,

Thank you for taking the time to share your feedback!

We're delighted to hear that you found our ordering process easy and that your delivery arrived quickly.

We appreciate your kind words and hope to see you again soon!

Kind regards,
Kiddies Kingdom

Rated 4 out of 5 stars

Arrived in two days fitted together…

Arrived in two days fitted together easily and fits car nice. Delivery service brilliant. Only nit pick is not keen on colour.

31 July 2026
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Reply from Kiddies Kingdom

Hi Wendy,

Thank you for taking the time to leave your feedback.

We’re pleased to hear that your order arrived quickly, that you found the item easy to fit together, and that it fits your car well. It’s also great to hear that you were happy with our delivery service.

We’re sorry to hear that the colour wasn’t quite what you were hoping for. We appreciate that colour preferences can be very personal.

Thank you again for choosing Kiddies Kingdom and for sharing your experience with us.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Arrived earlier than expected

Arrived earlier than expected, we'll packaged.

31 July 2026
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Reply from Kiddies Kingdom

Hi Pauline,

Thank you for taking the time to share your feedback!

We're pleased to hear that your order arrived sooner than expected and was packaged well. We always aim to provide a smooth delivery experience.

We hope you enjoy your purchase and look forward to welcoming you back again soon!

Kind regards,
Kiddies Kingdom

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