KeyGo Rent - Alicante Aeropuerto Reviews 

I would not use any other car hire company at Alicante Airport. KeyGo offers friendly, helpful and speedy processing of your car hire without the high pressure pursuit of additional fees experienced at most other, more well-known, vendors. A relaxing start and finish to your holiday.

Fantastic service from a company that I feel can be trusted. Used them several times now and never had an issue.

AVOID. If I could give 0 stars, I would. I was offered 2 options, one costing very little, and one costing MUCH more. I always have annual car hire excess, so I asked for the cheaper option. OK, she says, but then there is a problem with my Debit card (Never occurred before BTW) and because I have AMEX, I offer that. No, we don't accept AMEX. You need a credit card! Amazingly the debit card cannot be accepted for the cheaper option, but CAN be accepted if the expensive option is chosen. But you clearly have the software and the bank that supports both, says I. No, only the more expensive option is available with a debit card. I therefore have NO CHOICE other than to pay 230 Euros (About £180 more than I would have paid) for a 1 week car hire that has already cost mea reasonable amount. This is just the latest way they have found of fleecing tourists. YOU HAVE BEEN WARNED.

IF YOU USE A BUCKET SELLER TO FIND YOUR CAR HIRE, DON'T FALL INTO THE SAME TRAP I DID. CHECK WHICH CAR HIRE COMPANY IS BEING OFFERED. I WILL NEVER USE THIS COMPANY AGAIN.

When I muttered and mumbled my dissatisfaction, the CSR just carried on as if she couldn't understand my colloquial English. I suspect it was way more to do with how many times she had heard it before rather than the Anglo Saxon content that I believe she understood the gist if not the content. PLEASE, FOR THE SAKE OF A NICE HOLIDAY AND YOUR WALLET, AVOID!

I went to pick up my pre booked car this morning and after giving all the required documentation, driving licence, passport, credit card, I was then informed about taking the car full of fuel and returning empty which I declined. She then started to try and get me to take their insurance which I again declined because I had purchased an annual policy in the UK to cover everything. She then asked for a flight number and I informed her that I wasn't flying the day I was returning the vehicle and she then informed me I couldn't have the car. I was furious. She said I needed to speak to Discover Cars who I booked through which I did and the agent spoke to her to explain that they had confirmed the booking without a flight number so why say this now but she replied that she would only let me have a vehicle if I paid 257 euros for their insurance. This just proves that this was not a legitimate reason but a rip off. I would never recommend them to anyone or consider using them again. I now am left with no car for the rest of my stay as all the prices are more than 4 times what I originally paid 6 weeks ago.

I was charged an additional cleaning fee despite the car only needing standard hoovering after a month-long rental. When I politely refused the charge, the staff member became visibly rude and even ignored me saying goodbye but still charged my credit card. In the end, renting from a well established company is a better choice to avoid extra charges. Will never rent from them again.

We rented the car from Alicante for 2weeks. Free shuttle bus from/to airport. Good service, employees speak English. Affordable price for the small car Audi1. No additional cost for second driver. Pricey full insurance, but it gave us a peace of mind. We are satisfied with KeyGoRent and will rent the car from them next time we are in Alicante. Highly recommend.

Muy , Muy Bien !

Great service, excellent vehicles

The website doesn't tell you about other costs. Can't use your phone banking, asking for a credit card to pay. I don't want or need credit cards.

DO NOT USE THIS COMPANY! The pre collection document showed 4 damages. Our inspection,which took almost an hour, in their poorly lit parking area (at night) using a phone torch totalled 18 damages. They weren't interested and refused to verify our evidence. On returning the vehicle they found 3 scratches on the alloy wheels which we hadn't recorded. Despite our protestations we were charged 200euros! We were repeatedly told that we should have taken their insurance out. We have our own annual excess insurance and have been fully reimbursed. It's not about the money!! It's about the awful customer service from the delayed pickup time from the airport, the time it takes to inspect a car with numerous defects in a poorly lit area and their totally unreasonable attitude to justifiable customer appeals.

WARNING DO NOT USE THIS COMPANY!

Good car, friendly staff, decent pricing, trustworthy company

Such a professional staff very cooperative and punctual as well.
Easy process to collect & returns.

Best customer service - good deals.

got picked up by a really friendly guy from the airport in a smart clean minibus, the ladies on the desks are really friendly and helpful, they went over the car with me, explaining the sat nav etc, the car was faultless and virtually brand new, returning the car was also really easy, very pleasant lady checked me in and I got driven back to the airport, these guys are great, cannot recommend highly enough - I will be back !

Great company, everything went smoothly and the staff were lovely. The car we got was a great car and we will definitely use this car hire company again.

KeyGo Rent is now my go to car rental company when I come to Alicante. There is generally only a small wait at the airport for a shuttle and no long queues at office when you collect the car. All the staff are very professional and are always a pleasure to deal with. A number of times I have got an upgrade at no additional cost. Again returning the car is a very quick process and you are soon on the shuttle back to the airport.

It's a pleasure to deal with professionals. Attentive service, well-maintained cars.

Best Rental services I've delt with, and this why I always rent from them every time am in Spain.
Lovely staff and great customer service.

I used this company for the first time last week and I must say that everything from the pick up from the airport to the completion of getting the car was very professional , Rusland who delt with me was extremely charming and helpful . thank you keygo I will certainly be using you again

A super nice and professionel handling with pickup in the airport even though it was after midnight.
Very easy handling with the paperwork and again very easy handling when returning the car, and then the ride back to the airport.