Kiddicare Reviews 

3,955
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more

Rated 3 out of 5 stars

Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more

Company replied

Rated 1 out of 5 stars

My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more

Company replied

Rated 4 out of 5 stars

Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more

Company replied

Company details

  1. Toy Store

Information provided by various external sources

Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

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2.5

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(3,955)

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Rated 5 out of 5 stars

Brilliant seat

Brilliant seat. Wouldn't recommend for very small children as it is very upright. But for my grandson aged nearly 3 years it is just the job to keep in grannies car.

24 July 2018
Unprompted review
Rated 2 out of 5 stars

Delivered by Hermes- parcel left inside…

Delivered by Hermes- parcel left inside of green bin and the bin was due to be collected next day. Luckely, we returned from holidays day before. I think this is unacceptable as parcel was in the bin for 2-3 days. Package was ok, packages inside as well, but smell after I washed crib bedding not very nice smells like diesel/oil. Now not sure if I will use it for my baby.

23 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Good Afternoon Anna

Thank you for contacting us and for leaving your review with us.

I am very sorry to hear that the Hermes courier didn't leave the parcel in a safe place. This is certainly unacceptable. I am pleased to hear that you were able to retrieve the parcel.

If you are unhappy with your item, please contact us to discuss your options on 0333 234 2595.

Kind regards
Stuart.

Rated 5 out of 5 stars

Fab company

I love kiddicare, the prices, the website, the quick delivery, the reviews, the choice. Its first on my list any time I need anything for the kids.

20 July 2018
Unprompted review
Rated 5 out of 5 stars

Got recommended

Got recommended to use this site, and it just didnt dissapoint. So much to choose from and great prices as well

20 July 2018
Unprompted review
Rated 5 out of 5 stars

Great Choice

Arrived within 3days. Bought for my grandsons visit from abroad. He loved it. Only small niggle was we had to look up video to make sure we fitted correctly as only small leaflet included. Overall a great choice and good price.

20 July 2018
Unprompted review
Rated 1 out of 5 stars

I am very dissapointed that having paid…

I am very dissapointed that having paid for next day delivery our car seat did not arrive. Nor did it arrive the day after.
I have emailed and had no response and still await delivery of said item whuch having returned from holiday you tried to deliver on two occassions 9th and 10th July.

19 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Good Afternoon Carol.

I am truly sorry to hear that you have not received your new car seat. I can understand just how frustrating this is for you. I can see that they attempted on the 9th & 10th July.

We will need to escalate this for you with the courier. Can you please contact us on 0333 234 2595. or via our social media pages.
I look forward to hearing from you.
Kind regards
Stuart.

Rated 3 out of 5 stars

Goods are great, Very poor communication!

Website and goods are great, however the communication is awful/ nonexistent. When you place an order you never receive any notification about when goods will be despatched.

19 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Good Afternoon.

Thank you for contacting us and leaving your review.

It is wonderful to hear that you are happy with the ease and efficiency and that you like our range of products. However I am sorry to hear that you haven't been able to contact us to discuss your order with ease. We have been experiencing a higher number of calls recently which has impacted our reply time.

I do hope you are happy with your purchases and choose to shop with us again soon.
Kind regards
Stuart.

Rated 2 out of 5 stars

Poor customer service

Ordered the Uppababy Vista and paid for next day delivery as someone would be in the following day. Received my email confirmation for delivery of the item next day as anticipated but the order never arrived. Contacted Kiddicare who refunded my delivery charge but could not give me another estimated delivery day, but would chase up and call me back. They never called. We were never notified when the item would later be delivered. My neighbour politely ended up taking delivery on my behalf a few days later. Basically, it felt like once Kiddicare have got your money, they're not that bothered about customer service or any inconvenience caused and will only really do the bare minimum for a paying customer. 2 stars for at least refunding the delivery cost but I won't be using them again.

19 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Good Afternoon.

I am very sorry to hear that your next day delivery failed. This certainly isn't acceptable and I can understand your frustration. I am glad to hear you were able to receive your pushchair and I hope you are very happy with your purchase.

Your custom is very important to us and I do hope that you reconsider shopping with us again in the future. Here at Dunelm, our aim is to provide our customers with the best shopping experience possible. We are continuously looking for ways to improve our service and it is through feedback such as your own that highlights the areas for us to work on. For this I would like to thank you.
Kind regards
Stuart.

Rated 5 out of 5 stars

Reliable service as usual

Products delivered on time, all as described on website. Best comparable price online, used this company before and will do in future.

19 July 2018
Unprompted review
Rated 5 out of 5 stars

Love them

Love them.
I’m on pregnancy number 3 (twins this time!) and will/have only ever used Kiddicare. Have visited both in store and on line and cannot fault them. Everything is so easy to find and never too much hassle. Delivery is usually earlier than expected which is a bonus too.
Thank u for making it so easy on what could be a stressful and busy time.

19 July 2018
Unprompted review
Rated 1 out of 5 stars

Returns

I returned my package unopened via 1st class delivery on 9th July 2018, and as yet have not heard anything regarding my refund request

19 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hello Lynsey

Thank you for taking the time to leave your review.

I am sorry to hear that you have not received your refund as of yet. We do advise that when returning an online order to either return this to a store or contact our customer service team to arrange a collection or collect+ return so that we can keep an eye on the return and process the refund once received.

If you would like to contact us on 0333 234 2595 or on Social Media (either Facebook or Twitter and one of our customer service team members will be happy to take a look into your returned item for you.

Kind Regards,
Katherine

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