I thought $6.99 for a standard key was very expensive. Even with the additional 33% discount given to me after I canceled my order it still seems high for one key. Also I will definitely be looking ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the fact that the kiosk offers key fobs and reasonable prices. However, the sensitivity setting on the machine needs to be improved. I had to touch the screen repeatedly before my choices would... See more
Company replied
This service company is very professional when Calling the main service line to use their services a technician called back within 10 minutes, the price for a new fob and re interning the car was les... See more
Company replied
The locksmith came quickly and was very efficient. There was a problem with the woman dispatcher though. We couldn’t make her understand that everything was locked in the vehicle. Fortunately, my husb... See more
Company replied
Company details
Written by the company
KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Contact info
United States
- (866) 635-1048
- www.key.me
3.3
Average
5K reviews
Asks customers to review
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Debated about giving one star
Debated about giving one star. Decided to give the kiosk a try and it was easy to use. The biggest problem is that it cost a small car loan to get the keys cut (if you order a special one). It’s been 10 days and still no keys. You would think for how much they cost that the shipping would be quick. I hate knowing that 2 keys are floating out there to my house.
16 October 2026
Ease of making the 3 keys I needed
25 October 2026
It was quick and the keys fit well.
25 October 2026
they we're very friendly nice very…
they we're very friendly nice very professional love the service and the locksmith was amazing made sure we understood what was the issue very helpful you guy's rock🥰
25 October 2026
Unprompted review
I am disappointed with my experience…
I am disappointed with my experience using the key-cutting kiosk. I paid to have a key made, expecting it to work properly, but unfortunately, when I tried to use it in my door, the key did not work. This was frustrating because I spent money on a service that did not provide the result I expected. A key should be cut accurately and function as intended. I would appreciate a resolution to this issue, whether that means a refund or a replacement key that works properly. I hope the company takes this complaint seriously and improves the accuracy and reliability of its key-cutting service.
25 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fast professional service… very happy…
Fast professional service… very happy with the result.
25 October 2026
Unprompted review
Reply from KeyMe Locksmiths
Josh,
We are thrilled to hear that you had such a wonderful experience with our team. Thank you for highlighting our speed and professionalism, and we are so glad you are pleased with the outcome of our work.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Good experience. Easy to use and my keys worked fine.
Easy to use and my keys worked fine.
25 October 2026
Reply from KeyMe Locksmiths
Carol,
We are thrilled to hear that you found our service simple to navigate and that your new keys functioned perfectly. Thank you for sharing your positive experience with us.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Waaaay too expensive!!
25 October 2026
Reply from KeyMe Locksmiths
Thank you for your review. We are sorry to hear the pricing was more than expected.
Please contact our support department at support@key.me if you need additional assistance.
Reply from KeyMe Locksmiths
customer,
We thank you for your feedback regarding the two non-functional items. We are currently inspecting our inventory to resolve this quality issue.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Keep going it may just have the key you want
It at first said it would mail me the key which was totally dumb in my opinion. So I stopped the process and re started it. Then it wanted me to get three keys for a discount. I only needed and wanted one key
25 October 2026
Reply from KeyMe Locksmiths
William Henshaw,
Thank you for sharing your feedback with us. We appreciate you taking the time to highlight your experience with our ordering process. We understand how frustrating it was to navigate the mailing options and the multiple key promotions when you only required a single key. We are currently reviewing our checkout flow to make it more straightforward and to ensure our promotional offers are less intrusive for our customers. Your input helps us improve our services.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
All failures.
Got 6 keys on 2 separate occasions and none of them worked in the lock.
23 October 2026
Reply from KeyMe Locksmiths
customer,
Thank you for sharing your feedback. We are deeply disappointed to hear that none of the keys you had made on both of your visits worked in your lock. We sincerely apologize for this frustrating experience and the inconvenience it has caused you. We stand behind the quality of our service and would appreciate the opportunity to make this right for you. Please reach out to our customer support team so we can assist you further.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Reply from KeyMe Locksmiths
Tracy,
We are glad you enjoyed your experience with our fair rates and quick process.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
My key doesn’t unlock my door with…
My key doesn’t unlock my door with ease. It has to be put in the keyhole a certain way to unlock my door. Not happy with the product quality.
25 October 2026
Reply from KeyMe Locksmiths
customer,
We are very sorry to hear that your new key is not turning smoothly in your lock. We understand how frustrating it is to deal with a poorly cut key, and we want to make this right. Please reach out to our customer service team so we can resolve this issue for you immediately.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Easy- key cutting kind of slow but keys…
Easy- key cutting kind of slow but keys work great.
25 October 2026
Reply from KeyMe Locksmiths
customerTodd,
We are glad you enjoyed your experience. We appreciate the feedback on our service speed.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Very easy to make keys at the kiosk.
23 October 2026
Reply from KeyMe Locksmiths
Robin Evans,
We are so glad to hear that you had such a quick and straightforward experience using our kiosk to duplicate your keys. Thank you for taking the time to share your positive feedback with us.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Key does not work
23 October 2026
Reply from KeyMe Locksmiths
customer,
We are very sorry to hear that your key did not work properly. We understand how frustrating this situation can be and would appreciate the opportunity to make things right. Please reach out to our customer support team so we can assist you with a resolution. We stand behind our work with a satisfaction guarantee.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
The first time part of my keys did not…
The first time part of my keys did not work, and then my mailed keys were a no-show. I emailed the company and they refunded the in-store keys and sent me a code to try the mailed keys again; they answered right away and made it right, so I have reordered.
25 October 2026
Reply from KeyMe Locksmiths
Brenda,
We are glad you enjoyed your experience with our customer support team after the initial difficulties with your order. We appreciate you sharing how we resolved the issue with the non-functional items and the missing shipment. It is important to us that we correct our mistakes quickly, and we are happy to hear that our prompt response helped restore your confidence. Thank you for your patience and for choosing to place another order with us.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Okay service for the price
It was quick.
I paid extra for the smoothing service, but the key still had metal shavings on it. It was also missing a tiny notch, but luckily it still works.
25 October 2026
Reply from KeyMe Locksmiths
customer,
Thank you for your feedback. We appreciate you bringing the rough edges and incorrect shape of your key to our attention. We are retraining our staff to ensure our finishing work is precise.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
Machine quickly created a duplicate…
Machine quickly created a duplicate key. Experience was great.
25 October 2026
Reply from KeyMe Locksmiths
customer Dawn,
We are thrilled to hear that our machine quickly and successfully created your duplicate key. Thank you for sharing your great experience with us.
If further assistance is needed, please contact us at support@key.me. We back all of our work with a money back guarantee!
KeyMe Locksmiths
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